Severe Internet Problems since 14/07 (slow speed+packet drop)

**rsen** · 07-17-11, 06:56 AM

Location: Kolkata
Plan: BSNL Home 500
connection type: ppoe (using dialer)
dns: either default dns or reliance dns (same problem with both)
modem: D-link GLB-802c

Since Friday something happened to my internet connection - pages open very slowly and there is a lot of packet drops.

Here is speed from speedtest.net to delhi server :

ok now test to california usa:

modem dsl parameters (snr/atten):
Local Tx Power: 10.7 dB
Remote Tx Power: 15.7 dB
Local Line Atten.: 11.0 dB
Remote Line Atten.: 5.5 dB
Local SNR Margin: 22.5 dB
Remote SNR Margin: 18.0 dB
Self Test: Passed
DSL Standard: G.dmt

traceroute to google.co.in:

Code:

Tracing route to www.l.google.com [74.125.235.16]
over a maximum of 30 hops:

  1    10 ms    11 ms    11 ms  59.93.192.1
  2    51 ms    49 ms    51 ms  218.248.255.30
  3    56 ms    59 ms    59 ms  59.163.206.161.static.chennai.vsnl.net.in [59.16
3.206.161]
  4   408 ms   399 ms   399 ms  121.240.1.46
  5   399 ms   399 ms   399 ms  72.14.233.204
  6   410 ms   411 ms   413 ms  66.249.94.74
  7   415 ms     *      424 ms  72.14.233.107
  8   410 ms   413 ms   411 ms  74.125.235.16
Trace complete.

Torrent speed is also down to 50-60kbps instead of the usual 195 kbps on utorrent (195 is the upper limit i set it to). Also speed fluctuates a lot.

Additionally there is a lot of packet loss to all servers and latency is a good 100-150ms higher than normal values :
There is a lot of jitter as well.

Code:

ping to google.co.in:
Reply from 74.125.236.82: bytes=32 time=398ms TTL=50
Reply from 74.125.236.82: bytes=32 time=399ms TTL=50
Request timed out.
Reply from 74.125.236.82: bytes=32 time=399ms TTL=50
Reply from 74.125.236.82: bytes=32 time=400ms TTL=50
Reply from 74.125.236.82: bytes=32 time=399ms TTL=50
Reply from 74.125.236.82: bytes=32 time=400ms TTL=50
Reply from 74.125.236.82: bytes=32 time=401ms TTL=50
Reply from 74.125.236.82: bytes=32 time=400ms TTL=50
Reply from 74.125.236.82: bytes=32 time=399ms TTL=50
Reply from 74.125.236.82: bytes=32 time=400ms TTL=50
Reply from 74.125.236.82: bytes=32 time=399ms TTL=50
Request timed out.
Request timed out.
Reply from 74.125.236.82: bytes=32 time=399ms TTL=50
Reply from 74.125.236.82: bytes=32 time=400ms TTL=50
Reply from 74.125.236.82: bytes=32 time=401ms TTL=50
Request timed out.
Reply from 74.125.236.82: bytes=32 time=399ms TTL=50
Reply from 74.125.236.82: bytes=32 time=400ms TTL=50
Reply from 74.125.236.82: bytes=32 time=399ms TTL=50
Reply from 74.125.236.82: bytes=32 time=399ms TTL=50
Reply from 74.125.236.82: bytes=32 time=399ms TTL=50

(usually ping to google is 250-300ms max)

Youtube video and streaming music is not working well at all either.

If I call bsnl what do i tell them ? They just want to know if internet is on or off or gets disconnected - although neither happens the quality of the line is awful.

