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BSNL Free Night Plan has Stopped

  1. #241
    Bronze Member coolvaibh2009's Avatar
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    Sorry for my wrong understanding. But because of you that I cared to check the plan name on my bill.
    Thanks again
    !!!Daddy Yankee rocks!!!! "El Cartel - Tequila"

  2. #242
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    I am going to be 100% tomorrow all day and this is what I am going to do. Besides writing the procedure I will also try to gather some support from people on Facebook and some people I know who use BSNL. It would be great if others can do that as well.
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  3. #243
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    Quote Originally Posted by Admin View Post
    @coolvaibh2009

    Please post a screen shot instead of the download link. I doubt any one would download a file just like that. Nothing personal but I for example never download from these sharing sites. Not many people who have important data on their machines would do that unless they have a way to contain the mess if it is created by the downloaded file.
    Admin, one screen shot won't be enough to contain the complete usage details for the month.
    Please, I assure you that neither that filehosting site nor my files contain any virus or bug or blots or trojan.
    So please, have a look at them.
    !!!Daddy Yankee rocks!!!! "El Cartel - Tequila"

  4. #244
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    Quote Originally Posted by andy View Post
    @coolvaibh For me the name of the plan was changed from BBG FN 500 to BBG CNT 500 in my last month's bill (June 2014). Perhaps the nomenclature has not been updated in all telecom circles throughout the country yet.
    Sorry for my wrong understanding. But because of you that I cared to check the plan name on my bill.
    Thanks again
    !!!Daddy Yankee rocks!!!! "El Cartel - Tequila"

  5. #245
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    Will do that when I am on my laptop.

  6. #246
    Bronze Member coolvaibh2009's Avatar
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    Quote Originally Posted by Admin View Post
    Will do that when I am on my laptop.
    Thanks a lot Admin. I really would be grateful to you for this.
    Do let me know if you find any discrepancy done by BSNL with mu usage statistics so that it would create firm grounds for my legal action against them.
    !!!Daddy Yankee rocks!!!! "El Cartel - Tequila"

  7. #247
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    The major point is that there was no timely intimation of plan change. You do not need anything else apart from proving that BSNL failed to inform you in time.

  8. #248
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    Quote Originally Posted by Admin View Post
    The major point is that there was no timely intimation of plan change. You do not need anything else apart from proving that BSNL failed to inform you in time.
    Yes, I understand what you want to say. But I want to collect as much faults done by them as possible so that I won't need to argue much with either BSNL officers or the court. No intimation by BSNL is the major error on their part in addition to the ones which I am trying to collect.
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  9. #249
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    When its time to file a case you could also take print outs of this thread which now has 25 pages with lots of members complaining about the exact same thing. Every little helps.

  10. #250
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    This thread will have more then 50 pages by the end of the month. There are plenty of people looking for a resolution and this thread on our forum seems to have the most constructive ideas.

    248 replies and 8300+ views in less then a month. I am sure we would gain some strength in the days to come. People need to participate and not just read the thread and sit there. Please register and join us if you are reading as a guest.

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    One important thing people have not discussed yet is the BSNL's claim from various telecom circles that they advertised the notice of plan change in advance in newspapers. We need to sift through every newspaper available (national or local) and check if its true or not. I know most will say that such advertisement must appear in a national daily in both hindi and english. To them I would say why take the chance of depending on a handful of people who still haven't noticed the ad yet? It would be a shame to be caught offguard if in court while arguing their case they pull out a national daily where in some remote corner the news is published! It won't matter which page, the judge would have to enter it into evidence in favour of their behalf. We need to be prepared and be aware of any such advertisement published anywhere in both local and national dailies. I suggest we sift through all newspapers from June 15 to July 10.


    I was told from various BSNL sources that such ad has appeared between June 27 - July 7. Lets not take any chances and go a little back and a little further than that stipulated period. I found one such ad that was published in The Hindu, Mangalore on July 4, 2014. Here is the link http://www.thehindu.com/todays-paper...cle6176135.ece
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  12. #252
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    When you are a customer of BSNL they have your postal address and phone number/mobile number. Posting in a newspaper does not make sense. BSNL has a way to contact each customer who is using night unlimited plans but they choose not to send letters and instead post the information in newspapers and left most customers unaware of the changes.

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    Apart from the news-paper ad, BSNL is claiming (read in news) that consumers have been intimated through the means of SMS. That could be true for some but not for all; for example I haven't received a single such SMS although I regularly get all shorts of messages from BSNL's customer service. Seems like they have a great deal of discrepancy even in this matter! Meanwhile officers of my local exchange and their superiors have told me to wait for the bill to arrive, they believe something would be done but can't be certain! It seems most officials were kept out of the loop on this one and very few in BSNL actually know what's happening!

  14. #254
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    A friend of mine has a 34k bill for last month and he went to BSNL exchange and was assured that his case will be looked into in detail. He never received any sms and no letter or anything. He argued that where on BSNL's terms and conditions does it say that customers have to keep themselves updated by reading news papers every day.

