Thread: BSNL Dataone Wrong Billing

Hi Every body ,
I be here to just bring notice to everyone about the bsnl broadband usage billing , the bsnl dataone has made wrong billing to my a/c on dated ...2008-05-22 15:22:54 to 2008-05-22 15:23:09 , I have used only fifteen seconds of my broadband and i have been charged almost 4.5 GB(4673752 KB) of data including upload and download , According to plan 500C and my bandwidth speed calculation, this problem can be easily identified and rectify , but still get stuck to find a right person to take fwd my complaint and even no response from customer service.

look at my account details and usage details below as taken for the month of may 2008.


any suggestion ...how to dealt with this situation ..and any idea why this is happening .

even sometime iam getting other usage details when i logged to see my usage details , i am very offen to come across this type of problems

I have pasted my below usage details taken from my usage column....

Broadband User ID: ------@bsnl.in Telephone Number:040-2355XXXX

Sl No Start Time Stop Time Download (KB) Upload(KB) Total(KB)
1 2008-05-01 09:00:58 2008-05-01 09:30:50 6902 1107 8009
2 2008-05-01 22:03:56 2008-05-01 23:21:28 4417 1148 5565
3 2008-05-04 10:13:44 2008-05-04 11:27:07 15504 2290 17794
4 2008-05-07 00:38:30 2008-05-07 01:08:30 36949 1558 38507
5 2008-05-07 01:08:30 2008-05-07 01:38:30 14028 1264 15292
6 2008-05-07 01:38:30 2008-05-07 02:08:30 21469 1623 23092
7 2008-05-10 12:14:31 2008-05-10 12:27:02 2412 644 3056
8 2008-05-10 12:27:57 2008-05-10 12:43:31 232 126 358
9 2008-05-10 12:55:18 2008-05-10 13:41:20 8783 1256 10039
10 2008-05-10 13:41:32 2008-05-10 13:42:55 1 0 1
11 2008-05-11 10:44:27 2008-05-11 11:56:50 48047 5275 53322
12 2008-05-12 21:42:06 2008-05-12 21:49:32 1134 227 1361
13 2008-05-12 22:24:06 2008-05-13 00:35:19 22801 4836 27637
14 2008-05-16 16:31:54 2008-05-16 16:45:29 6541 676 7217
15 2008-05-16 20:33:34 2008-05-16 23:40:34 23554 3504 27058
16 2008-05-18 00:47:26 2008-05-18 01:17:26 6546 1180 7726
17 2008-05-18 01:17:26 2008-05-18 01:47:26 14418 1497 15915
18 2008-05-18 01:47:26 2008-05-18 02:17:26 115065 5271 120336
19 2008-05-19 23:18:49 2008-05-20 00:36:26 18518 3686 22204
20 2008-05-21 21:51:07 2008-05-21 22:55:23 4825 1162 5987
21 2008-05-22 09:25:43 2008-05-22 09:48:24 4813 822 5635
22 2008-05-22 10:43:22 2008-05-22 11:26:21 3971 800 4771
23 2008-05-22 12:37:43 2008-05-22 12:54:21 5 3 8
24 2008-05-22 13:04:12 2008-05-22 13:30:55 28 13 41
25 2008-05-22 15:09:03 2008-05-22 15:09:18 0 0 0
26 2008-05-22 15:22:54 2008-05-22 15:23:09 4425712 248040 4673752
27 2008-05-23 11:59:51 2008-05-23 13:26:35 31964 2864 34828
28 2008-05-24 11:35:20 2008-05-24 11:48:56 7829 908 8737
29 2008-05-24 20:21:43 2008-05-24 21:08:48 2215 517 2732

30 2008-05-25 11:30:30 2008-05-25 13:36:54 25737 3293 29030
31 2008-05-26 20:29:59 2008-05-26 22:16:55 55424 6696 62120
32 2008-05-27 21:02:15 2008-05-27 21:24:56 4846 2539 7385
33 2008-05-29 19:22:38 2008-05-29 19:40:15 4114 718 4832
34 2008-05-31 12:56:07 2008-05-31 13:26:34 4188 410 4598
35 2008-05-31 18:16:17 2008-05-31 18:20:44 36 6 42


Broadband - Free Usage(02Hrs - 08Hrs) Details for the Month of MAY-2008-Billed
Total Data Transfer(In MB) : 1664

