Thread: BSNL BroadBand Connection- Good speed, no support

Hi All,
I am using BSNL broadband ADSL connection (Home 500) for past one month. The speed is good compared with other ISP’s. But I faced a lot of trouble while configuring the connection. The main problem is that , nobody is there to support from their side. We have to follow the conventional way only.

I need one full time internet connection. So I decided Dataone & applied for a BSNL landline. (For me landline is not required, I stay alone & uses mobile for making all calls). But I have to take one landline connection because BSNL’s ADSL connection comes in copper wire! There was no response for next one month. So I went to the BSNL office & enquire. Any how they gave me phone connection within 2-3 days. Then again I went to BSNL for apply for dataone. (Online applications are not getting response..have to go to BSNL office). This time they told, they will give me connection within a week.

The real problem comes now. I had one Alcatel ADSL USB Modem (Supports PPPoA , BSNL modem supports PPPoE) which supports upto 8 mbps & earlier was used in singapore for ADSL connection. Also I noticed in BSNL dataone FAQ that BSNL supports both Ethernet connectivity & USB connectivity. So I opted for ’Own modem’’ instead of purchasing BSNL modem. After 4-5 days I got a call from BSNL & they gave me my user id & password. I was also told that , they won’t come for installation as I am using my own modem. Even they did not told me that some configuration in their router is required for getting the connection. Also they did not gave me any welcome kit (which contains the user manual ). So I was totally blank. Any way I connected my modem & installed it. It is showing that broadband connection is there, but I was not able to access the net. So I called up the concerned person. He told a big NO, without any hesitation. (I am not blaming him. Technically he don’t know anything about modem connectivity & he told like .....’’customer modem -- I don’t know sir..!’’)

Again I tried to change my modem configuration....but nothing worked. I called up customer care...but they told they don’t know. Then why they put on their website that they supports both PPPoE & PPPoA (Ethernet & USB connectivity)? At last I went to BSNL commercial officer & bought one ADSL modem. It costed me Rs:2000 & 2-3 days time. Also I bought one network card since Using that modem, I was able to access their router & after making the configuration changes, finally I got the internet connectivity.....But it took such a long time & pained me a lot.

Any way I am using the connection now. Speed is good. As they says, it’s always on. But who is responsible for above problems..? One more thing is that where will we get the usage details..? How can we ensure that we are getting proper bandwidth? Now it is unlimited. But BSNL have to give some customer interface for this. Hope they will do it soon. Also customer satisfaction is important. Hope they will look into the problems listed here.

From last December 2007 to till I am suffering by same trouble,and there are not any response from bsnl.I am making fool by bsnl,I am using Airtel Gprs,Mobile office and that is working nice,with out any type trouble,only in Rs.395.-- per month.

i could say only one thing buddy.. after all they are in Government sector and they would react like that only.. we should take more care when we relay on gov ppl.. they act like they jumped from heaven directly... if bsnl somes to private sector then ur above queries would be answered... however private sectors are criminals.. you should not forget that.. they would reduce ur speed... over billing.. etc..

Its something you choose. You can choose any private ISP like airtel, sify etc. You will get customer service. But it's not exactly steady speeds like BSNL. They have to share bandwidth where as BSNL is barely using 1/10th of the bandwidth they have! So airtel will promptly receive your call and say 'server down'.

more information required

Originally Posted by kamaldeep

more information required

What information is that?

go to (triple w) (dot) dataone (dot) in and click Check Account Usage!
p.s. i cannot post urls here because i didnt make more than 15 posts!

BSNL is notorious for its customer negligence..we can expect only this much,,in the prevailing situation,,every body know what customer care they are providing to their mobile users..a replica is there in case of BB too..but fortunately here the customer care officers are ready to speak..even though many times with "i am not the concerned person" sir..sharmaji ko phone kardo..phir sharmaji...will tell...saxenaji ko contact kardo...saxena will route to someone else;;these names are from my experience..finally we will reach back the same person from where we started...thats it

is there any point in posting in a thread started in july 2006?i guess many users didn't noticed that the thread starter posted his question more than 2 years ago!!

