Thread: error 678

i have a new broadband connection.It worked fine for a few days.Now when i try to connect it says error 678.Sometimes it connects for a few minutes the first time i try.Then it disconnects .what is the problem?

Originally Posted by karthikeyan1234

i have a new broadband connection.It worked fine for a few days.Now when i try to connect it says error 678.Sometimes it connects for a few minutes the first time i try.Then it disconnects .what is the problem?

how did u connected ur modem with ph line??

the bsnl guys did the connection using a splitter

can u xplain it clearly.. it should be conencte like this..

>main exchange box to adsl splitter(only one line.. dont connect ur ph line in the main xchange box)
>from spliter adsl line and teleph line... (if u use single ph)

Trouble shooting in Broadband (Dataone)

Problem Error-678
Description This is most common problems. It is due to poor connectivity. Problem can be anywhere between B.RAS - Tier 2 - DSLAM - Modem - PC of the customer.
Remedy Switch off / Switch on Modem (Power Switch at the back of modem ) and wait for 2 minutes. Then retry.
If problem is not solved then Reset Modem [Back pin (in the hole) to be pressed in switched ON condition]
[Note : Link PC in black type Modem or WAN / LAN in white type Modem will go Off and then ON and system may be stable. Then retry.

If problem is still not solved then
a)Check link lamp in Black type Modem or WAN lamp in White Modem. If it is blinking, then it is line problem.
b)Check Modem to splitter connectivity.
i) Jack in & Jack out the cable of / to the modem and to the splitter
ii)Jack in & Jack out the telephone connection of the splitter.
If lamp is still blinking - then it is due to poor line condition / fault.
The case has to be referred to Area Broadband Team for attending the fault.

take a look at this.maybe it will be able to help.

Originally Posted by karthikeyan1234

i have a new broadband connection.It worked fine for a few days.Now when i try to connect it says error 678.Sometimes it connects for a few minutes the first time i try.Then it disconnects .what is the problem?

hai karthikeyan.... I had the same problem wt u had... How did u solved this... reply....

Please type error 678 in the search box above, for old threads on the subject.
You are asking an inactive member ( for more than 18 months )
for a solution!
Error 678 usually means you are entering the wrong UserID/.
PW in the dialer.
2.
Mention your modem model and make.
3.
Copy/Paste following data.
Start RUN type cmd Ok
new window will appear.
type ipconfig /all