  15. #255
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    Stupid bsnl

    they email me 25 th july to say stop fn plan.......

    but what about they change plan 1 july and inform 25th july...

    i chack my ebill .bill is 4100 rs. i shocked... i am loyale custemer of bsnl for past four year my plan is bbg fn 500. i pay my bill in regular time...but bsnl babus not inform me,not sma or call.

    i deside to buy diffrent isp and disconnect that pic of trash bsnl.....and i not pay this trash bill.

    hartly this is my dreme bsnl destroy himself and thair ass kicked by devil in hell..

    go to hell bsnl

  16. #256
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    See... There will be thousands more who had no idea and were informed at the end of the month. They have to revert the charges.

  17. #257
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    Quote Originally Posted by andy View Post
    One important thing people have not discussed yet is the BSNL's claim from various telecom circles that they advertised the notice of plan change in advance in newspapers. We need to sift through every newspaper available (national or local) and check if its true or not. I know most will say that such advertisement must appear in a national daily in both hindi and english. To them I would say why take the chance of depending on a handful of people who still haven't noticed the ad yet? It would be a shame to be caught offguard if in court while arguing their case they pull out a national daily where in some remote corner the news is published! It won't matter which page, the judge would have to enter it into evidence in favour of their behalf. We need to be prepared and be aware of any such advertisement published anywhere in both local and national dailies. I suggest we sift through all newspapers from June 15 to July 10.


    I was told from various BSNL sources that such ad has appeared between June 27 - July 7. Lets not take any chances and go a little back and a little further than that stipulated period. I found one such ad that was published in The Hindu, Mangalore on July 4, 2014. Here is the link http://www.thehindu.com/todays-paper...cle6176135.ece

    sdo commercial offer still do not know about the plan change . have not seen anything like that in new paper .
    bihar circle .

  18. #258
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    Quote Originally Posted by Pinaki S. View Post
    Apart from the news-paper ad, BSNL is claiming (read in news) that consumers have been intimated through the means of SMS. That could be true for some but not for all; for example I haven't received a single such SMS although I regularly get all shorts of messages from BSNL's customer service. Seems like they have a great deal of discrepancy even in this matter! Meanwhile officers of my local exchange and their superiors have told me to wait for the bill to arrive, they believe something would be done but can't be certain! It seems most officials were kept out of the loop on this one and very few in BSNL actually know what's happening!
    show them the trai regulation , they to send in written .
    and bill cannot cross credit limit , which is usually around rs3000.

  19. #259
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    Quote Originally Posted by HareKrishna View Post
    A friend of mine has a 34k bill for last month and he went to BSNL exchange and was assured that his case will be looked into in detail. He never received any sms and no letter or anything. He argued that where on BSNL's terms and conditions does it say that customers have to keep themselves updated by reading news papers every day.
    there is no such terms , the only term there is that before plan change or after plan change bsnl will inform their customers within 7 days in written .
    even bsnl officers are unaware of trai rules and regulations .

  20. #260
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    Hahaha
    I see that BSNL has gone nuts, like an life-old proverb in Hindi goes-

    "Jab Gidad (jackal) ki maut aati hai to wo shahar ki taraf bhaagta hai"

    or the most appropriate will be-

    "Bujhta diya (oil lamp) zyada fadfadata hai"

    All the very best BSNL, for your confirmed and most awaited demise. I am so happy to see that now your useless babus and officers will learn a lesson of life in a hard way. May your soul be at unrest in hell till eternity!!!
    Last edited by coolvaibh2009; 9th August 2014 at 01:49 PM.
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  21. #261
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    My brother got a bill of Rs9500. I dont use BSNL but he studies away from home so has a bsnl dsl connection. Airtel writes on the bill how much credit limit we have but I dont see anything on BSNL bill. Is there no limit to what they can charge?

    I read through the whole thread and no body seems to know what to do except the last three four pages. What is every one doing? I am writing a complaint on my brothers behalf.

  22. #262
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    Quote Originally Posted by Pinaki S. View Post
    Apart from the news-paper ad, BSNL is claiming (read in news) that consumers have been intimated through the means of SMS. That could be true for some but not for all; for example I haven't received a single such SMS although I regularly get all shorts of messages from BSNL's customer service. Seems like they have a great deal of discrepancy even in this matter! Meanwhile officers of my local exchange and their superiors have told me to wait for the bill to arrive, they believe something would be done but can't be certain! It seems most officials were kept out of the loop on this one and very few in BSNL actually know what's happening!
    I too had hoped that BSNL would be considering our grievances and something would be done before the bills are dispatched but no, I have read here and at other places on the web that subscribers all around India have started receiving bills with no waiver. They have been charged for Night usage starting 1st of July, so be prepared. I don't think that either you or I would be treated any different.The time for sitting idly waiting for a miracle has passed. Its time for a decision. I haven't received my bill yet but I'm expecting a moderately heavy amount too.

  23. #263
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    Quote Originally Posted by Transformer View Post
    My brother got a bill of Rs9500. I dont use BSNL but he studies away from home so has a bsnl dsl connection. Airtel writes on the bill how much credit limit we have but I dont see anything on BSNL bill. Is there no limit to what they can charge?

    I read through the whole thread and no body seems to know what to do except the last three four pages. What is every one doing? I am writing a complaint on my brothers behalf.
    This is what I have decided. I will simultaneously submit a formal written complaint both at the Local Exchange and at the Complaint Booking centre of District Telecom circle and take receipts. Another copy of the above complaint, I will submit on the pgportal and as some of the members here have advised, I will keep submitting on the portal every couple of days unless the AGM calls me back. Then I'm going to wait for a maximum of 10-12 days allowing them to come to a decision regarding my complaint. If I don't hear back from them in that period, I will move to the consumer court with all the receipts of the complaints.