Dear Friends,
after reading this thread i understood that...most here expects......Angel for them.......those will do everything for them..including cleaning after 'tutty'. Fools you need to know.....that every modem and every systems have its own method to configure....depends on user manuals. The basic thing to configure the modem is...to know the 'Basics of Networking' ofcourse, same time it requires user manual bcz every country has diff method of configuring. One can't know everything. You bring any modem to me.....i will configure but all can't learn that much highly technical thing. see yourself !! you don't know what is default Gateway? and how it works? how to enter in to modem to configure it?
Modem must have its defined Gateway Address like you have 'a name'
:16:

I just want to share a funny thing about. I have BSNL 750UL+ Plan. It was working fine for first 2 months when i bought it. Then afterwords, DSL line is always down in my modem and i reported to BSNL customer care for more than 4 times. They say that they will look into the problem and that's all, they never checked anything. I got frustrated and i call my close relative who is working as highest level official (they call him as CM) in my state. On that day, there were about 15 men(from lineman to AE) from BSNL came to my house to check the connection. Man, you should have seen their face, they looked like they were afraid of me as if they have seen the ghost .. At last they fixed the problem and said its a line fault. then they asked me not to report to higher officials and he gave his personal number to me to call him whenever i have problem and DON'T GO TO HIGHER OFFICIALS, he stressed. We laughed afterwords through the whole night.

just pay 50 bucks to the installation guy and u r all done in 15 mins

this is gov , indian gov people luv cash in there as*

Originally Posted by himanshu88

just pay 50 bucks to the installation guy and u r all done in 15 mins

this is gov , indian gov people luv cash in there as*

It will save time & frustration, but you are supporting & advertising corruption openly.

My JTO sucks i have been ordered by the line to disconnect the internet by the linke coz they cant do anything for frequent disconnection

Originally Posted by Sumit020

It will save time & frustration, but you are supporting & advertising corruption openly.

NO its like this every where almost
and even when the guy came with phone and modem he asked me 200
am mean am i doing corruption
who is the one to ask
if u dont pay them , they never come back again even if u have problem
so its better to keep a good relation than to say no
so i paid him 50 wat else
could i do he would not had come on time next day to install

if airtel provides service in your area, go for it, w/o second thoughts.
Their service is best and the peace of mind is worth it.
BSNL is good, as long as it works, or if u come across some relatively simple issue.

Originally Posted by akshayxyz

if airtel provides service in your area, go for it, w/o second thoughts.
Their service is best and the peace of mind is worth it.
BSNL is good, as long as it works, or if u come across some relatively simple issue.

Who said Airtel service is best? Just browse though airtel forums, you will find necessary information.

Originally Posted by jaishankar

My JTO sucks i have been ordered by the line to disconnect the internet by the linke coz they cant do anything for frequent disconnection

This happened with me too, they are unable to solve disconnection, & said me to disconnect indirectly, I asked them senior officer no., I called him & My problem is solved in 2 days.

Originally Posted by Sumit020

Who said Airtel service is best? Just browse though airtel forums, you will find necessary information.

hmm.. I was going by the GSM /mobile customer service..
At least they pick up the phone.. out of 10+ trials with BSNL, only few times the person picked up the phone, and some times the person picked up the phone and put aside, I could hear people chatting and doing nothing.

but friends lets share my story with you i take bsnl 256 connection speed was nice 32kb i got all the time as downloading speed than after 6 month one of my friend sujjest me about sify and i took sify thinking about their service but after 1 month i found that it is the biggest mistake i ever done. the sifywala comes whwn you call that is right my the question is that why each and every day i should call them? as till todayi havent spend any day with out calling them so my package is become

800 Rs monthly for sify
add 2 rs daily for mobile expenses i,e (2*30)=60
add mental torture