Thread: BSNL Broadband- Excess Billing & Deficient Service

Thnx just4kix ... will try what u said ..
have already lodged complaint thru bsnl 1500 no.. now will give a hard copy of complaint letter ...
the thing is there should be something to prove the usage ... u can check online usage in dataone site, but that's not enough... what if one gets again discrepancy in billing

Hello
I too subscribed to the bsnl Broadband 500C+.My problem is I hav been consistently charged for the usage that falls in the 2-8AM period...

The BSNL ppl say they cant do anything abt it...

Y shld I pay extra while I am in a free plan...Its all too frustrating.

The bluntly say pay the bill.Today I see that BSNL has removed all Night browsing details...The entire format is changed...I dont know from wer to show back up

I feel its all wrong.Plz tell me whom to complain this to.From wer should I get my usage details???the present sites are all shut/in upgradation mode

Dr.Ramachandran
Thanking You

BSNL removed the night unlimited usage records. It's not fair :cursing:

i am also facing the same issue that to in past few bills.
i suspect 2-8 am unlimited usage has been removed without any prior notification.
i have droped a letter to G.Selvam (Broadband nodal officer)
awaiting for the responce.
Regards
Ramappriya

Originally Posted by abhuram

i recently have opted for the home combo 500 plan. it commits to give me 1.5 gb for day usage and night 2-8 unlimited. also a few other perks like 175 calls free and no telephone rental.

anyway.. my point is..

im using it for the past 2-3 days only as it got activated in feb. i see to it that i start my downloads at around 3am and end then about 5-10 mins before 8.

still afterwards when i check my account usage.. the session is shown as it started at the right time.. but the end time is 15-20 mins past 8.

hence in those 20 mins it shows the night exceeding usage to cross 50 mb or so... if this continues i am bound to cross my 1.5 gb... and pay extra although i stop my downloads well within the stipulated time of 2-8.. and then shut my pc down !

has anyone else experienced this? i hope the admins have a solution to this. or am i going wrong somewhere.. please guide.

thanks!
-Abhiram.

sir is any problem using seheduling for download in bsnl (billing problems)

Originally Posted by jagadishp

sir is any problem using seheduling for download in bsnl (billing problems)

I coudn't make out anything from the above "sir is any problem using seheduling for download in bsnl (billing problems)" can you please explain ;

i am in Home 500C plan(Rs.562 including tax), which gives free net usage of 1.5gb plus 2-8am free usage.

Since i was at home for the entire month of october, i downloaded more movies using u-torrent scheduled from 2-8 am. The usage has never crossed this limit though i download few movies. This month got the bill as Rs.2339 . When i downloaded the excel sheet for usage of last month(october), I found legitimate excess usage for some Rs.950-1100 plus 562(regular).

Apart from this, I have noted that the usage metering has stopped only by 2.10-2:17am(not 2am) for many days i downloaded movies. The torrent downloading had started by 2am by the scheduler. The average torrent download speed comes about 200-206 kbps. When i calculated the excess billing time under those downloads it comes about 60-70minutes. This shows an excess billing of Rs.660+67(tax @10.2%)=Rs.727.

Now my concern is, how can i put forth this excess billing issue since I have used more than the limit. To whom can I speak about this?? Is it possible to get any positive response. I am ready to share the marked excel sheet for reference.
(Now our landline connection itself is endangered as we mainly use it for internet)

I have gone though a large sum of threads here in this forum and valuable information shared by great knowledged persons. I sincerely hope i get a way to handle this problem.

First talk to the accounts officer. If no use, try Nodal officer or Appellate authority. Address and phone no behind your bill.

@skbkumar
Do you know that you have to disconnect and reconnect after 2 am for the free usage to start at 2 am? I think you were connected to the internet before 2 am and so got billed for usage upto 2.17 am. Some connections require the modem to be restarted (PPOE - Always ON mode) after 2 am.

@meetdilip
Thank you so much dilip.. i ll try this way!

@adi420
nope.. i didnt... but now learnd from this incident...

Originally Posted by skbkumar

@meetdilip
Thank you so much dilip.. i ll try this way!

@adi420
nope.. i didnt... but now learnd from this incident...

let us know the progress.

hii all
my bsnl broadband plan is of rs.750 unlimited
but when i download or expore web my donloads never exceed 30kbps
i tried download using torrent,download accelerator etc. no use the download speed is not exceeding 30kbps

will anyone plz help meeee

Originally Posted by vijay

hii all
my bsnl broadband plan is of rs.750 unlimited
but when i download or expore web my donloads never exceed 30kbps
i tried download using torrent,download accelerator etc. no use the download speed is not exceeding 30kbps

will anyone plz help meeee

BSNL UL 750 Plans has speed of 256Kbps hence download speed is 256/8 = 32 Kbps and hence what speed you get is proper and no need to complain

Originally Posted by vijay

hii all
my bsnl broadband plan is of rs.750 unlimited
but when i download or expore web my donloads never exceed 30kbps
i tried download using torrent,download accelerator etc. no use the download speed is not exceeding 30kbps

will anyone plz help meeee

I too use UL 750. Getting the same speed. As mentioned above 256 kbps = 32 KBps. The speed you are getting is normal.