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BSNL Broadband- Excess Billing & Deficient Service

  1. #1
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    Default BSNL Broadband- Excess Billing & Deficient Service

    Avoid BSNL Broadband Dataone, if you have other choice like Reliance, Airtel (have introduced EDGE in Big cities, which is better than BSNL Broadband, as speed is faster with unlimited downloads).

    Even cable Internet of Hathway etc. is better as it provides unlimited downloads, on limited speed of say 256 KBPS. Always go for unlimited download options, if you can compromise on speeds, as that is the cheapest option.

    For users who just need day long unlimited connectivity, but can do with speeds of usual landline connections, should try the GPRS by Reliance, Tata, (on CDMA) Airtel, Idea, Hutch, BPL etc.

    We required from BSNL Nashik, the usage data in last week of June 2005, to select the plan as per our usage, but the Sarkari Babus at Nashik & their bosses at Pune, Hyderabad, Bangalore & even at Delhi, could not provide us the TOTALS in GB/ MB/ KB of our monthly usage, as they had conveniently forgotten to put in place the software to show total the users usage online on daily/ day-to-day/ weekly/ monthly basis.

    BSNL cited technical reasons for not being able to provide us with such totals, and this lame excuse still continuous, as the bifurcated data for Home plans for the FREE downloads, between 2 - 8 AM is still all mixed up with downloads between paid periods between 8 AM to 2 AM, as available on their website.

    All users were trapped into their nets, with the results, could not give ’’Change of Plan’’ letters in time to BSNL, due to the deficiency on the part of BSNL to provide the users with usage data for June 2005.

    Finally fed up with their deficiency in services, we gave our first letter to BSNL to upgrade us to a higher plan on 8th July 2005, on which they could not act as their softwares were not technically upgraded to accept such ’’change of plan’’. Again we gave another letter on 15th July 2005 to still higher plan, which was acted upon only on 4th of August 2005. In the meantime, they provided us with the speeds of lower plans, but charged us 400% for additional downloads, our bill for July 2005 was Rs. 14,724.00; though it should have been limited to Rs.3,000/- plus taxes.

    Our numerous representations, to correct the bill fell on deaf years and finally we had to pay the bill, on threats of getting our phone disconnected. We now plan to go to ’’Telephone Adalat’’ and failing which to ’’Consume Courts’’ to seek justice.

    One thing more have come to our attention that BSNL has charged the ’’Service Tax @ 10.20%’’ on the SALE of Modems to Broadband users. Now ’’Service Tax’’ can be charged on a providing a service and not on sale/ supply of physical goods, like Modems, which are subject to VAT, which is already included in their declared prices of Rs.2000/-. , to the buyers, who paid ’’Modem Sale Price (one time)’’. BSNL staff in private agree that this excess billing of Rs.204/- can be claimed back.

    They overcharged me by Rs. 1121.83, for Broadband usage during August 2005, by their unique billing tactics. Now this is more funny than pure excess billing. BSNL reduced the broadband rates for excess usage with effect from 15th August 2005, our independence day, to encourage the citizens of Independent India to use broadband more. But their billing department was bent upon outsmarting the users, in its Sarkari style. BSNL just divided the ’’MONTH’’ of August 2005, into two parts, as First fortnight & Second fortnight. The monthly downloads upto 15th August 2005, were segregated from usage from 16th August 2005, by drawing the LAKSHMAN REKHA.

    Now they forfeited any less data usage during the first fortnight and just billed their consumers for excess usage during the second fortnight, by dividing the contracted monthly download limit into two equal parts. Well now the consumers have contracted for ’’monthly’’ download usage and the’’ invention of two fortnights’’ within ’’one month’’ is outright cheating the gullible users. Now, my bill for the usage within my contracted 10 GB during the month of August 2005 was bifurcated in such a way that I was billed for Rs. 1018/- plus tax @ 10.20 % for excess usage. Now I have to run from pillar to post to prove my point, but Sarkari Babus are enjoying their Air-conditioned cosiness and have no time for looking into this injustice.