  24. #264
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    Quote Originally Posted by Thiagu View Post
    I received my E-bill in email and was shocked seeing the cahrges.
    Anyway, my End of Story for this would be to only " Disconnect my broadband & most probably even landline ".
    Friends, its BSNL , a Govt body which has jumped into such ugly behavior with customers.
    They can be taught a lesson only by Mass Disconnection & let it run in loss & destroy itself.
    Again i would remind of the INDIAN POSTAL SERVICE here, and the way they ended their existence themselves.
    Similar would and should happen to BSNL. I would love to see something like that.

    Only thing i wanted to know from Members here is,
    I am from Chennai ( Chrompet area ).....who is an better alternate ISP for broadband connection ?
    Like Tikona or ACT or anything else..........Someone who is loyal to customers to an extent and provide proper service....
    Kinsly share your views....
    I am glad to say Good bye to BSNL....
    HI
    I am also from Chromepet Area and have received Rs.442.81/- Rs extra in My bill for the night usage charges. Also As I changed to UL 999 plan in between last month I got some prorata rates and one time charges of Rs.499/- in Bill. Total Bill Amt is 3027/-

    I am planning to Write a Letter TO BSNL stating the no intimation and ask them to revert the charges of 442 + stax 12.36%

    What is your Bill amt?
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    Dear Friends
    HEre is my Bill Summary. I changed from Night UL Plan to UL 999 Plan and earlier also I remember I had launched complaint online in Selfcare Portal wherein the excess amount was reversed. So this time also I will complain in Selfcare or to AO TR about the excess charge for Night Time.

    MOnthly Chrg = 709
    Usage chrg = 1868
    ONe time chrg = 499 (Plan Deposit - WTF already I have paid plan deposit while taking connection at first)
    Disc = -327
    Stax = 278
    Tot = 3027

    USage chrg Breakup:
    Call Chrgs : 715.60 with disc of 164 ==== 551.60
    MOnthy Chrg Prorata 01/07 to 18/07 ==== 290 (BB COMBO )
    18/07 to 31/07 ===== 419 (ULD 999)

    TOTAL ==== 709.26

    BB Usage
    Daytime : 606.07 less disc 59.88 === 546.19
    NIght : 546.65 less disc 103.84 ==== =442.81


    So In my case I was wise enough to change the plan at earliest and did not download much during night times. Still have to lodge complaint and get the Night UL charges reversed.

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    Quote Originally Posted by rsk11584 View Post
    ONe time chrg = 499 (Plan Deposit - WTF already I have paid plan deposit while taking connection at first)

    This is precisely what i want to know as well.

    If a person is already a subscriber of BSNL, and goes for a change of Internet plan.. Will these sarkaari dumbos keep charging the users for the so called 'One time XYZ charge' ?

  27. #267
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    One time charge is BSNL advance security deposit for the plan. I guess you were on 500 plan so they took extra (999 - 500) = Rs 499.

    I guess this move by bsnl to move away from night unlimited is to discourage people from torrents.
    They tried but couldnt block piratebay. Plus other torrent sites exist.
    Now bsnl basically wants you to get more or less be stuck on 512kbps speed..

    What else could be reason...how many really uses internet at such hours like 2 am onwards....they must have plenty of bandwidth to spare.

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    What's service id? Is it my billing account number or my selfcare portal user id?portal.jpg

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    @ andy - chk the last page of your bill. 2 service ids should be mentioned. one wrt to your phone (service id will be your telephone number) & the other wrt to your broadband ( service id will be your selfcare portal user id). if your complaint is regarding telephone service use the first userid, if its regarding broadband service use the second id i.e your selfcare userid. hope that helps.
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  30. #270
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    As decided by me earlier, I had completed making complaint-letter to be given to BSNL officers. I had attached 2 pictures here of the same. If any one of you want to give it too then you may find it useful.
    Now my plan is to give this letter to BSNL tomorrow i.e. on 11/08/2014 and then tomorrow itself I will post my complaint on pgportal too. After that I will wait for 10 days, if i don't get to hear anything from BSNL regarding my issue or mass-withdrawl of these charges (from everyone's bills) then on the 11th day I am going to Consumer Forum.

    If BSNL want me to go legal then be it. I need to take out a long-time held frustration on BSNL. This time, I am not going to step back, even if I need to go upto SC then also I am ready!!





    And by the way, the enthusiasm and all the chatter which was present in this thread just 4 days back have died now. Evryone here has proved that we Indians can only blabber and chatter uselessly. When its the time to get united then each one of us have different excuses. Am I right or am I right?
    Last edited by coolvaibh2009; 11th August 2014 at 02:27 AM.
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  31. #271
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    Quote Originally Posted by bsnl View Post
    One time charge is BSNL advance security deposit for the plan. I guess you were on 500 plan so they took extra (999 - 500) = Rs 499.
    Then it should have been mentioned as Advance/minimum hire payment, and bill should be adjusted in the next cycle.


