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This is a discussion on BSNL Rocks....:) within the BSNL broadband forums, part of the Broadband Internet Service Providers category; Yeah .... that's true ... here goes the reasons.... 1. Applied for a broadband connection in Feb ... a week ...

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Old 06-04-08, 10:03 PM   #1
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Yeah .... that's true ... here goes the reasons....
1. Applied for a broadband connection in Feb ... a week later ... i got the phone connection .... another week later ..... Broadband connection ... but the engineer was so dumb .. he didnt even know to start the system ... i myself had to configure everything i learnt from this forum..

2.There was no Installation charge .... or Deposit .... so ... I got both landline and Broadband without paying a penny ....

3.Xcept for 2 days .... it hasn't gone down till now ... moreover the engineer attends the next day itself after calling the customer care ... sadly though he can't do much

4.Seeing many of the billing problems .... i didn't download anything in the free download slot till april .... was waiting to get the portal id... i just got it from the customer care ... and was amazed to see everyting was just fine....

May Bill --

Broadband Usage(08am-02am) Details for the Month of MAY-2008-Billed
Total Data Transfer(In MB) : 2621

Broadband - Free Usage(02Hrs - 08Hrs) Details for the Month of MAY-2008-Billed
Total Data Transfer(In MB) : 14463

But i am confused about these lines in the free period

Sl No Start Time Stop Time Download(KB) Upload(KB Total(KB)
5 2008-05-02 07:58:04 2008-05-02 0839 884 10 894
6 2008-05-03 0719 2008-05-03 0820 14594 1397 15991
70 2008-05-31 07:59:05 2008-05-31 0843 11545 1063 12608

free even after 8 pm.. ?

Can anyone Clarify...?
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Old 06-04-08, 10:57 PM   #2
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after all bsnl is improving, it is true at least when it comes to broadband because they knew that the competition is stiff in this category and all the users are young generation and dont like bad customer service and hence they are changing, which is good.

to speak about free after 8 a.m. it is not free after 8 a.m. it is chargeable.
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Old 06-04-08, 11:20 PM   #3
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wait for bill first.it may be possible that due to some glitch in bsnl software or maybe to protect customers from overbilling who forgot to stop the download at 8:00AM bsnl is showing such entries in free usage.i think that they give some kind of grace period for download starting at before 8AM & continued 10-15 min after 8AM.
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Old 06-05-08, 11:22 AM   #4
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Quote:
Originally Posted by carbon View Post
Yeah .... that's true ... here goes the reasons....
1. Applied for a broadband connection in Feb ... a week later ... i got the phone connection .... another week later ..... Broadband connection ... but the engineer was so dumb .. he didnt even know to start the system ... i myself had to configure everything i learnt from this forum..
Good for you. This is not always the case. I got my connection after 2 months. It depends a lot upon CPE availability.

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Originally Posted by carbon View Post
2.There was no Installation charge .... or Deposit .... so ... I got both landline and Broadband without paying a penny ....
That is right. The charges are collected in the first telephone bill.

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Originally Posted by carbon View Post
4.Seeing many of the billing problems .... i didn't download anything in the free download slot till april .... was waiting to get the portal id... i just got it from the customer care ... and was amazed to see everyting was just fine....
Usually there are no issues but sometime big time goof ups happen.
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