Friends, this is my first post in this forum.
Unfortunately my experience is not good with BSNL broadband since when I got the connection during November-2007. When I changed 250plan to 500 combo, I got my bill of 11K during December and additionally 13K during January-2008. I gave complaints for both and got the feedback as my night usage is not considered and gone for billing. My account usage is till now not available even after constant follow up. I am told that there are lot of such issues and will be sorted out soon.
15days back my connection got stopped working and the error was 678. I lodged the complaint and referred to local exchange. The lineman struggled with 3-new modems, (my original modem was d-link) and finally could locate that there is some problem at server activation. At main broadband complaint office I was told that there is some problem in activating the account and is referred to Bangalore. As per them, their server is slow in diagnosing the fault and hence the username and password are to be reset at Bangalore office.
First, I am not understanding that why I get error 678 for D-link modem and error 691 for other modem (BSNL)? Pinging the server (61.1.96.96) with D-link won't work. Pinding D-link (192.168.1.1) is o.k. I have not tried pinging the server using BSNL modem, shall have to try again. I am using D-link modem with PPPoE mode.
Has anybody faced the same problem at anytime? What checks I can carry out to check the entire system? I have checked my laptop with other connection (old BSNL BB connection) and found working normally.
It is confirmed that my connection is active and not disconnected because of pending payment issues. In that case, what is that "INACTIVE" state in my connection?
I have talked upto GM(Telecom) Visakhapatnam. So, I don't think any other hierarchy would help me further.
Hope I get some useful information from you all. Regards.



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. So, I don't think any other hierarchy would help me further.
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