Help please.

sunday morning ping to google.co.in:

Code:

Reply from 74.125.236.81: bytes=32 time=317ms TTL=46
Reply from 74.125.236.81: bytes=32 time=320ms TTL=46
Reply from 74.125.236.81: bytes=32 time=317ms TTL=46
Reply from 74.125.236.81: bytes=32 time=316ms TTL=46
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 74.125.236.81: bytes=32 time=322ms TTL=46
Reply from 74.125.236.81: bytes=32 time=322ms TTL=46
Reply from 74.125.236.81: bytes=32 time=321ms TTL=46
Request timed out.
Reply from 74.125.236.81: bytes=32 time=267ms TTL=44
Reply from 74.125.236.81: bytes=32 time=268ms TTL=44
Reply from 74.125.236.81: bytes=32 time=275ms TTL=44
Reply from 74.125.236.81: bytes=32 time=272ms TTL=44
Reply from 74.125.236.81: bytes=32 time=279ms TTL=44
Reply from 74.125.236.81: bytes=32 time=333ms TTL=44
Reply from 74.125.236.81: bytes=32 time=347ms TTL=44
Reply from 74.125.236.81: bytes=32 time=373ms TTL=44
Reply from 74.125.236.81: bytes=32 time=344ms TTL=44

what is going on

**SamuraiKenshin** · 07-17-11, 07:04 AM

There may be lots of traffic dude.. Contact you ISP and Is your phone line is clear ?

**rsen** · 07-17-11, 07:05 AM

yeah my phone line is fine.
if my phone line sounds normal and snr/atten values are normal; i don't think it's a line problem; although i'm not 100% sure.

**rsen** · 07-20-11, 06:19 AM

still happening

**button_masher** · 07-20-11, 10:35 AM

This is happening to me as well.

Tracert to gamespot.

Code:

Tracing route to gamespot.com [216.239.113.172]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2    27 ms    27 ms    27 ms  117.198.32.1
  3    27 ms    27 ms     *     218.248.168.170
  4     *       75 ms     *     59.163.207.81.static.chennai.vsnl.net.in [59.163
.207.81]
  5    74 ms    74 ms    74 ms  ix-4-2.tcore1.CXR-Chennai.as6453.net [180.87.36.
9]
  6     *      286 ms     *     if-3-3.tcore2.CXR-Chennai.as6453.net [180.87.36.
6]
  7   283 ms     *        *     if-5-2.tcore2.SVW-Singapore.as6453.net [180.87.1
5.69]
  8   286 ms   285 ms   285 ms  if-7-2.tcore2.LVW-LosAngeles.as6453.net [180.87.
15.26]
  9   333 ms   332 ms   331 ms  xe-8-0-0.edge1.LosAngeles9.Level3.net [4.68.62.1
17]
 10   332 ms   332 ms   281 ms  vlan70.csw2.LosAngeles1.Level3.net [4.69.144.126
]
 11     *      286 ms   285 ms  ae-72-72.ebr2.LosAngeles1.Level3.net [4.69.137.2
1]
 12     *      290 ms   289 ms  ae-6-6.ebr2.SanJose5.Level3.net [4.69.148.202]
 13   291 ms   302 ms   291 ms  ae-5-5.ebr4.SanJose1.Level3.net [4.69.148.142]
 14   290 ms   289 ms   289 ms  ae-34-34.ebr2.SanJose1.Level3.net [4.69.153.33]

 15     *      292 ms   291 ms  ae-1-6.bar2.SanFrancisco1.Level3.net [4.69.140.1
53]
 16   290 ms   293 ms     *     ae-0-11.bar1.SanFrancisco1.Level3.net [4.69.140.
145]
 17   292 ms   291 ms     *     ae-4-4.car1.SanFrancisco1.Level3.net [4.69.133.1
49]
 18     *      293 ms   292 ms  CBS-CORPORA.car1.SanFrancisco1.Level3.net [4.53.
132.2]
 19   293 ms   292 ms   293 ms  c17-gs-ww-lb.cnet.com [216.239.113.172]

Trace complete.

Problem at bsnl end?

**rsen** · 07-21-11, 12:10 PM

Originally Posted by button_masher

This is happening to me as well.
Tracert to gamespot.
Problem at bsnl end?

