India Broadband Forum

sharks_me

Well from da past few dayz am not able to connect to internet as i keep getting Error 691 : Username or password invalid !!
Am sick of these bsnl guyz .. when i login wid da same id pass on dataone.in to check m account usage it works !!
i can use other people`s accounts easily too on my line !!
And since there is no change in the account stats too am sure that no one else is using my account ..
Has anyone else xperienced da same problem .. ????
SOLUTION ????

mishra_chandan

Yes,. I have been facing the same problem from yesterday. A couple of hours back I called the DataOne Customer Care Number (1-800-424-1600) adn they acked me to check with the BSNL exchange. I did go over to the BSNL exchange and the guy there confirmed that the line is Fine,... As a next step he asked me to check with the JTO.,... Have not arrived at any solution yet,.. and still roaming around to get my Internet connection back.

I am on the Home-1000 plan and am starting to think it may be the issue with the Modem I got (Siemens SL2-141). just have to hope the JTO has a solution to this problem.

mishra_chandan

All Right,.. now here's an update. Talking to the BSNL guys it looks like they would want to reset my password and have me try again (although I am 100% confident that I never given a wrong password).

On Password Reset:
My request was taken by an official at 3:00 PM Yesterday and this has not been done till now. It should not take more than 5 minutes to do a reset,.. unless they have a huge list of people for whom password resets are required. (Possible,.. if a common word would have come out to address this common problem,...)

Result:
I am still waiting to access internet

gajendra

it may be wrong port mapping has been done for ur connection pls confirm it

sharks_me

now da problem i hv figured out is tat dese guyz have done port binding due to my massive downloads [ 54gb in 15days of dis month] and due to the improper network handling even i am not able to use my internet ..
same prob wid one of ma frend

mishra_chandan

What is "port mapping" and how do I confirm is this is right for my connection? Can you please share references of any thread that discusses this in detail?

As an update from my side,....
The BSNL guys reset the password for me and it worked. I am able to access the Internet now.

mmm

^ port mapping and port binding are different .
here we are referring to port binding . it is to bind the
network connection account with the telephone number .
this is similar to caller ID feature .

whenever someone tries to connect to the broadband ,
if the phone number tallies then only the connection will
be established from the exchange's server . Any user can
request for this feature so that others cannot misuse the
broadband internet account .

gajendra

MMM
This is not true. in port binding there is no relation with Caller id or phone

Port binding

in exchange where ur line is terminated is having some nomenclature like
9/0/15 it means u are on 10 card first frame and 16 slot .every port is having fixed VLAN address.in Port binding they bind ur username with this VLAN..ofcourse it port binding is having much more

Real data is...BRAS|xx,slot=2;subslot=0;port=0;vlanid=yy;vla nid2=zz

here xx is BRAS number,vlanid is ur copper termination port ,vlanid2 is ur dslam vlan .in this example u have bounded upto the port from first to last

mmm

^ Thanks Gajendra for the technical information .

we are not going deeper into technical details here ...

babuldeb

sir,
i have taken a bsnl broadband connection 3 months ago.
bsnl has provided siemens c2110 adsl modem. bsnl's technician came to me and connected modems with my pc. And they said within 72 hours line will active. But after 4-5 days I have tried to connect my line by dialing. They provided username and password. But modem always failed to connect the line by 2-3 times dialing. After 70-99 times continue dialing (auto dial), i have received line i.e. line became connected. Then i compained to bsnl. but till now they have not taken any action against this.
When I dial a windows show wrong username & password, error 691, whereas username password is ok. now tell me what should i do.

vince47

I have been facing this problem for the last 3 months. But my connection is Ok at night. The error occurs only at day time. So far, no solution has worked.

meetdilip

When quoting an old thread, please state your problem than saying same problem. Please correct me if I am wrong

1. Talk with the local exchange. Ask for Portal ID, user name and password

2.Create a new dialler

3. Please note that you need to use your username in the dialler

4. If familiar in the modem, check for bridge mode and VCI/VPI as 0 - 35

superprash2003

what error?