    I guess this move by bsnl to move away from night unlimited is to discourage people from torrents.
    They tried but couldnt block piratebay. Plus other torrent sites exist.
    Now bsnl basically wants you to get more or less be stuck on 512kbps speed..

    What else could be reason...how many really uses internet at such hours like 2 am onwards....they must have plenty of bandwidth to spare.
    Nobody gives two hoots about piracy, ESP the ISP in India.

    This move seems to be for increase in revenues, as people will shift to other plans. What BSNL unfortunately has done is, hasnt provided enough VFM plans and people who were binging on data during the night will quietly either movie to other ISP, or will downgrade the service than be upgrading.
    BSNL's 4Mbps plans are not successful (confirmed by few users and by the BSNL technician himself )

    Somewhere people even mentioned about steps being taken to ensure BSNL is privatized.

    Going into the BSNL office is a pretty pathetic experience. Broken stairs, stupid designs where Toilets greet you bang in front of the staircases.. not to mention the stench emanating from the toilets as well (the idiotic architect could have atleast moved them to the end of the corridor in the blueprint)
    Nobody really picks up the phone ringing right in front of them, even to say the person is not at the seat/absent, not a paper in the office to write an impromptu application, no photocopy machine.
    Biggest of em all, the oafs there do not know about the plan themselves. Had i not known about the 1445 plan, i would have taken the word of the fellow who blatantly said "Aisa koi plan nahi hai"

    Felt like knocking his teeth out.. Such ignorance, combined with careless attitude while sitting in the office and misguiding customers!

  32. #272
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    Question BSNL new policy broadband restrictions affects Indias IT world developments

    The recent restrictions of BSNL about broadband usage, may affect over all progress of computer related industry in India.The digital divide they created by the way of restricted broadband is very much concerned.This user forum must act very quickly to resolve those issues.The backbone of computer industry is network.The claim they have high caliber optical network installed. In this case why there is bottle neck of Data handing ? This has to bring national awareness to reduce rate and restriction to educate India for computer knowledge.India must progressive even modern data easy streamlines.The admin of this forum must maximum initiative to counter act recent policy of BSNL Broadband restriction must clarify by way of RTI act and service act in terms of freedom of information and related customer service.The optical infrastructure already covered most part of India. The bottle necks of data never affected.The optical fiber can handle billion, billion terabits of data. Then why they have made data restriction must bring for debate.

  33. #273
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    I had given my complaint-letter in my local BSNL exchange and as suggested by a user here, I had also given the photo-copy of my complaint-letter's received copy to a National News Paper called Dainik Bhaskar as well as to a local newspaper too.

    I got to talk to SDE of my local exchange today. He was not even aware of any such Plan-Change or billing of free downloads. But he asked me to go ahead submitting the complaint and also assured that BSNL would surely look into the matter and would surely withdraw the charges as well as BSNL would have to generate new bills after reduction of these charges.

    Now, let's see what happens. Admin, please make your presence here and suggest or guide us in this.

    I also request all the members, who have been wrongly billed, to go and submit their complaints as well as get it printed in National News Papers.

    Thank You all.
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    I went and talked to the Senior Accounts Officer and he suggested that I and other customers must submit our complaint in writing explaining our grievances. The complaints would be definitely looked into by higher authorities and if found reasonable, the charges might be excluded. It is absolutely important that customers submit their complaints and not wait for BSNL to come to its senses. They won't consider excluding night charges for all customers under the ex-BBG FN 500 plan but only those who submit their complaint. It is also possible that they won't consider your complaint at all and you'd be asked to pay the amount as it appears on your bill. In such case one would have no other choice but to move to consumer court.
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  35. #275
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    Quote Originally Posted by lokendra_111 View Post
    Thanks a lot admin.

    Will file the complaint to bsnl tomorrow with the copy of my current bill and previous bill.

    will update the status here after that.

    I talked to all the officers today, and they showed me my previous month's ebill with the message of increased rates on night download.

    Then i told them i didn't notice that small message, can they do something?

    They told me to change my current plan to some unlimited plan, pay my complete bill and write an application. when i asked them when will i get reply to the application, they said there is no defined timeline for that. Then I told them my current plan as also unlimited for last 5 year, whats the guarantee that BSNL won't change the current unlimited plan in future like they did now. and what if i get huge bill again because of that. There was 4 peoples i was talking with and they all got silenced.

    I had a trust with bsnl and its broken.

    I have submitted my complete amount of 16320 and surrendered my connection.

    Thanks everyone for your help.

  36. #276
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    Rs16320 ? You should not have paid the bill. At least claim it back by writing a complaint.

  37. #277
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    This looks like an attempt to improve the balance sheet of BSNL operations before they bring an IPO in the market. This has been under process for some time now.

  38. #278
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    Quote Originally Posted by Admin View Post
    Rs16320 ? You should not have paid the bill. At least claim it back by writing a complaint.
    Dear Admin,

    Can you help me where I can complaint about it and how to do it?

    I am the only one in my family currently working and I can't take leaves very often. Is there any way to do it online?
    Thanks

  39. #279
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    Quote Originally Posted by lokendra_111 View Post
    I talked to all the officers today, and they showed me my previous month's e-bill with the message of increased rates on night download.

    Then i told them i didn't notice that small message, can they do something?

