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Being charged Rs 250 for modem installation but we did it ourselves

  1. #1
    Junior Member
    Join Date
    Jul 2008
    Posts
    34

    Unhappy Being charged Rs 250 for modem installation but we did it ourselves

    I'm from Alandur, Chennai. In my first bill, I got this one time charge called "Installation Charges for Modem Owned by Customer" of 250 Rs.

    But I bought the modem and did all the configuration by myself. No personnel ever came to our house for the modem.

    Is this correct? I mean are they considering giving us the username/password as installation too? What should I do?

  2. #2
    Admin's Avatar
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    Jan 2006
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    8,500

    Default

    Thats well out of order and it should not be there but unfortunately resolving a billing issue like this one would involve a few rounds to your local office. Try giving a written application at your local office. Complaint over the phone may not bear fruit.

  3. #3
    Platinum Member Preeti_20's Avatar
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    Mar 2008
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    Cant believe the things companies charge their customer for, but charging for something which they didnt have anything to do with its unbelievable. Providing a username and password is no way part of installation. You should take this further and ask for the refund. Take Admins advice and give a written application....keep your bill safe and send them a photo copy with the written application.

  4. #4
    Bronze Member
    Join Date
    Sep 2010
    Posts
    143

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    @vigneshwaran

    While apply for connection did you mention that you will do the installation on your own. If yes then do you have a xerox copy of the application. If yes then take the copy and go to the accounts department of the BSNL and tell them you have installed on your own. They will verify it and found correct then they will give you a new bill after the deduction of the installation charges.

    I had similar experience when i took the connection for the first time, but it was rectified after visiting bsnl office.

    hope this helps you

    Regards
    FI

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