
Originally Posted by
descorpio
Most of the government companies are famous for their no quality service offered and bsnl is not an exception for it in most of the cases. But i was awestruck to see the response that my friend received last week. He had opted a plan change and gave a letter. The plan was activated on the same day itself. Yet again in another 3 days, he wished to switch back to the same plan and the same happened. In another 6 hours it was activated. Great service and he was too happy. Kudos to bsnl.