    They told me to change my current plan to some unlimited plan, pay my complete bill and write an application. when i asked them when will i get reply to the application, they said there is no defined timeline for that. Then I told them my current plan as also unlimited for last 5 year, whats the guarantee that BSNL won't change the current unlimited plan in future like they did now. and what if i get huge bill again because of that. There was 4 peoples i was talking with and they all got silenced.

    I had a trust with BSNL and its broken.

    I have submitted my complete amount of 16320 and surrendered my connection.

    Thanks everyone for your help.

    As stated by you, they have showed you the last month's e-bill and the notice printed on it, so tell me about that notice.

    1. Was that notice about upgrading of only call-rates and pulse-rates or was there anything about Night Unlimited Downloads mentioned in it? Better copy and paste that complete notice from your June2014 e-bill here in this thread.

    2. Why couldn't you tally the above-said notice with the bill you had received at your address?

    3. And, what if they do not return or adjust your money while returning your security-deposit?(as you have surrendered your connection) What you are going to do if they refuse to you for it?

    4. Payment in full from your side proves here that you are accepting your negligence of not noticing the information provided by them in the earlier bill (I highly doubt that there would be any) and hence they now reserve full-rights not to return you the money stating that you have paid for what you have used even after being aware of the notice on the previous bill.

    5. What was the hurry of paying your bill today itself? I am sure you must be having the last-date of payment anywhere between 20th of August to 29th August.

    6. Now you are here complaining about your own deed and asking suggestions for getting your money back!!

    Anyone who's checking this thread keenly is aware that in its last 4-5 pages people have suggested or discussed about various ways to reach out to BSNL higher authorities and making them realize that they have wrongly billed the consumers. Still you go ahead of all and pay the bill. Now BSNL have strong example of you and other people like you (I know definitely there are) that they have informed about plan-changes and now they will ask everyone to pay up the amount!!(I know that there are many BSNL employees who are eying this thread too)

    As stated by me in one of my earlier posts that they haven't mentioned anything regarding the upgrade/downgrade of free night unlimited in June 2014 bill, there only was an intimation about updating of call-rates and pulse-rates. So as far as my problem goes I have the point against BSNL. (of course I would say "my problem" as no one here wish to co-operate here against BSN)L. They can pay huge amounts but can't wait a bit to gather and communicate with each other about the course of action).

    And Admin, this is what I had mentioned in a post earlier, Indian people have lost that particular 'Gene' in their DNA which compell humans to retort against the un-justise imposed on them. All that an Indian can do is blabber, chat, talk non-sense and chatter about anything possible and impossible under the Sun but can never act out in any absolute proper way!!

    Member above has paid the bill and now seeking advise from the other members here to get his money back. Couldn't he wait and post what BSNL officers told him to do? Now what's the use of bothering other members here with what he did?

    This is the last time I am asking other members for forming a group and reaching out to BSNL informing them about the wrong-billing. If any one of you think I am doing a correct thing then PM me or else I am ready to "Ekla Chaalo Re......". Baba Tagore was very well aware of the slavery present in the forthcoming generations!!!!
    !!!Daddy Yankee rocks!!!! "El Cartel - Tequila"

  40. #280
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    @coolvaibh2009 Please translate your complaint-letter to English

    For the last 1 year BSNL stopped printed bill!

  41. #281
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    Quote Originally Posted by icar View Post
    @coolvaibh2009 Please translate your complaint-letter to English
    My dear friend there's nothing special in my complaint letter. I had only said that----

    "Sir my phone number is ----- and since a long time Plan 630 was working on my number. But in the month of July 2014 BSNL has upgraded and changed my plan to CNT 630 without informing me in any possible way i.e. phone-call or SMS or E-Mail and hence have charged me for my night downloads. I was not aware of this move by BSNL.

    So I am unable to pay the bill as BSNL haven't informed me in advance and I request you to waive off my charges for night downloads according to Plan 630.

    Hoping for a positive reply"

    I had given this same letter to SDO (phones), SDO (internal), SDE, Accounts Officer, TDM and CGM.

    I haven't said anything about TRAI rules or their mistakes or going to consumer-forum as of yet because SDE have assured me of waivin-off of charges and generating new & fresh bills reducing charged amount, but this doesn't mean that I won't do anything if they don't reduce the bill. But I had reserved all this for my later action.

    Let us all know what's your plan of action now.

    Thanks.
    Last edited by coolvaibh2009; 11th August 2014 at 08:02 PM.
    icar likes this.
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  42. #282
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    Quote Originally Posted by icar View Post
    @coolvaibh2009 Please translate your complaint-letter to English

    For the last 1 year BSNL stopped printed bill!
    Here in my state and circle BSNL gives the printed bill but they encourage us to opt for bill 'Through E-Mail only". So I had opted for it almost 6 months back.

    And what a non-sense!! BSNL is so bankrupt that it can't even bear the expenses of printing bills in your circle? I know it's a good move to save paper. But stopping completely to print bill is an utter non-sense. What about the people who don't have broadband connection at all and have only land line connection??

    I think BSNL has prepared for doing this wrong-billing since a long time. Its evident that very few people would read each and everything printed on a bill, specially anything printed in miniscule alphabets (let alone on the soft-copy of a bill)

    OMG, this is just freakingly annoying thing by a Government owned company.

