Thread: Selfcare Portal Problem !

A few weeks ago I registered at the selfcare portal

Code:

hXXp://selfcare.ndc.bsnl.co.in/irj/portal

I have two landline connections - one with broadband, and other doesnt.

I registered for both the conections and after few days I received passwords for both the connections on my email.

I could log in to my account and download my bill and everything was OK.

However from 01 sep I am unable to login to both the accounts.

It says password incorrect and when I try to reset my password it says user id does not exist.

When I try to reset password by entring my Customer id I get this message

You cannot unlock account/reset password because:
Your Registration Request is pending with BSNL Call Center Agent for Approval. Once approved, you will receive an email with your Login Credentials.
For further clarification, please contact BSNL Customer Care.


I called customer care 1500 and the guy told me to contact my local exchange.

I cant understand how this problem could be addressed by my local exchange.

Is there any number or website where we can register complaints or something like that ?

http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp

Thanks for the link... I have submitted my complaint....waiting for a response !

pl.send details of my broadband usage for period 01.09.2011 to 30.09.2011 bsnl broad band no.02912671153

You can check in your selfcare usage portal your day to day usage.
BSNL will not supply the details to you.
This forum is not related to BSNL.
Since your location appears to be Jodhpur
REGISTER at this web site ( use Interent Explorer only )
Loading Portal...

Wait for password from BSNL to the email address you provide.

http://www.indiabroadband.net/bsnl-b...tml#post279644 (Bsnl usage check)