India Broadband Forum

hariomludhani

i had a home 250 plan & to convert it to h500 plan i submited a application at 4th of october & they told me my plan will be changed within 3 or 4 day & conform your account changed or not ask to help line no. 1500 on 7, 8 9 10 ,11,12 of october i daily call to help line no & they told me the chang is pending & al 13 of october finaly they told me that my account is converted to h500 plan & after i used my account lick h500 & i download meny thing in free hour from 2 to 8 & my account also sowing night free uses but when i received my bill i was shoched it is rs. 36000 they charged me as h250 plan & no free night when i went to bsnl office they told me plan never change before 1st of the month & you have to pay full payment. i have checked also bsnl owen website where claim you can chang your plan ene time.

so please guide me what to do i i used my broadband as h500 only after conformation of their help line no. 1500 & their website also showing me night download was free

Total Send Volume(GB) Total Receive Volume(GB) Total Volume(GB)
1.333 32.64 33.973
Total Duration(hour) Sum Traffic Excluding Night Unlimited(GB)
184.62 2.104

also checked al "http://www.bsnl.co.in/faq/faqans.php?paramCategory=BSNL%20Broadband" wher q. no. 22 was this

22 Can I change from one Broadband data rate to another?
Yes, You can change your BSNL Broadband plan at any time.

i hade no idia about which they are saying now that plan will be changed only from first of the month

please guide me what to do i

Admin

I suggest you write a written complaint to the local exchange customer service or accounts department.. or .... If I was you I would meet the person in charge personally and have a quick chat and get the complaint signed as received.
Keep a copy of the application you sent for the change of plan and save any e-mails you received saying your plan has been changed.

If things dont work out in a couple of days I suggest you go to a consumer forum and register your complaint before BSNL starts their recovery suit against you.

I am sure your problem will get sorted out if you have the slightest proof which says your plan was changed on so and so date.

Admin

Forgot to mention.. If you don't have a copy of application you made on the 4th of October just go to their office and ask them to give you a copy of that application it will help you in the consumer forum if the matter doesn't get resolved between you and bsnl.

hariomludhani

thanks for your suggession i will do so no next working day any other suggession please informe me & thank again for any next suggession

hariomludhani

as i have said that i confomed by asking from there help line no 1500 & i have no any e-mails or any other this type information received saying "your plan has been changed"

is any possibility of that they keep record of calls made to their help line keep record of conversession ? because i confermed only by that 1500 no.
& other thing is that when i check my a/c at 10.240.43.216 that also shows me night free

thank & sory for my bad english

xwhyz

You should not have assumed things with ISPs, especially with government owned entity like BSNL, which they say that they are always right and the customers are always wrong. I would have played it safe and waited for that whole month and then would have started after getting confirmation. I have had an issue with modem with BSNL, I had initially opted for rental option in BSNL Dataone but later thought that it was of no use, reverted and gave a request of buying that modem myself. But I received the rental charges as well as the modem charges. So, I went to their office and met the accounts officer and his assistant, his assistant was very adamant that he cannot reverse the rental charges but the AO was a very cool guy and very down to earth and i went and asked him about and he without any questions waived off all the additional charges for me. It all depends on the person you meet.

So i would suggest you to visit your AO and explain your situation, you will be waived off the amount. But definitely don't pay the amount billed.