1. #1
    Junior Member

    Join Date
    Aug 2008
    Posts
    17

    Question BSNL: Strange Selfservice Update (Need Help)

    Hi All

    I placed a BB plan change request at my local BSNL exchange on 21/03/2012 and received a confirmation SMS from BSNL that ticket number has been created and I will get new plan soon. My current plan is: BB HOME COMBO 750 UL and I placed a request for BB HOME COMBO 850 ULD.
    Today I checked 'Selfservice' and it's reflecting 'Not provisioned' for both plans i.e. existing and requested plans. Request status is showing 'Cancelled'. My broadband speed has been increased from this evening and I am getting 1.5mps + speed. My IP also changed from 59xxx series to 117xxx series.

    Would like to request you all to help me understand the below mentioned points --
    Is it fine if I continue with my Movie downloads or should I wait?
    What does Status = Cancelled means in Selfserivce?
    Why both plans (existing and requested) are showing = Non-provisioned and I am still getting increased speed?
    Is there any impact of this on my billing? I am expecting max bill amount to be Rs.850 + taxes.

    I am attaching 'Selfserivce' service request screen for your ref. Thanks in advance to all.
    Capture.JPG

  2. #2
    Junior Member

    Join Date
    Feb 2012
    Posts
    26

    Default

    i will suggest call bsnl customer care and confirm the change of the plan. as for the movie download.. both plans are unlimited so it whould not be much a issues. as for billing u must contact support and confirm the same.

  3. #3
    Junior Member

    Join Date
    Aug 2008
    Posts
    17

    Default

    Some one please help....

Similar Threads

  1. Replies: 0
    Last Post: 30th April 2012, 10:07 PM
  2. How to update bsnl iti modem
    By sivascdm in forum Suggestions and Complaints
    Replies: 1
    Last Post: 9th August 2011, 06:08 PM
  3. Strange BSNL
    By Sumit020 in forum BSNL broadband
    Replies: 9
    Last Post: 16th October 2009, 01:08 AM
  4. For NU - Update to BSNL time
    By meetdilip in forum BSNL broadband
    Replies: 4
    Last Post: 14th May 2009, 09:37 PM
  5. Microsoft might get users to update to Internet Explorer 7 through Windows Update
    By India Broadband in forum Software News, Previews and Reviews
    Replies: 0
    Last Post: 29th July 2006, 01:25 AM

Posting Permissions

Log in

Log in
BSNL Broadband Forum Airtel Broadband Forum Reliance Broadband Forum Tikona Broadband Forum MTNL Broadband Forum Tata Broadband Forum
BSNL 3G Forum MTNL 3G Forum Idea 3G Forum Airtel 3G Forum Reliance 3G Forum Vodafone 3G Forum
Airtel Mobile Forum Reliance Mobile Forum BSNL Mobile Forum Idea Mobile Forum Vodafone Mobile Forum Aircel Mobile Forum
Tata Sky Forum Dish TV Forum Reliance DTH Forum Videocon DTH Forum Airtel DTH Forum SUN DTH Forum