Thread: BSNL Not working in the Nights...

Hay All

I am a newbie here....I had recenty got BSNL Broadband and this dam thing really sucks. its not working after 6:00 PM and Its only working after 8:00 AM. I have checked the service status in http://192.168.1.1 and its showing PPD Down / ADSL Link down in that time. the DSL and the Internel link also same when it was working.( DSL - Stable and Internet - Blinking). Can any one tell me why this dam is doing like this. I am in Bangalore.

Ravi

by the way my modem is WA3002-G4................

Where are you located? I am using BSNL BB daily from 6 PM (after I leave office) till 11 PM without issues.

I m in Bangalore - ULSOOR area.....

which type of service are u using? whether in bridge mode or PPPoE mode.

The best would to get a technical representative of BSNL and he would fix your problem without any problem.

i am from bangalore too ,rajajinagar area...i didnt have any problems other then the first 2 days of getting the connection.. the speed has been top class...the problem is probably only in your area or sumthing wrong with your connection....

dude insted of putting all time here.....go to ur local office & ask them........they are obliged to provide u somethig for which ur paying bucks........i advice u to give the written application.

boys

why do we need to go in person ? do you know - no one is anwering in the toll free number...other providers like airtel, tata are doing a great job in customer service...but only bsnl doing like this...

I guess the problem is on your end only, you should register a complaint in someway you can, try online route if possible, they should rectifty it to finish that pending task some day, at least you will get a solution in days! or else the best way to go is to switch to airtel or other pvt isp.

Originally Posted by zyravi

boys

why do we need to go in person ? do you know - no one is anwering in the toll free number...other providers like airtel, tata are doing a great job in customer service...but only bsnl doing like this...

Whts personal in that u think.....its ur Right.....i hate this kind of attitude of the indian consumesr....we ppl always keep justifying that we are misarable...WTF.....can't we have our basic rights even......& if they are not answering u.....u just make them speak....just go to the DGM & ask him hes gonna help u r not.....lauch a complain on the TRAI web site...& do metion to BSNL local office that ur going form TRAI & consumer court.....just warn them(just giving warning is not harmful).....they have to serve u....what if u have problem at ur end......they have to clear all things......

& about talking the HELP LINE....i think they even don't know tha basic things......in 2006 i used to talk on Nationel helpline with the guy (Named prashant)...i think that was the only guy on the help desk all the time.....is still u r getting him??

My Friend...

even today, the same person is handling the helpline (((

I dont know what to say...

any one please let me know the IP / DSN settings of bangalore Dataone Broadband ?

I am using a G4 Modem.

i guess the DNS remains the same all over 4 BSNL (some1 correct me if m mistaking )

DNS for Dataone :
Primary DNS : 218.248.255.145
Secondary DNS : 61.1.96.71

& in the primary IP u fill 192.168.1.X

subnet mask is 255.255.255.0 default

Default gateway is 192.168.1.1

okey, I have diffent one in my home. i will try this tonight...!!!! thanks a lot for this info...!!!

by the way, will they give u and CD for ADSL Modem when Installing the stuff ? I didnt got any...

and regarding the USER id and Password to check our usage.....can the password / user id changed online ?

Ravi

at the time of the installation they give u :
1. Modem + CD + Manaul (if available in printed form..generally its in cd in .pdf...but CD is must)
2. A Paper which contains every details of ur BB connection i.e. ID & Pass,Phone No., Plan, DNS Settings & some other stuff.

the the person installing, ask ur sign on the carbon copy of the above said paper. (have u given any such) ur sign indicates that everything is fine for consumer.

lastly u can change the password for ur connection on the usage check URL :

http://10.240.240.195

but after changing the pass here u have to feed the same pass in the modem configuration.........if not entered the BB stops working.

HI Zyravi, Did your problem got solved ? I am also facing the same problem.. and giving money to BSNL without using anything