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Conflicting FUP limit and top up messages

  1. #1
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    Angry Conflicting FUP limit and top up messages

    Hello all,

    Today my browser got redirected to a page which says that I have exhausted my FUP but as a special customer I can continue to browse in the pre FUP limit for this month free of cost and to click on a button below for the same. When I did so, the next screen showed that I will be charged for the same in the next billing cycle !!!

    Whats worse is that, I have FUP till 15gb, but when I checked their self care site for usage, total volume(download+upload)MB=14491 MB, which is not even 15gb. So basically they are cutting my speed before even I reach my FUP and they are going to charge me in their next cycle for what they promised as free initially!!!
    Anyone else faced the same issue/message?

  2. #2
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    Thats a shame. This kind of behaviour is least expected from a state run company. I am now under the impression that government wants to increase revenue so they can get a better price when they do float IPO for BSNL.

    My advise to you would be to get a plan that is unlimited even if the speed is a bit slower. Internet was never meant to have boundaries/limits. If I had a choice between a 100mbps connection with a 20GB limit and a 2mbps unlimited connection, I would choose the 2mbps unlimited connection for the simple reason that for most things we do on the internet a 1mbps connection is more than enough. Watching videos is what requires a higher bandwidth.

  3. #3
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    Quote Originally Posted by Admin View Post
    Thats a shame. This kind of behaviour is least expected from a state run company. I am now under the impression that government wants to increase revenue so they can get a better price when they do float IPO for BSNL.

    My advise to you would be to get a plan that is unlimited even if the speed is a bit slower. Internet was never meant to have boundaries/limits. If I had a choice between a 100mbps connection with a 20GB limit and a 2mbps unlimited connection, I would choose the 2mbps unlimited connection for the simple reason that for most things we do on the internet a 1mbps connection is more than enough. Watching videos is what requires a higher bandwidth.
    Thanks for the reply. I am currently on the 649 cs 49 plan, 2mb till 15gb and 1 mb after that. I would gladly even take the uld 1091 plan which is 8mbs if they were sincere. What I mean is that, when they promise to give 2mbs, I was under the impression that it will be a constant 2mbs till the FUP. But no, it is not a constant 2mbsp, it is variable 2mbps speed. The telephone exchange employee confirmed the same to me. i.e. Speed can vary from lowest possible point to a max of 1.8 to 2mbps and is not a constant. So even if I take 100mbps speed from them, I know that the speed is not constant and I am not getting my moneys worth. They are digging their own grave and very fast too.

    - - - Updated - - -

    Also there is another gimmick started by them. I got an email which says that as I am a loyal customer , I have been awarded a Rs.2500 gift coupon to be redeemed at dressedtokill.in and only shipping charges need to paid. When I went there, I was able to find cloth materials, watch, shoes, ties and 2 or 3 suits I think. The shipping charges came up to 300 or 400, I never ordered. For what I know, probably what I selected with the coupons itself could be worth 400 rs only.

  4. #4
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    To be very honest with you, on ADSL there will always be some fluctuations and getting 80% of the promised speed is considered acceptable worldwide when you are on adsl. Cable on the other hand like FTTH will give you excellent speeds without any fluctuations.

    I use Excitel 100mbps and it costs me about Rs1100 per month and there is no FUP. I get about 85-90mbps most of the time. Have a look around and see if you have any such cable operators available in your area. If you are in Delhi then go for Excitel or even Nextra.

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