    Had there been no reduction in rates on 15th August (Independence day), my bill for the excess usage would have been ZERO. Had there been an increase in such rates, the bill would have been again ZERO, but BSNL deliberately changed the rates in mid month, with his formulae in mind to squeeze its gullible innocent users of last thousands of Rupees, before they run away to other ISPs. BSNL knew fully well that Broadband users tend to keep their usage low during the first half of the month and tend to utilise their download limits fully towards, the end of month.

    As otherwise also, the BSNL Broadband is always down daily for minimum half an hours, specially in the mornings, when everyone has to check his emails. Users have to keep a second option like GPRS, Hathway cable Internet etc. ’’on pay’’, to fall back upon the unreliable BSNL Broadband. BSNL knows fully well that people have cancelled their second landline Basic Telephone connections and dial up internet subscriptions, from Sanchrnet, Dishnet, VSNL, Sify etc. after opting for Broadband. This Independence day, a lot of BSNL Broadband subscribers were left poorer by a couple of thousands each. Just check your BSNL bills for August 2005 and find out, if you are also celebrated this costly Independence Day.

    So the morel of the story is; be very careful if you use any services of BSNL Sarkari Service, and check their billing with utmost care and take back the refunds by making rounds to their respective offices, by spending your good money to get back your own money, if any billed in excess, due to their unique Sarkari softwares, which are tuned to make excess billings. BSNL staff agrees in private that all excess billing, as proved by me as above must be claimed back, with interest. Only the fighter wins in the end.

  2. #2
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    Man pelase always see in your webportal wheather your plan is Plan 500 or not otherwise you can be charged because these employees harly change your plan on request

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    Thumbs up I disagree...

    To be really frank, I disagree on what you're saying.
    There are most things in which speed is important. And now, given that BSNL provides you with a 2 Mbps connection at Rs. 250/month, DataOne is definitely a better option. Whats more, you get upto 1 GB of free downloading.
    I sincerely believe that 1 GB free download is more than enough, at this speeds, unless one happens to be a download junkie.
    For surfing needs, this is enough, and truly awesome. Moreover, I've had my share of extremely poor experiences with some private companies like AirTel, Idea, and so forth, and I seriously recommend all users to go for something that belongs to the government and help the government earn some money. I've been a DataOne user since a long time, and I find no service snags whatsoever (zero downtime, no speed falls). I used to have AirTel earlier, and the service they provided was downright poor, and that too at an exceptionally high price.
    The private firms are making money for themselves, not your country. And also, when something you do, helps your country without you making a big compromise, you should do that.
    Moreover, switching to BSNL is not a compromise at all. With 2 Mbps you can whizz through the internet, and with 1 GB, you can download all that you need.

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    Default Over or ambiguous billing on Dataone.

    Dear Friends,
    Is it common for all to have some billing related hitches with BSNL Dataone?

    Mine is a Rs 250 home starter plan that gives 1024 MB free per month with no happy hour. Paid rental for the full year at one go in advance.

    Could you please tell me for my consumption in any month, say Month 1, when shall I be billed/ s it the telephone bill that comes at the beginning of Month 2 or Month 3?

    I got the connection on the 19th April 07. Got first billed with the Telephone bill at the beginning of June. Interestingly, though I got the connection in on the 19th, I found usage in my Dataone account from 1st April to 30th April. More interestingly, the full months consumption (1st to 30th as shown by the site) was than lesser than for what I was charged in the bill.

    Next, the Telephone bill that has come in the beginning of July was supposed to have my May consumption charges in it. But it came with a huge bill of around Rs 3000 extra.

    My consumption in the month June is being shown as 3 GB in excess to my free limit. The entire amount is being shown as consumed in 20th and 21st in single five hour long sessions each day from 10AM to 03PM. It is not possible that someone kept himself logged in with my account as I have changed my password on the first day. And, two persons cannot get connected simultaneously with a same account. During 10AM to 3PM, I got connected thrice of four times for short durations.

    BSNL is answerless- “We have e mailed to our central Dataone administration and waiting for their reply,” was the only response.

