Thread: selfcare not changing plans???

I can not change the broadband plan through bsnl west selfcare, why? Is this facility being stopped......
so i went to exchange and change my plan from 600 combo to 750ul, then i came home, open selfcare west, track my request, it shows "completed at clarity" . what is this means?

I want to know this too. What does Completed At Clarity means? Anybody knows?
It shows same status to one of my requests too..

Originally Posted by REY619

I want to know this too. What does Completed At Clarity means? Anybody knows?
It shows same status to one of my requests too..

clarity is a bsnl's online system or something like that.all the plan changing requests pass through clarity....tell your engineer in your bsnl exchange, he will surely convert your status from clarity to provisioned.

Thanks. So if it shows Clarity plan is changed or not yet changed?

Originally Posted by REY619

Thanks. So if it shows Clarity plan is changed or not yet changed?

not changed yet.....

your plan only changed when it says provisioned.....

"Completed At Clarity" means the order has been delivered through the system but not yet approved at the other end(Someone who is in charge).

Alright, thanks guys.

Okay guys, yesterday the Service Request status got changed to Provisioned.

I can assume that the plan is now changed right?

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Absolutely, your plan is changed now.

That's great then. thanks.

ya its changed to provisional

what does the status "opem" means in selfcare ?

is it opem or open?

btw you can confirm plan change only by provisioned or service order completed dailogue.

it is open i wrote that by mistake...and do i have to pay the advance for submiting via selfcare

Originally Posted by samit

it is open i wrote that by mistake...and do i have to pay the advance for submiting via selfcare

Since when did you apply for plan change.....?talk to exchange..they will change your open status into confirmed whithin an hour...btw which plan you are going to change? some plan needs that you deposit 1000rs. into your accounts....so ask to exchange....


no need to extra pay for selfcare..

i am changing my plan from 299c to 500c...have you any idea about double of bb speed from feb 2012...is it works on 500c ??

Originally Posted by samit

i am changing my plan from 299c to 500c...have you any idea about double of bb speed from feb 2012...is it works on 500c ??

ask to exchange engineer about your problem about plan change....and there is no improvement in speed in 500c.....

after calling customer care my plan has been changed from 12th of this month only then one of the people at customer care told me that i have to pay for both the plans in this month......is it right....?????any idea guyzz