Yeah definitely a major problem on bsnl's end, this crap has been going on for more than a week; the issue is I'm not even sure how to fix it; bsnl customer service only wants to know if internet is connected or not; they don't seem to understand what packet loss means.

Really messed up routing i guess.

As usual I find it really weird that no one else is reporting this, since the problem is definitely not just on my end lol.

**cyberboy_909** · 07-23-11, 03:47 AM

problem is happening at my end too, many of my friends r also facing this same prob , frequent packet loss and high latency
dunno what has happened to this BSNL , its happening from past 2-3 weeks
:: hopeless ::

**Inian** · 07-24-11, 05:35 PM

ya its happening to me as well
The speeds have dropped not even getting 40 to 50 kbps in utorrent
direct downloads is only 100 kbps max.
So big problem in BSNL end
but my friend in kolkatta is getting 250 kbps max in torrents too

**bsnlsucks** · 07-24-11, 09:17 PM

dude what is your Downstream Data Rate.??

**burciaga** · 07-26-11, 11:01 AM

I'm facing the same problem too

**Inian** · 07-26-11, 12:35 PM

I noticed one thing in broadband speed test, My Plan is 2mbps Plan
When I Check in dataone.in-> ADSL Speed test,
it shows connection speeds of 1.5 mbps, sometimes 1.4mbps ,0.7 mbps

But when I checked in speedtest.net
it shows only 0.4 mbps or sometimes 0.5 mbps

The torrent speeds are very low only 10 kbps maximum

WTH happening in BSNL, does it happens to anyone of guys???

**bsnlsucks** · 07-26-11, 02:39 PM

post your downstream data rate from your modems configuration page..

**burciaga** · 07-26-11, 06:05 PM

downstream data rate is 2044kbps and I'm getting 8Kbps on a 512k connection!!

**bsnlsucks** · 07-26-11, 06:48 PM

Originally Posted by burciaga

downstream data rate is 2044kbps and I'm getting 8Kbps on a 512k connection!!

get your line checked.....

**burciaga** · 07-26-11, 08:03 PM

Originally Posted by bsnlsucks

get your line checked.....

who do I contact to get it done?

**bsnlsucks** · 07-26-11, 09:09 PM

Originally Posted by burciaga

who do I contact to get it done?

your local BSNL exchange lineman..

**mickey** · 07-26-11, 09:22 PM

Originally Posted by bsnlsucks

your local BSNL exchange lineman..

smart reply..

**rsen** · 08-01-11, 04:08 AM

The same problem has started yet again as of 31st july.

Again, the same problem of heavy packet loss and fluctuating latency.

In lay man's terms - pages not opening, pages opening slow, streaming data either not working or getting stuck, downloads slow/fluctuating a lot etc.

trace to yahoo:

Code:

Tracing route to any-fp3-real.wa1.b.yahoo.com [72.30.2.43]
over a maximum of 30 hops:

  1    19 ms    13 ms    11 ms  59.93.240.1
  2    60 ms    61 ms    61 ms  218.248.255.66
  3    55 ms    55 ms    67 ms  59.163.206.177.static.chennai.vsnl.net.in [59.16
3.206.177]
  4    81 ms    85 ms    83 ms  172.31.17.145
  5    79 ms    79 ms    77 ms  if-0-100.tcore1.MLV-Mumbai.as6453.net [180.87.38
.5]
  6   359 ms   339 ms   333 ms  if-2-2.tcore2.MLV-Mumbai.as6453.net [180.87.38.2
]
  7   331 ms   326 ms   371 ms  if-10-2.tcore1.PDI-PaloAlto.as6453.net [66.198.1
27.89]
  8   344 ms   345 ms   336 ms  64.86.84.146
  9   333 ms   325 ms   329 ms  ae-0-d200.msr1.sk1.yahoo.com [216.115.106.129]
 10   334 ms   333 ms   333 ms  te-9-1.bas-k1.sk1.yahoo.com [68.180.160.13]
 11   323 ms   321 ms   321 ms  ir1.fp.vip.sk1.yahoo.com [72.30.2.43]

Trace complete.

something is obviously very wrong with if-2-2.tcore2.MLV-Mumbai.as6453.net
is 359ms normal for a mumbai server ?