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    Hi

    I have a specific proble. I chap with two friends of mine in Bangalore for around 30 mins between 5.30 Am to 6. AM every day. I have a Rs 250 Home plan. Every month I exceed the 1 GB free limit and pay excess by some 300-400 Rs. My friends say their quota is intact even though they chat for another session in the evening also. I use an Windows Xp PC. The audio clarity is great.

    I also checked my account usage timings and there does not seem to be any one misusing the account. The problem puzzles me. Can any one help me? I complained to BSNL. They say there may be a virus in my PC. But I have a Norton antivirus 2007 installed which is all the time running and updating the latest definitions.

    Thanks

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    There could be a number of reasons.. You might be browsing graphics rich pages or downloading songs and stuff like that or there might be some spyware sending data to and from your pc. I suggest you run ad-aware once and see what comes up.

    I think its best to get an unlimited connection as the billing in India is a bit dodgy be it any company.

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    Default Excess billing

    Yes, that could be the reason. But as a matter of fact, my normal usage is less than 20mb per day as it went in April amd May, the initial two months before I started facing problem in BSNL log in.

    Though I have reported the trouble in June end, I was assured of protection from BSNL side, but it went on as usual and I was robbed off 60 GB.

    Now they have reportyed that spomebody from some other place have accessed my line.

    Let's see what happens.

  8. #8
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    The best thing to do would be get an unlimited package instead of getting sleepless nights over unauthorized usage, that way you wont have to worry about your bandwidth at all.

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    Default specific problem

    i recently have opted for the home combo 500 plan. it commits to give me 1.5 gb for day usage and night 2-8 unlimited. also a few other perks like 175 calls free and no telephone rental.

    anyway.. my point is..

    im using it for the past 2-3 days only as it got activated in feb. i see to it that i start my downloads at around 3am and end then about 5-10 mins before 8.

    still afterwards when i check my account usage.. the session is shown as it started at the right time.. but the end time is 15-20 mins past 8.

    hence in those 20 mins it shows the night exceeding usage to cross 50 mb or so... if this continues i am bound to cross my 1.5 gb... and pay extra although i stop my downloads well within the stipulated time of 2-8.. and then shut my pc down !

    has anyone else experienced this? i hope the admins have a solution to this. or am i going wrong somewhere.. please guide.

    thanks!
    -Abhiram.

  10. #10
    Platinum Member whitestar_999's Avatar
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    i don't know if it helps but instead of only shutting the computer switch off the modem 10 min before 8am & see if now you get correct time in usage records.

  11. #11
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    its ur fault of over access of internet.

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    Default Home 500C

    Hi,
    I am using BSNL Home 500 C... In this i have night unlimited.
    but BSNL is adding the data downloaded in this time also in my usage detail..

    Should i keep on downloading or wait for atleast one bill..
    kindly suggest
    Regards,
    Manish

  13. #13
    Platinum Member whitestar_999's Avatar
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    when you see your usage details click on"my orders" tab & confirm that the plan shown is home 500C.for now bsnl portal don't show night free usage separately from day time/billable usage.
    Is God willing to prevent evil, but not able? Then he is not omnipotent.
    Is he able, but not willing? Then he is malevolent.
    Is he both able and willing? Then whence cometh evil? Is he neither able nor willing? Then why call him God?

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    Alright it seems u start download 1 hr later instead try this.
    Download from 2:30 am to 7:30 am.
    If u set the scheduler in torrent then here is the idea for that.
    Set the system clock 30 min faster and schedule the torrent to down load from 3am to 8 am.
    As the clock is faster by 30mins. the download starts at 2:30 and end at 7:30.

  15. #15
    Platinum Member puchu's Avatar
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    Default Better and secure with downloads.

    1. schedule your http downloads(norrnal downloads) witha good download manager like "Internet download manager" to start and stop downloads at specific times,say from 2:10-7:50.

    2. Use utorrent (has inbuilt scheduler) to download torrents,

    3. Schedule in windows scheduler for,utorrent to start at, suppose2:10

    4. Use some auto-shutdown software like "power shutdown" to restart your pc at 2:00(so that modem automatically gets disconnected at 2:00).

    power shutdown can do the following

    a. disconnect you modem at specific time
    b. reboot your pc at specific time
    c. shutdown your pc at specific time and many more

    5. automate your windows logon so that you should be able to start downloading only by turning on your pc.(use "tweaks ui" its a tool).

