India Broadband Forum

xenopusx · 04-20-08, 12:51 PM

het initially my plan was free trial plan
i asked for home 500 c+ but they activate free trial plan
now after fifteen days they change the plan to home 500c
but when i connect
this error comes
error 691 access was denied because user name and or password was invalid in the domain.

i login in bbservice.bsnl.in
its ok
but i cant get my broad band connected
i also can login on bsnl.in mail

My Order Details
Orderid 1083688
Order Type Plan Change
Plan Name Home 500 C
Order Status Provisioned

help me please
i contact bsnl they say it will take two or three days

is it normal
help me please

just4kix · 04-24-08, 09:10 AM

This is normal as the userid/password management is done from Bangalore. I hope your issue is resolved.

04-20-08, 12:51 PM	#1
xenopusx Junior Member Join Date: Apr 2008 Location: JIND Age: 21 Posts: 2 Rep Power: 0	error 691 het initially my plan was free trial plan i asked for home 500 c+ but they activate free trial plan now after fifteen days they change the plan to home 500c but when i connect this error comes error 691 access was denied because user name and or password was invalid in the domain. i login in bbservice.bsnl.in its ok but i cant get my broad band connected i also can login on bsnl.in mail My Order Details Orderid 1083688 Order Type Plan Change Plan Name Home 500 C Order Status Provisioned help me please i contact bsnl they say it will take two or three days is it normal help me please

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04-24-08, 09:10 AM	#2
just4kix Platinum Member Join Date: Dec 2007 Location: Pune Posts: 8,899 Blog Entries: 6 Rep Power: 19	This is normal as the userid/password management is done from Bangalore. I hope your issue is resolved.