    May God have mercy on poor Indians!!!!
    Last edited by coolvaibh2009; 11th August 2014 at 08:08 PM.
    !!!Daddy Yankee rocks!!!! "El Cartel - Tequila"

  43. #283
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    The users of BSNL must act collectively to bring broadband night usage issue. Because computer usage must be national prestige issue like a growing nation of India.No digital divide by BSNL authority. The optical cable of fiber installed by national wealth. The purpose is to improve data management among all nationals

  44. #284
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    Quote Originally Posted by matthachireth View Post
    The optical cable of fiber installed by national wealth. The purpose is to improve data management among all nationals
    If this were Indian Government's concern for Nation then there wouldn't be any problem at all!!!!
    !!!Daddy Yankee rocks!!!! "El Cartel - Tequila"

  45. #285
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    As stated by me in above posts, my complaint-letter news has been printed in a National newspaper today. They have completely described the problem in short within the news. Now I will keep this newspaper as a proof for later actions. Will post the picture here of that news.

    Members, what you people are doing? Have you people gave your complaints regarding this excess billing?
    !!!Daddy Yankee rocks!!!! "El Cartel - Tequila"

  46. #286
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    Quote Originally Posted by coolvaibh2009 View Post
    As stated by me in above posts, my complaint-letter news has been printed in a National newspaper today. They have completely described the problem in short within the news. Now I will keep this newspaper as a proof for later actions. Will post the picture here of that news.

    Members, what you people are doing? Have you people gave your complaints regarding this excess billing?

    Post the link to the news please.

  47. #287
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    This seems to be a national issue. We must get in touch with ministries and other progressive computer oriented group to minimize digital divide for progressive India. Find out all sources to establish night usage like previous or more flexible way of approach.Sending massive support from this forum and collective input from members enhance
    for a quick solutions.

  48. #288
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    Quote Originally Posted by andy View Post
    Post the link to the news please.
    This news paper is in Hindi language as I am from a Hindi state. Apart from this the news contains my dad's name because the landline connection is on his name and my dad is a State Government employee too. So I would post a scan of that newspaper-page after blacking out the personal details.
    !!!Daddy Yankee rocks!!!! "El Cartel - Tequila"

  49. #289
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    Here I would like to request Moderators and Admin to please prepare a mass-complaint letter so that we all members could sign it digitally and send it through pgportal. Or shall I draft such a mass complaint-letter myself?
    !!!Daddy Yankee rocks!!!! "El Cartel - Tequila"

  50. #290
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    Quote Originally Posted by coolvaibh2009 View Post
    As stated by you, they have showed you the last month's e-bill and the notice printed on it, so tell me about that notice.

    1. Was that notice about upgrading of only call-rates and pulse-rates or was there anything about Night Unlimited Downloads mentioned in it? Better copy and paste that complete notice from your June2014 e-bill here in this thread.

    2. Why couldn't you tally the above-said notice with the bill you had received at your address?

    3. And, what if they do not return or adjust your money while returning your security-deposit?(as you have surrendered your connection) What you are going to do if they refuse to you for it?

    4. Payment in full from your side proves here that you are accepting your negligence of not noticing the information provided by them in the earlier bill (I highly doubt that there would be any) and hence they now reserve full-rights not to return you the money stating that you have paid for what you have used even after being aware of the notice on the previous bill.

    5. What was the hurry of paying your bill today itself? I am sure you must be having the last-date of payment anywhere between 20th of August to 29th August.

    6. Now you are here complaining about your own deed and asking suggestions for getting your money back!!

    Anyone who's checking this thread keenly is aware that in its last 4-5 pages people have suggested or discussed about various ways to reach out to BSNL higher authorities and making them realize that they have wrongly billed the consumers. Still you go ahead of all and pay the bill. Now BSNL have strong example of you and other people like you (I know definitely there are) that they have informed about plan-changes and now they will ask everyone to pay up the amount!!(I know that there are many BSNL employees who are eying this thread too)

    As stated by me in one of my earlier posts that they haven't mentioned anything regarding the upgrade/downgrade of free night unlimited in June 2014 bill, there only was an intimation about updating of call-rates and pulse-rates. So as far as my problem goes I have the point against BSNL. (of course I would say "my problem" as no one here wish to co-operate here against BSN)L. They can pay huge amounts but can't wait a bit to gather and communicate with each other about the course of action).

    And Admin, this is what I had mentioned in a post earlier, Indian people have lost that particular 'Gene' in their DNA which compell humans to retort against the un-justise imposed on them. All that an Indian can do is blabber, chat, talk non-sense and chatter about anything possible and impossible under the Sun but can never act out in any absolute proper way!!

    Member above has paid the bill and now seeking advise from the other members here to get his money back. Couldn't he wait and post what BSNL officers told him to do? Now what's the use of bothering other members here with what he did?

    This is the last time I am asking other members for forming a group and reaching out to BSNL informing them about the wrong-billing. If any one of you think I am doing a correct thing then PM me or else I am ready to "Ekla Chaalo Re......". Baba Tagore was very well aware of the slavery present in the forthcoming generations!!!!

    coolvaibh2009 as requested by you, I have copied and pasted the message came in previous month bill below:

    "Dear Customer-broadband usage charges has
    been increased to Re 0.15/MB during night
    under FN Plans wef 01.07.2014.For details
    please visit www.bsnl.co.in"

    2. I have not received any bill, from last 6-7 months i am receiving only e-bill on my mail. and i missed that message, because when you open your bill you notice all the charges not the advertisements. That was my mistake.