    6. sync your pc time with a good time server,or manually with internet time,watch your download details in bbservice.bsnl.in to check if your downloads are at the same time as shown there(indirectly checking that BSNL server is in sync with your PC or not)

    7. use your BIOS RTC alarm(if available in your BIOS),to start your PC from total shutdown state,sothat you won't have to wake up to 2:00 to start your PC.

    8. Schedule power shuttdown to diconnect your modem at 7:50,your can shedule more than one modem disconnection schedules to stay disconnected as your modem tries to connect automatically,better schedule to shutdown your PC at around 7:50.

    9.keep your default BSNL connection at start up sothat it connects automatically when you login.(uncheck the box in your BSNL connection properties which says prompt for password,then it'd automatically connect without confirmation,there is auto redial in Internet download manager.

    so now you have

    pc autostart + auto log in + automatic connection to internet + automatic scheduled downloads + autoshutdown = completely automated downloads at night.

    only thing you,everything else is automatic.
    have to do is queue your downloads in the day and keep your pc power cord plugged in at night
    Happy downloading

    Bharat app ki seva mei,
    ask if anything left.
    I am here.

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    You want to hear a horror story,

    Last month I got my HOME 1800 BSNL bill : Rs 22 030

    Yes, 22 000.

    Something wrong i would say, especially the fact that for 3 weeks I was out of the country. I wrote a letter to them and met them in person here in Jaipur. It turns out we were 3 client in line having the same issue of outstanding bills (12 000 and more). They tell me they have to ask for data from Bangalore and that it will take about 15 days to check all the info, my fear is that they will come up with the same number again and im running out of option, any suggestions?

  17. #17
    Platinum Member whitestar_999's Avatar
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    especially the fact that for 3 weeks I was out of the country
    get a proof of that by using your tickets/accomadation receipts etc.even more helpful would be if you can have some proof that your home/residence was locked by having statements of your neighbours.ask if the port binding is in place(meaning your account can be used only on your telephone line & not any other place/line) at your local exchange.if it is not claim that your data transfer should be checked against your telephone line(not account) which can be done at local exchange.
    Is God willing to prevent evil, but not able? Then he is not omnipotent.
    Is he able, but not willing? Then he is malevolent.
    Is he both able and willing? Then whence cometh evil? Is he neither able nor willing? Then why call him God?

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    Default bsnl unstable

    Dear All,,I have a bsnl related technical problem.. It is very unstable. every few minutes the download stops. The bsnl connection dialogue bos shows it is connected. But no download is possible. If I disconnect and use "repair" on my LAN connection and again connect the bsnl net connection it starts working. Can anybody help me resolve this?

  19. #19
    Platinum Member puchu's Avatar
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    Quote Originally Posted by sraman13 View Post
    Dear All,,I have a bsnl related technical problem.. It is very unstable. every few minutes the download stops. The bsnl connection dialogue bos shows it is connected. But no download is possible. If I disconnect and use "repair" on my LAN connection and again connect the bsnl net connection it starts working. Can anybody help me resolve this?
    Just go to the properties of the connection you are using for BSNL in my network connections(assuming you have xp) in cotrol panel ,

    1.set the box with prompt for userid and password unchecked
    2.set redial attempts to =999 (or as you like)
    3.set time between redial attemps =1sec (or as you like)

    so when there if the connection is dropped ,it reconnects without asking.
    Hope you got what you wanted,ask for any further assistance.

  20. #20
    Platinum Member puchu's Avatar
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    Quote Originally Posted by sraman13 View Post
    Dear All,,I have a bsnl related technical problem.. It is very unstable. every few minutes the download stops. The bsnl connection dialogue bos shows it is connected. But no download is possible. If I disconnect and use "repair" on my LAN connection and again connect the bsnl net connection it starts working. Can anybody help me resolve this?
    Are you talking about torrents download or http download ?

