I have BSNL broadband connection and VoIP for internet phone.
At times there is no problem and internet phone gets on easily and stays on till we need it. At that time the comp internet also works well.
But at times the comp internet works well but intenet phone does not get on. This situation may last a few hours to a few days. e.g. it was not working from morning of 7 nov to noon of 9 nov. then internet phone worked ok till 13 nov morning.
Now for past 24 hours it is not getting on, while comp internet is working.
( I have a router, modem ,and VoIP modem).
I would be thankful to get information about the following:-
1. Is use of VOIP official/permissible on BSNL broad band.
2. Is it the quality of data transfer which is important in connecting the internet phone. Or it is the quantity which is important?
3. Does the VoIP uses same band width of braodband which is used by computer or is it different one?
4. How the problem can be resolved.
If I lodge a complaint with BSNL, there is no one to understand my problem at all.
Thanks for sparing time to read my post.



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