Thread: Applied for BSNL Broadband 2 Months Back

Hello,

I have applied for BSNL broad band connection two (2) month back but till now i have not got the connection as well as the telephone at all.
Here are the details for connection

Application NO : APP881136
Date of registration : 5-Apr-2008
Exchange : Vimanapura
Consumer no : 50156428
work order no . : 65003283

And it is very difficult to get any status about my application. I tried and ended up calling below numbers but never i was successful to get connected to these ppl.

BSNL Broadband
22862345

No's for Vimanapura Office(Banaglore)
25251010
25270002

Marathalli Banagalore
25264400
25231010 marathalli
25230077 JTO


25297900 Area Manager

I called up all these no's multiple times and my phone was never picked up except the number mentioned at first and that also gives the other contact number and no other info or help is provided.
Finally from other end receiver is put aside to show that phone is buzy.

I am really not getting a way that how exactly i can follow this up and i have almost lost the hopes of getting the connection.
The last and final hope is with this forum and if somehow thru this medium i can get the connection that would be more that a magic for me.

It's really pathetic, 2 months for getting a connection and that too in Bangalore so called "Silicon Vally of India".


--
Regards,
Bhuvan

In addition to the unsuccessful efforts i mailed up to all these Id's for getting attention that too went in vain.

Complain : Regarding delay in broad band Internet connection

to gmop_ktk@bsnl.co.in,pg_ktkbng@bsnl.co.in
cc vacharya@bsnl.in,lavgupta@bsnl.co.in,ddgpg@bsnl.co .in,
jrgupta@bsnl.co.in
date Tue, May 13, 2008 at 6:18 PM
subject Complain : Regarding delay in broad band Internet connection.

No fruitful results of mailing and following up with mail as well.

--
Regards,
Bhuvan

there's nothing u can do except to wait ................... i waited 4 lonnnngggg months to get my broadband connection!!!.......... so have patience

my patience has almost crossed the limits ..... nothing is left to wait ..

meet some senior bsnl official like DE(broadband)of your district personally.maybe this will be helpful.

I applied for BSNL Connection on oct 1st week.its been 2 months since i applied.even a work order num is allotted.got allocated to vimanapura exchange.but i dont know what to do...its already been 2 months.kindly guide me what to do regarding the same...

Option 1:

If talking to CC ( customerCare) of your Exchange did not help,
see the J.T.O Junior Technical officer for your area.
( Mention any neighbour/s in your area having BSNL L/L Phone connection)
Usual reply may be "PAIR" not available., meaning there is no free
spare connection in the Exchange for your area.
If still no satisfactory reply,

Option 2:

If you have a BSNL Phone number L/L or Cellphone
http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp
quote work order.

Option 3:

IF you don't have a BSNL telephone number ,
Try registering here again, and quote the work order.
No need to log in.
http://udaan.bsnl.co.in/

Feedback please ( whether action taken or not )

How did you apply ? Manual application ? Did you got any receipt or similar proof ?

Try talking to SDE of your exchange. A personal visit will give better results. Normally it takes a month at the maximum. If he fails to acknowledge, make a call to the district headquarters (SSA office) broadband section. They are concerned about the no.s achieved and surely take action.

At the same time, use the link in above post and register a complaint. With BSNL it is not apply and forget, they need continuous reminders to get things done.