Cannot change my plan to new BBG Speed Combo ULD 2295/ BBG Combo ULD 2091 !

So I went to my local exchange in my city Dehradun and filled up & submitted the form to change my existing BBG Combo ULD 1495 plan to the new BBG Speed Combo ULD 2295 plan ! The BSNL person checked that plan in the computer, it was available, but when she tried to change it, error message popped up "Remove landline connection first".

She tried it again & again but same error message kept on popping up. Then I tried to subscribe to BBG Combo ULD 2091 instead but same error.
I talked to senior BSNL people, & when they tried to change the plan from their own computer, same thing happened. They don't know how to rectify it and say that they will forward the case to Chandigarh where they got some database or whatever !

Now I'm really feeling annoyed ! No idea when these people will forward it to Chandigarh, and when Chandigarh guys will look into the problem !
So what could be causing this error ? Any of you guys have any idea ? (some former BSNL employees maybe ?)

It is just some misconfiguration in their system. For example if there is a difference in the number of calls you get free per month the system might be taking it as you have a seperate land line plan so that needs to be removed first or something on those lines. It is best to leave this to BSNL employees

I hope they sort this out for you asap.

Originally Posted by Admin

It is just some misconfiguration in their system. For example if there is a difference in the number of calls you get free per month the system might be taking it as you have a seperate land line plan so that needs to be removed first or something on those lines. It is best to leave this to BSNL employees

I hope they sort this out for you asap.

Thanks for the info admin ! Just want them to resolve the problem quickly !

Bhagwaan ke ghar der hain andheer nahi

It would help get things done quicker if you follow up once every 3-4 days. Unfortunately thats how things work with every sarkari babu.

Lol ! Yeah, I will be keeping in touch with them about the case's progress.

Please write to the General Manager of BSNL, Chandigarh with all the details.
If left to BSNL, Dehradun, I don't think they will be interested in finding a solution !