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query regarding plan change from uld combo 750 to uld combo 900

  1. #1
    Junior Member
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    Oct 2012
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    Default query regarding plan change from uld combo 750 to uld combo 900

    i have changed my plan from uld 750 combo to uld 900 combo but am getting speed of 1 mbps whereas it was mention 4 mbps upto 8 gb then 512 kbps unlimited and free 400 calls

    am from kolkata any help


    my another problem is i forgot my userid for self care portal i can only retrive my password how to get my userid

    my modem detail as follow

    Device Info

    BoardID: DSL-2730U
    Software Version: IN_1.00
    Bootloader (CFE) Version: 1.0.37-106.5
    DSL PHY and Driver Version: A2pD033c.d23e
    Wireless Driver Version: 5.60.120.3.cpe4.406.0

    This information reflects the current status of your WAN connection.

    Line Rate - Upstream (Kbps): 839
    Line Rate - Downstream (Kbps): 7927
    LAN IPv4 Address: 192.168.1.1
    MAC Address: xx:xx:xx:xx:xx:xx
    Default Gateway: ppp0
    Primary DNS Server: 218.248.255.162
    Secondary DNS Server: 218.248.255.209
    LAN IPv6 Address:
    Default IPv6 Gateway:
    Date/Time: Sat Oct 20 13:34:15 2012

  2. #2
    The Wizard meetdilip's Avatar
    Join Date
    Aug 2009
    Posts
    8,776

    Default

    Ask someone at exchange to reset your port, it will fix the speed issue.

  3. #3
    Junior Member
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    Oct 2009
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    65

    Default

    Quote Originally Posted by imranaryan View Post
    i have changed my plan from uld 750 combo to uld 900 combo but am getting speed of 1 mbps whereas it was mention 4 mbps upto 8 gb then 512 kbps unlimited and free 400 calls

    am from kolkata any help


    my another problem is i forgot my userid for self care portal i can only retrive my password how to get my userid

    my modem detail as follow

    Device Info

    BoardID: DSL-2730U
    Software Version: IN_1.00
    Bootloader (CFE) Version: 1.0.37-106.5
    DSL PHY and Driver Version: A2pD033c.d23e
    Wireless Driver Version: 5.60.120.3.cpe4.406.0

    This information reflects the current status of your WAN connection.

    Line Rate - Upstream (Kbps): 839
    Line Rate - Downstream (Kbps): 7927
    LAN IPv4 Address: 192.168.1.1
    MAC Address: xx:xx:xx:xx:xx:xx
    Default Gateway: ppp0
    Primary DNS Server: 218.248.255.162
    Secondary DNS Server: 218.248.255.209
    LAN IPv6 Address:
    Default IPv6 Gateway:
    Date/Time: Sat Oct 20 13:34:15 2012
    Hello imranaryan,

    I m currently on BB Home Combo ULD 625 and tinkin of changin to BB Home Combo ULD 750.

    I do understand that you have recently changed ur plan from uld 750 combo to uld 900 combo.

    Did u have to pay any additional security charges for the change of plan?

    Were there any other additional charges for the change of plan?

    Expecting your reply soon.

    Thanx!

  4. #4
    Junior Member
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    Oct 2012
    Posts
    28

    Default Re: query regarding plan change from uld combo 750 to uld combo 900

    Yes you have to past the differential amount security payment

    Sent from my Nexus S using Tapatalk 2

  5. #5
    Junior Member
    Join Date
    Mar 2008
    Posts
    55

    Default

    You will get 4mbps if you are not crossing 8gb limit, othe. U will get 512 kbps only
    Make sure your plan changed..?
    Check during first week of a month

  6. #6
    Junior Member
    Join Date
    Oct 2012
    Posts
    28

    Default

    where to check my usage previously i used to check on this hxxp://10.240.16.195 but now am entering my userid and passord its saying account doesn't exist i got new id and password after changing my plan

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