Here are my current modem dsl stats:

Code:

Vendor ID:	00B5GSPN
Revision Number:	E.37.9.48
Serial Number:	123456789abcdx
Local Tx Power:	10.7 dB
Remote Tx Power:	15.7 dB
Local Line Atten.:	10.0 dB
Remote Line Atten.:	5.5 dB
Local SNR Margin:	23.0 dB
Remote SNR Margin:	17.0 dB
Self Test:	Passed
DSL Standard:	G.dmt
Profile:	MII
Tx Line Rate:	640 Kbps
Rx Line Rate:	6144 Kbps

ok great found this post that talks about some planned bsnl maintenance from 27th to 30th july; but it's 1st august and the problem remains:

Prepare Yourselves For Slow Internet Speed in India

**button_masher** · 08-01-11, 08:02 AM

My tracert to yahoo is also same.

Code:

Tracing route to ir1.fp.vip.sk1.yahoo.com [72.30.2.43]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  192.168.1.1
  2    27 ms    26 ms    27 ms  117.198.32.1
  3    28 ms    27 ms    38 ms  218.248.168.170
  4    78 ms    78 ms    78 ms  115.114.57.165.static-Mumbai.vsnl.net.in [115.11
4.57.165]
  5    79 ms    79 ms   110 ms  172.29.250.33
  6    79 ms    79 ms    78 ms  if-0-100.tcore1.MLV-Mumbai.as6453.net [180.87.38
.5]
  7   335 ms   334 ms   333 ms  if-2-2.tcore2.MLV-Mumbai.as6453.net [180.87.38.2
]
  8   326 ms   326 ms   324 ms  if-10-2.tcore1.PDI-PaloAlto.as6453.net [66.198.1
27.89]
  9   332 ms   332 ms   332 ms  64.86.84.146
 10   335 ms   334 ms   335 ms  ae-0-d210.msr2.sk1.yahoo.com [216.115.106.133]
 11   335 ms   333 ms   332 ms  te-9-1.bas-k2.sk1.yahoo.com [68.180.160.15]
 12   326 ms   326 ms   326 ms  ir1.fp.vip.sk1.yahoo.com [72.30.2.43]

Trace complete.

Can anyone tracert or ping 117.121.248.125?

I'm getting over 300ms.....

**rsen** · 08-01-11, 09:57 AM

Originally Posted by button_masher

My tracert to yahoo is also same.

Can anyone tracert or ping 117.121.248.125?

I'm getting over 300ms.....

Yeah it's pretty pathetic at the moment here are my pings to the server you linked :

Code:

