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BSNL BroadBand Connection- Good speed, no support

This is a discussion on BSNL BroadBand Connection- Good speed, no support within the BSNL broadband forums, part of the DSL Broadband Service Providers category; Hi All, I am using BSNL broadband ADSL connection (Home 500) for past one month. The speed is good compared ...


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Old 18-07-2006   #1
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Default BSNL BroadBand Connection- Good speed, no support

Hi All,
I am using BSNL broadband ADSL connection (Home 500) for past one month. The speed is good compared with other ISP’s. But I faced a lot of trouble while configuring the connection. The main problem is that , nobody is there to support from their side. We have to follow the conventional way only.

I need one full time internet connection. So I decided Dataone & applied for a BSNL landline. (For me landline is not required, I stay alone & uses mobile for making all calls). But I have to take one landline connection because BSNL’s ADSL connection comes in copper wire! There was no response for next one month. So I went to the BSNL office & enquire. Any how they gave me phone connection within 2-3 days. Then again I went to BSNL for apply for dataone. (Online applications are not getting response..have to go to BSNL office). This time they told, they will give me connection within a week.

The real problem comes now. I had one Alcatel ADSL USB Modem (Supports PPPoA , BSNL modem supports PPPoE) which supports upto 8 mbps & earlier was used in singapore for ADSL connection. Also I noticed in BSNL dataone FAQ that BSNL supports both Ethernet connectivity & USB connectivity. So I opted for ’Own modem’’ instead of purchasing BSNL modem. After 4-5 days I got a call from BSNL & they gave me my user id & password. I was also told that , they won’t come for installation as I am using my own modem. Even they did not told me that some configuration in their router is required for getting the connection. Also they did not gave me any welcome kit (which contains the user manual ). So I was totally blank. Any way I connected my modem & installed it. It is showing that broadband connection is there, but I was not able to access the net. So I called up the concerned person. He told a big NO, without any hesitation. (I am not blaming him. Technically he don’t know anything about modem connectivity & he told like .....’’customer modem -- I don’t know sir..!’’)

Again I tried to change my modem configuration....but nothing worked. I called up customer care...but they told they don’t know. Then why they put on their website that they supports both PPPoE & PPPoA (Ethernet & USB connectivity)? At last I went to BSNL commercial officer & bought one ADSL modem. It costed me Rs:2000 & 2-3 days time. Also I bought one network card since Using that modem, I was able to access their router & after making the configuration changes, finally I got the internet connectivity.....But it took such a long time & pained me a lot.

Any way I am using the connection now. Speed is good. As they says, it’s always on. But who is responsible for above problems..? One more thing is that where will we get the usage details..? How can we ensure that we are getting proper bandwidth? Now it is unlimited. But BSNL have to give some customer interface for this. Hope they will do it soon. Also customer satisfaction is important. Hope they will look into the problems listed here.

Last edited by Admin; 22-01-2008 at 01:14 AM.
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Old 15-04-2008   #2
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Default I am also making fool by bsnl !

From last December 2007 to till I am suffering by same trouble,and there are not any response from bsnl.I am making fool by bsnl,I am using Airtel Gprs,Mobile office and that is working nice,with out any type trouble,only in Rs.395.-- per month.
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Old 15-04-2008   #3
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i could say only one thing buddy.. after all they are in Government sector and they would react like that only.. we should take more care when we relay on gov ppl.. they act like they jumped from heaven directly... if bsnl somes to private sector then ur above queries would be answered... however private sectors are criminals.. you should not forget that.. they would reduce ur speed... over billing.. etc..
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Old 29-08-2008   #4
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Its something you choose. You can choose any private ISP like airtel, sify etc. You will get customer service. But it's not exactly steady speeds like BSNL. They have to share bandwidth where as BSNL is barely using 1/10th of the bandwidth they have! So airtel will promptly receive your call and say 'server down'.
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Old 29-08-2008   #5
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Default more info

more information required
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Old 29-08-2008   #6
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Quote:
Originally Posted by kamaldeep View Post
more information required
What information is that?
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Old 2 Weeks Ago   #7
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Arrow they do offer an interface...

go to (triple w) (dot) dataone (dot) in and click Check Account Usage!
p.s. i cannot post urls here because i didnt make more than 15 posts!
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Old 2 Weeks Ago   #8
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BSNL is notorious for its customer negligence..we can expect only this much,,in the prevailing situation,,every body know what customer care they are providing to their mobile users..a replica is there in case of BB too..but fortunately here the customer care officers are ready to speak..even though many times with "i am not the concerned person" sir..sharmaji ko phone kardo..phir sharmaji...will tell...saxenaji ko contact kardo...saxena will route to someone else;;these names are from my experience..finally we will reach back the same person from where we started...thats it
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Old 2 Weeks Ago   #9
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is there any point in posting in a thread started in july 2006?i guess many users didn't noticed that the thread starter posted his question more than 2 years ago!!
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