Sl No Start Time Stop Time Download (KB) Upload(KB) Total(KB)
1 2008-05-07 02:08:30 2008-05-07 02:38:30 230577 8461 239038
2 2008-05-07 02:38:30 2008-05-07 03:08:30 184940 6398 191338
3 2008-05-07 03:08:30 2008-05-07 03:38:30 187217 6445 193662
4 2008-05-07 03:38:30 2008-05-07 04:08:30 196748 6670 203418
5 2008-05-07 04:08:30 2008-05-07 04:38:30 203203 6846 210049
6 2008-05-07 04:38:30 2008-05-07 05:08:30 212014 7025 219039
7 2008-05-07 05:08:30 2008-05-07 05:38:30 109163 3736 112899
8 2008-05-07 05:38:30 2008-05-07 06:08:30 15785 601 16386
9 2008-05-07 06:08:30 2008-05-07 06:38:30 158 86 244
10 2008-05-07 06:38:30 2008-05-07 07:08:30 140 84 224
11 2008-05-07 07:08:30 2008-05-07 07:38:30 236 117 353
12 2008-05-07 07:38:30 2008-05-07 07:41:01 8 7 15
13 2008-05-18 02:17:26 2008-05-18 02:47:26 256472 10781 267253
14 2008-05-18 02:47:26 2008-05-18 03:17:26 28807 3399 32206
15 2008-05-18 03:17:26 2008-05-18 03:47:26 7141 1162 8303
16 2008-05-18 03:47:26 2008-05-18 04:17:26 8008 1169 9177
17 2008-05-18 04:17:26 2008-05-18 04:47:26 248 60 308
18 2008-05-18 04:47:26 2008-05-18 05:17:26 15 6 21
19 2008-05-18 05:17:26 2008-05-18 05:47:26 10 6 16
20 2008-05-18 05:47:26 2008-05-18 06:17:26 12 6 18
21 2008-05-18 06:17:26 2008-05-18 06:47:26 10 6 16
22 2008-05-18 06:47:26 2008-05-18 07:17:26 8 6 14
23 2008-05-18 07:17:26 2008-05-18 07:47:26 11 6 17
24 2008-05-18 07:47:26 2008-05-18 08:01:24 11 3 14


be aware of this kind of problem from bsnl.


ranganathan.p

you are not the first user with such problem.some users here too get this 5-6GB transfer in 5-10seconds entries.don't worry these entries will get corrected with time & won't make it to the bill.still to be safe keep a screenshot of the portal page showing this entry but as far as i know no one here who got such entries got a huge bill because of this.

This can be possible only to BSNL dataone .. .. kudos to their service.. I had great chance of witnessing 5GB ( both upload and Download ) in my usage column in one second .. hope no one can beat the record set my me in total data transfer rate


Broadband Usage(08am-02am) Details for the Month of JUN-2008-UnBilled
Total Data Transfer(In MB) : 5610
Sl No Start Time Stop Time Download (KB) Upload(KB) Total(KB)
1 2008-06-01 08:46:04 2008-06-01 09:12:54 10018 1708 11726
2 2008-06-01 09:15:57 2008-06-01 09:28:49 1896 426 2322
3 2008-06-01 09:48:47 2008-06-01 11:53:48 29152 4824 33976
4 2008-06-01 12:49:02 2008-06-01 13:35:07 8569 1727 10296
5 2008-06-01 14:18:37 2008-06-01 15:45:59 4428 1929 6357
6 2008-06-01 16:14:25 2008-06-01 16:29:38 2546 659 3205
7 2008-06-01 17:32:31 2008-06-01 18:12:40 23571 7406 30977
8 2008-06-01 21:43:17 2008-06-01 22:23:49 9956 8851 18807
9 2008-06-01 22:37:10 2008-06-01 23:05:37 13361 11912 25273
10 2008-06-02 08:44:55 2008-06-02 09:06:37 8230 4588 12818
11 2008-06-02 09:58:44 2008-06-02 11:18:47 22275 18965 41240
12 2008-06-02 11:19:05 2008-06-02 11:22:29 515 808 1323
13 2008-06-02 11:29:22 2008-06-02 11:33:49 1414 1094 2508
14 2008-06-02 11:43:17 2008-06-02 12:11:10 5353 6124 11477
15 2008-06-02 13:56:58 2008-06-02 14:19:21 852 346 1198
16 2008-06-02 14:52:26 2008-06-02 15:14:44 1085 152 1237
17 2008-06-02 15:35:48 2008-06-02 16:45:28 6802 1945 8747
18 2008-06-02 19:42:29 2008-06-02 21:05:12 35587 27618 63205
19 2008-06-02 21:09:20 2008-06-02 21:17:20 7994 7187 15181
20 2008-06-02 22:11:37 2008-06-02 22:24:33 10442 10018 20460
21 2008-06-02 22:32:43 2008-06-02 23:58:15 62308 53581 115889
22 2008-06-03 08:13:02 2008-06-03 08:39:06 4871 1408 6279
23 2008-06-03 09:05:09 2008-06-03 09:21:58 5229 1012 6241
24 2008-06-03 09:43:37 2008-06-03 12:10:35 16059 3410 19469
25 2008-06-03 12:50:02 2008-06-03 15:03:06 4453 1337 5790

26 2008-06-03 15:39:52 2008-06-03 15:39:53 1740728 3520884 5261612


27 2008-06-03 15:41:00 2008-06-03 15:41:01 0 0 0
28 2008-06-03 15:42:10 2008-06-03 15:42:11 0 0 0
29 2008-06-03 15:44:14 2008-06-03 17:36:55 5525 1701 7226

hope no one can beat the record set my me in total data transfer rate

if i remember correctly one user got 7GB in 3 seconds but yes per second rate is lower than yours.

There was an bug in their billing side, look at the rangadu and my post , both are at 26 column

my case
24 2008-05-22 13:04:12 2008-05-22 13:30:55 28 13 41
25 2008-05-22 15:09:03 2008-05-22 15:09:18 0 0 0
26 2008-05-22 15:22:54 2008-05-22 15:23:09 4425712 248040 4673752

rangadu case

26 2008-06-03 15:39:52 2008-06-03 15:39:53 1740728 3520884 5261612
27 2008-06-03 15:41:00 2008-06-03 15:41:01 0 0 0
28 2008-06-03 15:42:10 2008-06-03 15:42:11 0 0 0

there is an 0 0 0 +/- to the wrong billng column

who will rise an bug for this ?

ran.p

thanks
ranganathan.p