India Broadband

HydraHeaded

Hi,

Since the past two days, and especially today, my modem has kept on restarting every few minutes. First, I am not sure if its a modem or a router, of whether they are both the same (I dont know much about these things). It is Huawei Smart AX MT 882.

When I connect the modem, the second light (Link) starts blinking green, then stops blinking and remains green, and then turns orange, and after this, I can use the net.

But what has been happening is that after a few minutes, and sometimes even immediately after connecting, the Link light goes off all of a sudden, then starts blinking green again, turns green, then orange, and I can use the net again. This happens again and again. Now think what happens when you are downloading from Rapidshare, and you have have downloaded 90% of the file, and then the connections breaks.

The Wan settings are:
PVC number: PVC-0
Wan type: PPP
Connection type: PPPoE
VPI/VCI: 0/35
Encap: LLC
Default Route: Enabled

PPP:
username: xxx
password: xxx
Use DNS: enabled
Max Idle Time: Always On

The modem is connected by LAN.
The scheme is the rs. 500 2:00 to 8:00 free download one.

Now what is the problem: is it a problem with the modem, or the telephone line, or some software problem in the computer?

THERE, right now, when I am typing this, the modem has gone dead, and a file from rapidshare has downloaded till 99.5%, the transfer is showing 1 second left, and now its lost. What the hell do I do?

Take a look at this:



Please help!

superprash2003

does this happen only between 2 and 8 am?

HydraHeaded

I use the net mostly during 2 to 8, so I have noticed it during this time only; during the daytime as well, it does happen, the connection does break, but since I don't download anything at that time, I haven't really noticed it. Even then, nothing like what happened today has happened earlier.

Hey, can this be some kind of virus problem?

whitestar_999

first of all go to your modem setting page(usually 192.168.1.1)& in status or something like that tab check these values----SNR(upstream & downstream or remote & local).similarly check LINE ATTN values.if any of your SNR values is below 10 then this can be a problem.also just for testing turn off your antiviruses/firewalls for 15-20 min & then try downloading from rapidshare.

__________________
"They say that if you play a microsoft disc backwards you hear satanic messages, thats nothing: if you play it forwards it installs windows"

HydraHeaded

The values as you asked for, seems to be ok. (SNR Up 30.9 db, SNR Down 25.5 db; Attenuation Up 23.5 db, Attenuation Down 44.0 db). I am including a screenshot of the summary page, where all this info is displayed:




Actually, when the net is working, it works perfectly alright, and downloads run at 230 kpbs, but then all of a sudden the ACT and LAN lights slow down (they don't go out, they just slow down in blinking; earlier, when the download was going on at full 230 kbps, they were blinking furiously), and then finally, they come to a halt, and the LINK light goes off, and after ten seconds or so, it tries to connect again (green blinking, then green stable, then orange stable).

I've already used the option of reseting the modem to company settings, and then entering the username and password again.

As for downloading with the antivirus turned off, I'm not so sure about doing it; just last week, with Bitdefender v 10, Zone Alarm, Spyware Doctor, Spybot, and maybe one or two other small utilities running, Trojan.Vundo got into my computer; in any case, I haven't changed any settings of the antivirus or anything at all from the last time I used the net without any problem.

Hey, thanx for the answers you have given me. I'd appreciate if you could sort of give me a handle on this problem, so that if there is a major problem, not from my side, but from the telephone link side, then I can go and get the BSNL guy, or else I will end up wasting up tomorrow's downloads as well.

HydraHeaded

Is it possible that the fluctutations caused by the AC can trigger a restart in the modem? Although of course, the AC comes out of sleep mode (or whatever it is called) every half hour or so, when the room temperature falls below a certain limit, while my modem is restarting like anything: at times, it starts, then ten or twenty seconds later it goes off, and then again starts. And also, the use of the AC began about two weeks ago, so the problem should have begun then. I just thought that I would mention this; I already have a stabilizer, it is not a UPS, it only controls fluctuations, and the modem has its feed through the stabilizer, and when the modem restarts, the computer doesn't seem to have been affected, I mean, the monitor doesn't blink or anything.

I've heard that a power cut, even with a UPS running, can cause a modem to restart; the SMPS can switch to the UPS immediately, but the modem has time doing it.

gardencityboy

Try upgrading the firmware of the 883 modem

what firmware are you using?

HydraHeaded

I searched for the firmware upgrade, and found that most people had difficulty finding or installing it; anyway, I found it at a place, and I installed it, and the installation went smoothly, and at present, it says:

Current Firmware Version: V200R001C01B021SP03
Firmware Date: Jul 6 2005

But a new thing has happened; I don't know if it is good or bad: earlier, the second light (Link) was dark orange; after the firmware upgrade, the Link light is light orange, the next light Act blinks green, and the next light after this is LAN, which is dark orange, and there is a noticeable difference of colour in the Link and LAN light. Is this normal?

gardencityboy

Yes this is normal. and i suppose the firmware which you have now is the latest one. have not seen any other firmware release after Jul 2005

They had made some changes in the LED to differentiate between full duplex and half duplex and also b/w 100 MB and 1000 MB connection

Don't worry about this

Just check your connection and see if it is stable now?

aruncse30

hey buddy... please check ur teleph line connection.. i also got this type of problem and i have xplained this in almost every thread...

it should be.. main xchange box to ur dsl splitter..(only one line.. no ph lines)from dsl splitter... two lines.. one is for ur modem and another one is for ur ph.

let me know if u r using two phones.