
Originally Posted by
Preeti_20
When you phone up customer service for anything you should always ask for a complaint or query number, whenever they take note of your queries or complaints a number is generated which you can refer to if need be (a complaint number is sometimes referred to as a reference number aswell).
Exactly what equipment has been stolen, their computers?
You should call another branch of BSNL and speak to a senior member there. Remember when to speak to another branch take a note of your complaint number, you will need to ask them to ive you your complaint/reference number.