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    --------------only God Can Handle Bsnl-----------------

    ----------their Billing & Usage Software Are By Default Adding 40-50 % Of The Total Bill Beleive Me Its True : Riyajul Haq ,kolkata------:d

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    Default Incorrect DataOne Billing

    I am having DataOne connection (Rs.500/month plan) for the last two years. I only use it for browsing /online share trading/ financial transactions and never use it to download songs/movies. My total monthly download never crosses 500MB, hence, I always receive minimum billing. But last month I received bill of Rs.3500, showing total download of 6GB ( that too in the period when I was out of station for 16days), no one used internet in my absence.

    I lodged complaint, till now i haven't received any favourable response.

    Is there any method to prove that there was no download on my computer and incorrect billing. It's like BSNL can force any charge on customers and since its government firm, there is no heed to the complaints. There should be laws to protect consumers rights. Appreciate any guidance in this matter.

  23. #23
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    Quote Originally Posted by NirajKS View Post
    I am having DataOne connection (Rs.500/month plan) for the last two years. I only use it for browsing /online share trading/ financial transactions and never use it to download songs/movies. My total monthly download never crosses 500MB, hence, I always receive minimum billing. But last month I received bill of Rs.3500, showing total download of 6GB ( that too in the period when I was out of station for 16days), no one used internet in my absence.

    I lodged complaint, till now i haven't received any favourable response.

    Is there any method to prove that there was no download on my computer and incorrect billing. It's like BSNL can force any charge on customers and since its government firm, there is no heed to the complaints. There should be laws to protect consumers rights. Appreciate any guidance in this matter.
    Yes. There is a redressal. First you can ask for usage details. Then you need to prove that you were out of station for the said 16 days. Then you can also show your prior usage history stating that you never exceeded limits and hence you have a reason to suspect foul play.

    You will have to take the case to DM, if required. If BSNL refuses to show usage details then you can file a case in consumer court.

    However, if your connection is port binded, it is logically not possible for anyone to use your bandwidth unless the phone line is tapped.
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    i am from kanpur i got the portal id & password from bsnl office.
    then go to the site bbservice.bsnl.in there u can get the details of daily uploding & downloading

  25. #25
    Gold Member robert_0007's Avatar
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    Is there any hidden security deposite in BSNL 250 PLans?

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    Thnx just4kix ... will try what u said ..
    have already lodged complaint thru bsnl 1500 no.. now will give a hard copy of complaint letter ...
    the thing is there should be something to prove the usage ... u can check online usage in dataone site, but that's not enough... what if one gets again discrepancy in billing

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    Hello
    I too subscribed to the bsnl Broadband 500C+.My problem is I hav been consistently charged for the usage that falls in the 2-8AM period...

    The BSNL ppl say they cant do anything abt it...

    Y shld I pay extra while I am in a free plan...Its all too frustrating.

    The bluntly say pay the bill.Today I see that BSNL has removed all Night browsing details...The entire format is changed...I dont know from wer to show back up

    I feel its all wrong.Plz tell me whom to complain this to.From wer should I get my usage details???the present sites are all shut/in upgradation mode

    Dr.Ramachandran
    Thanking You

  28. #28
    sujithsukrutham
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    BSNL removed the night unlimited usage records. It's not fair :cursing:

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    Default BSNL Broadband- Excess Billing & Deficient Service

    i am also facing the same issue that to in past few bills.
    i suspect 2-8 am unlimited usage has been removed without any prior notification.
    i have droped a letter to G.Selvam (Broadband nodal officer)
    awaiting for the responce.
    Regards
    Ramappriya

    Quote Originally Posted by abhuram View Post
    i recently have opted for the home combo 500 plan. it commits to give me 1.5 gb for day usage and night 2-8 unlimited. also a few other perks like 175 calls free and no telephone rental.

    anyway.. my point is..

    im using it for the past 2-3 days only as it got activated in feb. i see to it that i start my downloads at around 3am and end then about 5-10 mins before 8.

    still afterwards when i check my account usage.. the session is shown as it started at the right time.. but the end time is 15-20 mins past 8.

    hence in those 20 mins it shows the night exceeding usage to cross 50 mb or so... if this continues i am bound to cross my 1.5 gb... and pay extra although i stop my downloads well within the stipulated time of 2-8.. and then shut my pc down !

    has anyone else experienced this? i hope the admins have a solution to this. or am i going wrong somewhere.. please guide.

    thanks!
    -Abhiram.