    3. I don't know, thats why i am here.

    4. Paying in full does not mean that i accept, I also surrendered my connection with the reason of billing problem, it must be mean something as i was using that connection for last 5 years without failing to pay bill on time.

    5. you are correct, during that period i will not be available , thats why i take leave from office to see through this problem.

    6. Thats what this forum is about, I shared my experience with the bsnl with everyone, and anyone don't help me thats ok.

    Sorry if i offended anyone.

  51. #291
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    Default Government Dacoity

    I m from Samastipur,Bihar.Got aware of this nasty step of BSNL only on the 23rd of July.I was of the impression that it was some kind of a system error when I saw my Accounts at selfcare.Later on curiosity led me to search for some bad news on net and only then after a day or two I stopped using My BBG FN 500.But by thenIt had already crossed more than Nine and a half GB.
    Obviously,as with other users,I,too,never got any information regarding plan change.Lots of guys here r talking about some kind of vague notice in their previous Months Bill but as You guys can see in My attachement,there is no such Notice.This Months(July 2014) Bill too is faulty which has totalled to Rs. 2,258.00 only,just for the simple fact that free data usage of 2.5 GB has been waived according to Night Usage Rates.This Connection is on My Mothers Name who is a C.Clerk in North Bihar Power holding Company.I should also like to know whether My Mother is entitled for 10% deduction on Broadband usage or Not?
    As for Bill Payment,I m in no Mood to pay it,at least not for now.I m going,in a day or two,the coolvaibhav2009 way.And yes I m with you dear coolvaibhav2009.
    Thanks
    Attached Files Attached Files
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  52. #292
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    The newspaper connect is a good step really.
    Not only will this make the grievances heard, the issue will resonate with other ISP users as well. If anything, such steps becomes the norm, maybe other ISP will become aware that such a step can be taken against them as well AND the pathetic broadband scene will be highlighted as well.

    Forums is fine, but when article will come up in national dailies, the hackles of the providers are bound to be raised. And any step to embarrass the ultra greedy ISP is something which is long overdue.

  53. #293
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    Default Mass Public appeal required to Govt Body through this forum.Right way of doing things

    Quote Originally Posted by sujit kumar View Post
    I m from Samastipur,Bihar.Got aware of this nasty step of BSNL only on the 23rd of July.I was of the impression that it was some kind of a system error when I saw my Accounts at selfcare.Later on curiosity led me to search for some bad news on net and only then after a day or two I stopped using My BBG FN 500.But by thenIt had already crossed more than Nine and a half GB.
    Obviously,as with other users,I,too,never got any information regarding plan change.Lots of guys here r talking about some kind of vague notice in their previous Months Bill but as You guys can see in My attachement,there is no such Notice.This Months(July 2014) Bill too is faulty which has totalled to Rs. 2,258.00 only,just for the simple fact that free data usage of 2.5 GB has been waived according to Night Usage Rates.This Connection is on My Mothers Name who is a C.Clerk in North Bihar Power holding Company.I should also like to know whether My Mother is entitled for 10% deduction on Broadband usage or Not?
    As for Bill Payment,I m in no Mood to pay it,at least not for now.I m going,in a day or two,the coolvaibhav2009 way.And yes I m with you dear coolvaibhav2009.
    Thanks
    Dear friend,
    It is very unfortunate the BSNL and its service made standstill of IT related growth to national India.The backbone of computers is national treasure of optical network, which was come under telecom infrastructures of a nation.New growing IT world very much concern about recent abolition/data restriction by BSNL affects over progress of national growth, such as e-commerce, small office administrations, and children education projects assignment.The growth of computer knowledge and data management is an essential tool for developing India. The hurdles made by BSNL badly damages
    overall progress.Please just draft and make massive sign, addressed to major MPS, MINISTERS, PUBLIC INTERESTED GROUPS, Lawer Prashant Bhushan, Etc. Hope the admin can quickly act to get established night unlimited service 2 to 8 AM service.

  54. #294
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    Btw, take a look at this page: http://bsnl.co.in/opencms/bsnl/BSNL/..._01022011.html

    The BB FN 500 is still enlisted, and the night unlimited download is still showing YES.
    Take a printout with date proof somehow.. Some newspaper held up against the screen etc and keep it as proof.



    I suggest people putting in their letters to the newspaper to mention about how BSNL/MTNL's pathetic speeds and how India still defines 512kbps as 'broadband' when world is moving ahead of 10Mbps, all this equates to inequality on a global scene and hampers the broadband growth in India.
    With sites using more high definition images, HD videos, Skype calls and streaming services like HULU/NETFLIX being the norm, the reluctance of Indian govt to upgrade the speeds ON EXISTING PLANS (ie without increasing the tariff, since that is how it should be. No increment in fee but simply speeds) is basically making India look utterly backward.

    Such a scathing remark should make more people sit up. If not in the govt, more citizens should be made aware of the scene.
    Mention about how the bandwidth is there but being wasted by not being released for customers, just how ministers sit on funds and do not use it for development.