Reply from 117.121.248.125: bytes=32 time=413ms TTL=117
Reply from 117.121.248.125: bytes=32 time=405ms TTL=117
Reply from 117.121.248.125: bytes=32 time=399ms TTL=117
Request timed out.
Reply from 117.121.248.125: bytes=32 time=413ms TTL=117
Reply from 117.121.248.125: bytes=32 time=404ms TTL=117
Reply from 117.121.248.125: bytes=32 time=412ms TTL=117
Reply from 117.121.248.125: bytes=32 time=406ms TTL=117
Reply from 117.121.248.125: bytes=32 time=412ms TTL=117
Reply from 117.121.248.125: bytes=32 time=411ms TTL=117
Reply from 117.121.248.125: bytes=32 time=393ms TTL=117
Reply from 117.121.248.125: bytes=32 time=413ms TTL=117
Reply from 117.121.248.125: bytes=32 time=398ms TTL=117
Reply from 117.121.248.125: bytes=32 time=402ms TTL=117
Reply from 117.121.248.125: bytes=32 time=414ms TTL=117
Reply from 117.121.248.125: bytes=32 time=395ms TTL=117
Reply from 117.121.248.125: bytes=32 time=413ms TTL=117
Reply from 117.121.248.125: bytes=32 time=404ms TTL=117
Reply from 117.121.248.125: bytes=32 time=400ms TTL=117
Reply from 117.121.248.125: bytes=32 time=414ms TTL=117
Reply from 117.121.248.125: bytes=32 time=396ms TTL=117
Reply from 117.121.248.125: bytes=32 time=407ms TTL=117
Reply from 117.121.248.125: bytes=32 time=409ms TTL=117
Reply from 117.121.248.125: bytes=32 time=397ms TTL=117
Reply from 117.121.248.125: bytes=32 time=413ms TTL=117
Reply from 117.121.248.125: bytes=32 time=400ms TTL=117
Reply from 117.121.248.125: bytes=32 time=416ms TTL=117
Reply from 117.121.248.125: bytes=32 time=409ms TTL=117
Reply from 117.121.248.125: bytes=32 time=403ms TTL=117
Reply from 117.121.248.125: bytes=32 time=398ms TTL=117
Reply from 117.121.248.125: bytes=32 time=340ms TTL=117
Reply from 117.121.248.125: bytes=32 time=372ms TTL=117
Reply from 117.121.248.125: bytes=32 time=413ms TTL=117
Reply from 117.121.248.125: bytes=32 time=393ms TTL=117
Reply from 117.121.248.125: bytes=32 time=390ms TTL=117
Reply from 117.121.248.125: bytes=32 time=413ms TTL=117
Reply from 117.121.248.125: bytes=32 time=404ms TTL=117
Reply from 117.121.248.125: bytes=32 time=414ms TTL=117
Reply from 117.121.248.125: bytes=32 time=406ms TTL=117
Reply from 117.121.248.125: bytes=32 time=392ms TTL=117
Reply from 117.121.248.125: bytes=32 time=411ms TTL=117
Reply from 117.121.248.125: bytes=32 time=411ms TTL=117
Reply from 117.121.248.125: bytes=32 time=411ms TTL=117
Reply from 117.121.248.125: bytes=32 time=410ms TTL=117
Reply from 117.121.248.125: bytes=32 time=410ms TTL=117
Reply from 117.121.248.125: bytes=32 time=411ms TTL=117
Reply from 117.121.248.125: bytes=32 time=389ms TTL=117
Reply from 117.121.248.125: bytes=32 time=401ms TTL=117
Reply from 117.121.248.125: bytes=32 time=412ms TTL=117
Reply from 117.121.248.125: bytes=32 time=394ms TTL=117
Reply from 117.121.248.125: bytes=32 time=409ms TTL=117
Reply from 117.121.248.125: bytes=32 time=411ms TTL=117
Reply from 117.121.248.125: bytes=32 time=407ms TTL=117
Reply from 117.121.248.125: bytes=32 time=411ms TTL=117
Reply from 117.121.248.125: bytes=32 time=396ms TTL=117
Request timed out.
Reply from 117.121.248.125: bytes=32 time=413ms TTL=117
Reply from 117.121.248.125: bytes=32 time=397ms TTL=117
Reply from 117.121.248.125: bytes=32 time=408ms TTL=117
Reply from 117.121.248.125: bytes=32 time=414ms TTL=117
Reply from 117.121.248.125: bytes=32 time=407ms TTL=117
Reply from 117.121.248.125: bytes=32 time=415ms TTL=117
Reply from 117.121.248.125: bytes=32 time=401ms TTL=117
Reply from 117.121.248.125: bytes=32 time=415ms TTL=117
Reply from 117.121.248.125: bytes=32 time=402ms TTL=117
Reply from 117.121.248.125: bytes=32 time=404ms TTL=117
Reply from 117.121.248.125: bytes=32 time=415ms TTL=117
Reply from 117.121.248.125: bytes=32 time=391ms TTL=117
Reply from 117.121.248.125: bytes=32 time=405ms TTL=117
Reply from 117.121.248.125: bytes=32 time=413ms TTL=117

ridiculous latency and packet loss to an australian server ...
don't even know what to say.

