Thread: BB not working

Hi all my BB is not working from 8 dec i complait to local exchange, to SDO, to GM and also register my complait at 1500 but nothing happens any one please help me where i can go now?

my BB is not working from 8 dec i complait to local exchange, to SDO, to GM and also register my complait at 1500 but nothing happens any one please help me

Do you have a complaint no. / receipt or any proof for registering complaint or prove that internet is not working since Dec 8 ? If yes, you will get waiver in next bill.

where i can go now?

Try this link

http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp

Thanks dear for ur quick reply.actully i register complaint on exchange complaint register.then again submit my complaint to 1500 and GM.

Welcome

You can use the complain no. in case they charge you for the offline days. Use the link in last post for better response on your issue.

BSNL site says

The rebate in Fixed Monthly charges will be granted on proportionate basis if the Broadband services remain interrupted/faulty for continuous more than 3 days.

BB not working means what error u r getting? whether Phone is working or not?
Kindly reply ur error no;

Originally Posted by meetdilip

Welcome

You can use the complain no. in case they charge you for the offline days. Use the link in last post for better response on your issue.

BSNL site says

Hi can u please tell me how to get refund, is there any form or just a simple letter i have to write. Because my internet and phone is still dead.

Give an application addressed to A.O (TR)
quoting complaint number/date given earlier to CC,
and ask for rental rebate for BB wef
8th Dec 2011.
Get receipt from CC ( Exchange )
2.
Confirm Telephone is working.
Mention modem/model/number.
Connect to computer and Check Diagnostics or report
which LED is not glowing.

Mode of connection : PPPoE automatic connection
(UserID/PW stored in Modem wan page )

No specific form. At times even a phone call to AO will do.

At times even a phone call to AO will do.

Great expectations !
If the CC /staff at Exchange were friendly his BB connection should be working now!

True

AO is in a different office, in our place AO is a nice person. Corrected my bill a few times on request through phone. But a written application with receipt will be always better.

thanks both of u. i will go there tomorrow and post results