Thread: Dataone new user login/configuration problems

Hai to everyone. Pl.help me solve problem.thanx in advance.
took dataone connection three days back.still not able to sign in.
getting error 691.username and password not valid on this domain.
checked username and password in another computer in exchange.worked fine.also checked router.worked fine.
Same setup i.e, router,username and password not working with my telephone line.

with my half knowledge iam suspecting that router is assigning internal ip address 192.168.1.1 to my pc but not able to get external ip address. how can i see my external ip address.

pl. tell me whats the problem.

iam posting modem details and ipconfig/all details.
DETAILS OF ROUTER:
UTSTARCOM UT300R2U ADSL2+ ROUTER:
Board ID: 96338L-2M-8M
Software Version: 3.08.02.UB.01.14_1357_100807
Bootloader (CFE) Version: 1.0.37-10.1
Firmware Version: UT300R2U.0011.01
Hardware Version: UT300R2U 2.2
Model Name: UT300R2U

ipconfig /all details:

Windows IP Configuration

Host Name . . . . . . . . . . . . : kcb
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : Yes

Ethernet adapter Local Area Connection 6:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139 Family PCI Fast Ethe
rnet NIC
Physical Address. . . . . . . . . : 00-11-95-5F-15-C0
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 192.168.1.2
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220
Lease Obtained. . . . . . . . . . : Monday, April 28, 2008 9:04:12 PM
Lease Expires . . . . . . . . . . : Tuesday, April 29, 2008 9:04:12 PM

go to http://192.168.1.1 and type admin as username and password.. then go to WAN and make sure vpi/vci 0/35 is set to BRIDGED mode and not PPOE mode.. since you are using a dialer and getting an error

if you are getting error 691 then something is wrong with your username/password.contact local exchange & tell them about this.i have seen many users with this error 691 & most of the times it was solved after complaining at local exchange.

thnx guys for replies...

checked my username and password in other dataone computer.found ok.
even router worked there.

how to check whether my computer is logging into dataone network.
iam not finding bsnl gateway address and dynamic ip allocated to my computer.

try by deleting the older connection in windows & start with a new one by using windows connetion wizard for connecting to net.

switch to pppoe mode......it is sucks free....believe me !!try it and get rid of dialers.....in this mode you dont have to dial again and again for connecting to net when the connection breaks ,the router will dial automatically when there is a break in your internet connection....its hassle free

hi guys thanx for all the help u extended.

talked to bsnl engineer..luckily i contacted technical guy.i was able to convince him that problem is on server side. he checked and confirmed it.actually what he was saying is that they are having two different servers for huwaei and UTstarcom routers. my phone is assigned in one server and userid/pwd in another server.got it changed.but it took one day for server update.

thanx one agin for all the support. u guys r doing great work. keep it up.