here's the tracert to the server you asked for:

Code:

Tracing route to 117.121.248.125 over a maximum of 30 hops

  1    11 ms    11 ms    11 ms  
  2    50 ms    51 ms    51 ms  218.248.255.30
  3    60 ms    63 ms    61 ms  59.163.206.189.static.chennai.vsnl.net.in [59.16
3.206.189]
  4   412 ms   397 ms   391 ms  ix-4-2.tcore1.cxr-chennai.as6453.net [180.87.36.
9]
  5   422 ms   423 ms   427 ms  if-3-3.tcore2.CXR-Chennai.as6453.net [180.87.36.
6]
  6   418 ms     *      398 ms  if-5-2.tcore2.SVW-Singapore.as6453.net [180.87.1
5.69]
  7   411 ms   407 ms   405 ms  116.0.71.2
  8   403 ms   401 ms   399 ms  anutsi10.starhub.net.sg [203.118.3.226]
  9   402 ms   409 ms   423 ms  203.116.89.142
 10   405 ms   407 ms   413 ms  ve5.fr4.sin.llnw.net [117.121.248.2]
 11   405 ms   403 ms   407 ms  117.121.248.125

Trace complete.

ix-4-2.tcore1.cxr-chennai.as6453.net
an *INDIAN* server with 391ms .............
wtf ?????

I think i'm really really sick of the cycle of :
"o it's the end or start of the month"
"o we just repaired everything so obviously internet will be garbage" (reverse logic)
"o it's the end of the week"
"o new billing cycle"
"hey guys underwater cable went down so we bought a retarded routing that goes to australia via uzbekistan then thailand then california then perth"

anyway 59 series IP, location kolkata.

**button_masher** · 08-01-11, 12:46 PM

Thanks a lot.

I'm stuck with BSNL, as there is no other ISP in my area.

**bobbyks2000** · 08-01-11, 01:41 PM

Have you tried with a different modem on the same line and checked?

**meetdilip** · 08-01-11, 03:02 PM

Originally Posted by button_masher

Thanks a lot.

I'm stuck with BSNL, as there is no other ISP in my area.

May be you should try BSNL EvDO. They give 3.2 Mbps unlimited for Rs. 750.

**button_masher** · 08-01-11, 05:00 PM

Originally Posted by bobbyks2000

Have you tried with a different modem on the same line and checked?

I have only 1 modem... cant check.
Here is my modem stats

Code:

Statistics -- ADSL

Mode: 	G.DMT 
Type: 	Interleave 
Line Coding: 	Trellis On 
Status: 	No Defect 
Link Power State: 	L0 
 
  	Downstream 	Upstream
SNR Margin (dB): 	29.8  	20.0 
Attenuation (dB): 	42.0  	25.5 
Output Power (dBm): 	12.4  	17.7 
Attainable Rate (Kbps): 	9728  	1168 
Rate (Kbps): 	2048  	512 
K (number of bytes in DMT frame): 	65  	17 
R (number of check bytes in RS code word): 	16  	12 
S (RS code word size in DMT frame): 	1  	4 
D (interleaver depth): 	32  	8 
Delay (msec): 	8  	8

Is my line faulty?

@meetdelip

EVDO is not available..

Thanks

**meetdilip** · 08-01-11, 05:59 PM

Attenuation is a bit high. Are you too far from exchange. If possible, get your line checked. Make sure there are no joints, non insulated, non oxidised parts etc. Talk to the line man and ask him to deal with it.

Thread: Severe Internet Problems since 14/07 (slow speed+packet drop)

LinkBack

Thread Tools

Display

Severe Internet Problems since 14/07 (slow speed+packet drop)

same problem again 31st july

Thread Information

Users Browsing this Thread

Similar Threads

Windows 7 ultimate slow internet speed

Slow Internet Speed

Internet speed reducing in India

Occasional Drop in connection speed + high latency/some packet loss

How to Check the Internet Speed of you Connection?