India Broadband

designdefect

dear friend,

BSNL are very rigid with their plans. for instance i had opted for home500 plan and just after 2 days wanted to change it to UL900+ they told me to wait for a month as it would complete the billing cycle. It may not be customer friendly but it is their rules. please note that the speed in other plans is greater than unlimited plan. Having accepted a particular plan you can not ask to be billed according to a different plan.

Secondly when you took their service you have impliedly accepted their terms and conditions. You were aware that your plan had usage restrictions and you should have been careful. You should have checked your usage everyday. And it just is not possible to run that kind of usage by just browsing websites. You certainly have downloaded large chunks of data.

Thirdly BSNL broadband is part of BSNL telephone. Hence if U don't pay your broadband bill, they have a right to disconnect all of your BSNL phones. And recover the amount, they will.

Next do an introspection and checkout whether you have really downloaded that kind of data or whether someone else have stolen your bandwidth? (can happen with wireless modems just last month papers in Bangalore carried a story of a software engineer who received an exorbitant bill due to bandwidth theft). Or did your friends or family who visit your home made use of the net?

Finally there is no solution. if you suspect that you were over billed Approach the telephone adalat. But your application will be entertained only after you make full payment of the disputed bill. Further if there is a bandwidth theft at your end it is your responsibility. Your situation is akin to one who has used his new mobile phone connection without realising the usage charges. so best thing to do is to pay up and restrict your net usage.