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    sir is any problem using seheduling for download in bsnl (billing problems)
    Last edited by Admin; 19th October 2008 at 12:09 AM.

  31. #31
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    Quote Originally Posted by jagadishp View Post
    sir is any problem using seheduling for download in bsnl (billing problems)
    I coudn't make out anything from the above "sir is any problem using seheduling for download in bsnl (billing problems)" can you please explain ;

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    Unhappy I think only you guys can help me

    i am in Home 500C plan(Rs.562 including tax), which gives free net usage of 1.5gb plus 2-8am free usage.

    Since i was at home for the entire month of october, i downloaded more movies using u-torrent scheduled from 2-8 am. The usage has never crossed this limit though i download few movies. This month got the bill as Rs.2339 . When i downloaded the excel sheet for usage of last month(october), I found legitimate excess usage for some Rs.950-1100 plus 562(regular).

    Apart from this, I have noted that the usage metering has stopped only by 2.10-2:17am(not 2am) for many days i downloaded movies. The torrent downloading had started by 2am by the scheduler. The average torrent download speed comes about 200-206 kbps. When i calculated the excess billing time under those downloads it comes about 60-70minutes. This shows an excess billing of Rs.660+67(tax @10.2%)=Rs.727.

    Now my concern is, how can i put forth this excess billing issue since I have used more than the limit. To whom can I speak about this?? Is it possible to get any positive response. I am ready to share the marked excel sheet for reference.
    (Now our landline connection itself is endangered as we mainly use it for internet)

    I have gone though a large sum of threads here in this forum and valuable information shared by great knowledged persons. I sincerely hope i get a way to handle this problem.

  33. #33
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    First talk to the accounts officer. If no use, try Nodal officer or Appellate authority. Address and phone no behind your bill.

  34. #34
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    @skbkumar
    Do you know that you have to disconnect and reconnect after 2 am for the free usage to start at 2 am? I think you were connected to the internet before 2 am and so got billed for usage upto 2.17 am. Some connections require the modem to be restarted (PPOE - Always ON mode) after 2 am.

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    @meetdilip
    Thank you so much dilip.. i ll try this way!

    @adi420
    nope.. i didnt... but now learnd from this incident...

  36. #36
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    Quote Originally Posted by skbkumar View Post
    @meetdilip
    Thank you so much dilip.. i ll try this way!

    @adi420
    nope.. i didnt... but now learnd from this incident...
    let us know the progress.

  37. #37
    vijay
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    hii all
    my bsnl broadband plan is of rs.750 unlimited
    but when i download or expore web my donloads never exceed 30kbps
    i tried download using torrent,download accelerator etc. no use the download speed is not exceeding 30kbps

    will anyone plz help meeee

  38. #38
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    Quote Originally Posted by vijay View Post
    hii all
    my bsnl broadband plan is of rs.750 unlimited
    but when i download or expore web my donloads never exceed 30kbps
    i tried download using torrent,download accelerator etc. no use the download speed is not exceeding 30kbps

    will anyone plz help meeee
    BSNL UL 750 Plans has speed of 256Kbps hence download speed is 256/8 = 32 Kbps and hence what speed you get is proper and no need to complain

  39. #39
    The Wizard meetdilip's Avatar
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    Quote Originally Posted by vijay View Post
    hii all
    my bsnl broadband plan is of rs.750 unlimited
    but when i download or expore web my donloads never exceed 30kbps
    i tried download using torrent,download accelerator etc. no use the download speed is not exceeding 30kbps

    will anyone plz help meeee
    I too use UL 750. Getting the same speed. As mentioned above 256 kbps = 32 KBps. The speed you are getting is normal.

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