  55. #295
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    sujit kumar Pl Masked your BSNL ID & Address
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  56. #296
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    Quote Originally Posted by Spacescreamer View Post
    Btw, take a look at this page: http://bsnl.co.in/opencms/bsnl/BSNL/..._01022011.html

    The BB FN 500 is still enlisted, and the night unlimited download is still showing YES.
    Take a printout with date proof somehow.. Some newspaper held up against the screen etc and keep it as proof.



    I suggest people putting in their letters to the newspaper to mention about how BSNL/MTNL's pathetic speeds and how India still defines 512kbps as 'broadband' when world is moving ahead of 10Mbps, all this equates to inequality on a global scene and hampers the broadband growth in India.
    With sites using more high definition images, HD videos, Skype calls and streaming services like HULU/NETFLIX being the norm, the reluctance of Indian govt to upgrade the speeds ON EXISTING PLANS (ie without increasing the tariff, since that is how it should be. No increment in fee but simply speeds) is basically making India look utterly backward.

    Such a scathing remark should make more people sit up. If not in the govt, more citizens should be made aware of the scene.
    Mention about how the bandwidth is there but being wasted by not being released for customers, just how ministers sit on funds and do not use it for development.
    At present the main issue is restore 2 AM to 8pm bradband,which was unlimited before.This issue must priority through this forum and required digital signage to submitt to IT/Telecom/Loak sabha MP, RTI/Service Act to top lawer of Mr. Prashant, AAP wings, who ever interested to save computer age growth in India.

  57. #297
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    Nobody will restore the plans, that is a surety. The main issue is to get bill correction done.

    Secondly, what is more important:

    Bits and pieces of plans where you get selected time slots to browse/stream/download
    OR
    Overall better speeds? Somewhere where we can see matching steps with the global trend?
    You seriously are trying to say doing away with the rusted old plans is NOT better than some slot based plans?

    India has been the IT hub of the world, and if such a pitch is exploited by the newspaper as the base/background.. And then demand for better speeds is forwarded, even the uninitiated internet users will be educated how the govt has been utterly poor and lazy on this front.

    More so, the point will be highlighted that there is no shortage of bandwidth + the basic infrastructure is already in place.

  58. #298
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    This is what one of the BSNL-Sufferers said on TelecomTalk, read carefully-

    "My uncle is in MTNL.
    he said to me ye bsnl ka plan hai ye log aur ek dhamaka karne wale hai.
    aur phir aur customer kam ho jayenge. phir employees nikal diye jayenge.
    phir Reliaance isko capture kar lega.
    ye sab govt + reliaance +bsnl ka plan h.
    MTNL ka bhi yahi haal h."


    So, this is a well-planned conspiracy by all 3 major players behind this game. I don't care if BSNL gets sold-out!!!!! My only concern is the rubbish and non-sense bill which everyone of us has received.

    Last date of payment for the bill of July 2014, in my circle, is 27th of August, I am going to BSNL today (26th of August) to have a talk with SDE and then would call AOTR on phone. My PGportal complaint has not been answered yet even when its showing that my complaint has already been forwarded to CGM Bhopal!!!!!
    !!!Daddy Yankee rocks!!!! "El Cartel - Tequila"

  59. #299
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    In my circle (M.P.) I haven’t got any notice from BSNL either by phone-call or SMS or E-Mail, or news-paper notice, not even through June 2014 bill regarding withdrawal of Free Night Unlimited. I came to know about this move through this discussion here on this page on 7th of July 2014. Till that time I had already downloaded 18 Gigs of data and hence I had received a bill Rs.4287 for July 2014.

    The June 2014 bill had a small notice regarding only the modifications made to local call-rates, nothing about broadband or Free Night Unlimited at all. No one till date has even bothered to contact me even after submitting hand written as well as digital complaints to almost all the officers (including PGportal, TRAI and TDSAT too). Today is 26th of July and the due date for my bill-payment is 27th of July.

    I am going to meet SDE and AOTR today and have a talk about the same. Will keep you all posted if anything fruitful comes out of it (which I strongly doubt to be in negative)!!!!!!
    !!!Daddy Yankee rocks!!!! "El Cartel - Tequila"

  60. #300
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    Today visited SDE at my local exchange. He had a word with AOTR and informed me that this particular case has been handed over to the Commercial Cases section of BSNL as AOTR said that these disputes don’t come under his power. I called up AOTR and he replied the same. Then called an officer at Commercial Section, he said that he came to know about this step by BSNL today after my SDE talked to him.

    The outcome is just that that no-one is ready to accept the responsibility at BSNL for this stupidity. SDE and the officer at Commercial Section told me to pay the bill (as the last date for payment of bill is 27th of July i.e. tomorrow) and ‘if’ BSNL decides to waive-off the charges for July Night usage then this amount (Rs.4287) would be paid back in the form of rebate in consecutive bills!!!!!!

    I am surely not going to pay the bill in any condition. Let them do whatever they feel is correct. I am going to lodge a complaint in Consumer Court on 28th of this month anyhow.so that BSNL couldn’t stop the outgoing calls and Broadband for my landline connection based on non-payment of bill!!!!
    !!!Daddy Yankee rocks!!!! "El Cartel - Tequila"

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