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  1. #1

    Join Date
    Feb 2010
    Posts
    90

    Default Anyone else having problems accessing their broadband usage at BSNL portal?

    Since the last few days (more than a week now) I can't access my broadband usage at the BSNL portal. Log in is successful but once I proceed to check this month's current usage, it pops up a message saying "Unexpected Error Reported
    This error may prevent further successful operations. Please logout and try to login after some time. If the problem still persists, please contact System Administrator.
    Thank You !"

    Is anyone else having similar problems? Any ideas?

    Location: Durgapur, West Bengal

  2. #2

    Join Date
    Aug 2007
    Posts
    15,285

    Default

    Presume your portal is edc.
    CRM
    confirm.
    Use only IE8.
    Other users of above portal please confirm

  3. #3

    Join Date
    Feb 2010
    Posts
    90

    Default

    @Essbebe

    Nope, I check my usage from data.bsnl.in as I always have in the past. Has there been any change in the portal? I can't access the link you posted (selfcare.edc.bsnl.co.in).

    Thanks for the prompt reply though

  4. #4

    Join Date
    Aug 2007
    Posts
    15,285

    Default

    There is no definite info in the forum about this. for Durgapur (W.B) users.
    Metro users in Chennai( myself) Bengaluru/Kolkata have confirmed
    their usage portal as data.bsnl.in
    ( usual 14digit Id PW password default from exchange )

    Tested in Firefox/Datafox working fine now.
    If there is a change in your portal, you should get a big list in data.bsnl.in
    2.
    I can't access the link you posted (selfcare.edc.bsnl.co.in)
    .
    Try registering first with your own selected ID at edc portal. Password from BSNl in email.
    or you get Any error message ?
    Feedback.

  5. #5

    Join Date
    Feb 2010
    Posts
    90

    Default

    Tried IE8 with no joy. Yep, the data.bsnl.in portal is working fine since I can login successfully but bb usage for current as well as past months fail with the above mentioned error. I'm using chrome datafox plugin (gives an error as well probably 'cause it can't access the data from the portal). Will wait for more response from users in this belt. Thanks anyways.

  6. #6

    Join Date
    Dec 2011
    Posts
    19

    Default

    I usually get this kind of error on sundays alone other days its all good. I am in AP though so not sure if there is any problem. Try calling BB Toll Free they could possibly give u information if there is any issue with Durapur region.

  7. #7

    Join Date
    Aug 2007
    Posts
    15,285

    Default

    @andy
    I am using 9.0.1 Firefox.
    Datafox addon survives all Firefox updates. till now !!
    see position now. Date wise data also available.

    Attached Images Attached Images

  8. #8

    Join Date
    Feb 2010
    Posts
    90

    Default

    Update:

    So I talked to the customer care executive and I was informed that the data.bsnl.in portal is NOT updating usage details anymore and they asked me to get back to them in a couple of days to know if this portal will update usage details for bb users in the future or will they permanently move to the selfcare.edc.bsnl.co.in portal. Currently I can access my usage details from the selfcare portal (thanks to essbebe for the help). However, it seems I won't be able to use datafox again since datafox cannot access the selfcare.edu portal (works only for data.bsnl.in and selfcare.ndc portal ) and for my natural despise for Internet Explorer lol. Until Brian comes up with a new version of datafox for accessing the selfcare.edu portal and updating it for chrome users as well (too much work :P), I'll stick to using Networx and occassional venture to the selfcare portal on IE ugghh.

  9. #9

    Default

    Well,i sometimes face this error.But generally i can open the usage page smoothly.

  10. #10

    Join Date
    Aug 2007
    Posts
    15,285

    Default

    @andy
    If you can check in selfcare portal,
    data.bsnl.in with old usage portalid may not work for youin future.

    Datafox author could not get userid/pw for the selfcare portals to modify the application. Also restriction using IE ONLY and Dynapro.
    update:
    Attached Images Attached Images

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