India Broadband Forum

papauchiya2000

Friends - Please do chip in with your valuable inputs - would appreciate them tremendously

The usual problem :
->I received BSNL's Home250 connection on 20th of April '08
->BSNL sends me a bill for Rs 60,000 for month of April
->Which means that I've downloaded 60GB in 10 days {Normally I would be thrilled that such speeds are possible,but since my bill resembles my telephone number,I'm not}

Now after reading the rather disheartening posts about users' woes w.r.t. BSNL's followup to complaints,I have zilch hope that BSNL will rectify my bill.I feel wronged like hell but frankly looking at the approach of BSNL I am beginning to care less day by day.

So can some kind soul help me by answering any of these questions ? Would really appreciate it a lot !

a)What is BSNL's normal course of action if I refuse to pay the bill and do nothing ? I guess they will disconnect the line first,but after that what ? Will they file a court case ? "Telephone Adalat" ? Police ? Goondas ? What is their normal pattern in handling such cases ?

b)How long do these cases last ? Has anybody had to go through them ? What is BSNL's success rate in such a scenario ? Are there any instances where court cases have dragged on for years in their usual style ?

c)Is there some quickfix way I can get out of this ? Example : a few thousand bucks in the right place ?

d)What is the best course of action I can take to ensure I don't have to pay nor do I have to go to Tihar Jail ?

It is very tempting to fight this out since I'm innocent,but given prior experience with babudom - I just don't want to waste my time with people who are simply unreasonable.

So anybody with any pragmatic/realistic solutions to offer ?

Even if you haven't been the victim of such a case,would appreciate your point-of-view.However if you have been through this then I would be simply be delighted to hear from you.

Thanks for reading this.

player

First of all i would like to mention that i have not gone through these type of
unbelievable cases !!!! but i would like to help you

If you will not pay the bill they will simply cut your line that is normal then if the amount is hefty like in your case they will file a case against you and then police will come to your house to pay some respect!!!........but if you are innocent just prepare yourself with as many documents as available showing that you didn't downloaded this much and my account was hacked by some bas***d + ******
fill the stars with your imagination!!

Hire a good lawyer!!

Your amount may get reduced but not much after having some talk with right person and giving regards to him (you know what i am talking about)!!!

I think admin knows better as i think he has gone through some situation similar to this

__________________
"Sometimes It Is Hard To Keep Your Mouth Shut When Your Ears Are Open"

Download animes from here
Download freewares from here

skap

I am not BSNL user but like to give my words for this

Is there any document that BSNL get signed from users mentioning that "You are liable or responsible for any activity on the account provided by BSNL" or any similar liability?

whitestar_999

BSNL will pursue legal action in case of unpaid bills & ofcourse you are not liable for any account activity if you can prove that your account was hacked.bsnl has the means to know if your accout was hacked so raise this point by meeting with senior BSNL officials.they will check it & also ask them to give some written report/document/printout of the proof that your account was checked for hacking & found to be true/false.bsnl can find out the exact amount of data which flowed through your telephone line in a month so if this amount does not match with the amount in bill & much less then it shows that your account is hacked.

__________________
"They say that if you play a microsoft disc backwards you hear satanic messages, thats nothing: if you play it forwards it installs windows"

just4kix

As with everyone else, I agree with them ...

- you cannot simply refuse to pay the bill. That will be construed as guilt on your part and you will have a civil case slapped on you.
- the proper way of redressal is to approach the regional GM and explain you case and ask them for usage details
- as whitestar said, it is quite possible that your account was hacked; so ask for the details such as usage from your own telephone line
- finally there could be a billing error also.

__________________

player

And also please file a FIR for your problem if you are sure that your account has been hacked

nilaynashikkar

Thats the record bill i have ever seen.....

better check it at CTO of your respective area...There might be some billing errors

shriniketsarkar

Hi,
Well anything can happen at BSNL.
As all others have said u need to get in touch with the higher officials of BSNL cos the one sitting at the help desk is not going to help as he is not equipped with knowledge to furnish ur query.

Anything u do and anything u get to hear from the BSNL employees please make it a point to take it down on a piece of paper and get it signed by that official cos u cant trust an human being.Dont let any conversation go in air.
Well if ur convinced that ur account had been hacked then as said u need to get an FIR in place.That may help u in proving ur point.But i have a feeing that in the BSNL rules there is some point on this that it is whole and sole responsibility of the customer to keep the authentication information secure.If thats the case then probably ur in trouble.But please read their all documentations first cos that will give u the idea what all u have signed to get the connection.
And in ur defence u can claim that the leak of ur authentication information was from the BSNL side.Cos no one knows who hacked it until it is found out.

Well some Dos for all BSNL users:
1.Always keep a check on ur usage.No matter what plan u have.
2.Always keep verifying the usage by having a data usage monitor at ur terminal.Tally it with the usage details provided by BSNL.
3.Make sure that u change the password of ur BSNL account as soon as u get the authentication information from BSNL.

Well lets hope for the best.May The Force Be With U.

papauchiya2000

Thanks for all the responses Shrini/Nilay/Player/Just4kix/whitestar/skap - gives me a good idea as to how I should progress.

Thanks a ton!

player

your welcome bro