India Broadband Forum

ykr123 · 08-05-08, 01:48 PM

friends ,i'm facing a problem.i upgraded from ul 750(256KBps) to ul 1350(512KBps) plan.but i am getting 32KB/sec download speed same as in ul750 plan.i complained to local BSNL authorities.but they are keeping mum.can anybody suggest me what should i do in this regard?thanks in advance.

iconducted the speed test.results are as follows:

downloadspeed:221.92kbps(27.74KBPS)

upload speed:264.64kbps(33.08KBps)

the icon shows speed at 100Mbps

whitestar_999 · 08-05-08, 04:15 PM

first open bsnl portal & check that plan is showing as 1350 & plan status as provisioned.only then you can confirm that your plan has been changed.i have seen people waiting for days & sometimes weeks before their 750 plan changed to 1350.only thing you can do is kee calling bsnl & meeting with some senior official at local exchange.bsnl portal links are http://bbservice.bsnl.in/ & http://www.data.bsnl.in/wps/portal/

use 1st link & click on my orders tab to see plan name & status.2nk link shows you more information like MAC address of computer used to connect so you can confirm no one else is using your account because every computer/laptop has a different MAC address.in 2nd link you can also save the results in excel format.useful for taking a printout in case of wrong billing.you will require a 14 character portal ID(like ami12345678901) to login which will be given to you by bsnl local exchange.

ykr123 · 08-05-08, 04:18 PM

i checked the portal. it is showing 1350 plan.

whitestar_999 · 08-05-08, 04:26 PM

& order status as provisioned not future dated or open?

ykr123 · 08-05-08, 06:24 PM

order status provisioned as 1350 plan 512KB.

thats_me · 08-05-08, 07:10 PM

Did you try to talk to the guys in the Local BSNL office ? What did they say about it ?

ykr123 · 08-05-08, 08:05 PM

same answer for the past 3 days"we are checking".
to whom should i report?

ykr123 · 08-12-08, 02:13 PM

so far my problem is not rectified.friends, will anybody help me in this regard

whitestar_999 · 08-12-08, 08:13 PM

meet personally with DE(broadband)of your district to discuss this problem.

just4kix · 08-12-08, 09:16 PM

Whitestar_999 has given the absolutely correct reply. Generally I do not like to post the same reply as someone else. But sometimes it helps if someone reaffirms the previous solutions.

So yes. Go and meet the regional DE/DM of the exchange. Also make a written request (in duplicate) and take a 'received' signature/date on the application.

ykr123 · 08-15-08, 01:05 AM

thanks a lot friends.i got the problem solved.

08-05-08, 01:48 PM	#1
ykr123 Junior Member Join Date: Jul 2008 Posts: 8 Rep Power: 2	upgradationfrom ul750 to ul1350 friends ,i'm facing a problem.i upgraded from ul 750(256KBps) to ul 1350(512KBps) plan.but i am getting 32KB/sec download speed same as in ul750 plan.i complained to local BSNL authorities.but they are keeping mum.can anybody suggest me what should i do in this regard?thanks in advance. iconducted the speed test.results are as follows: downloadspeed:221.92kbps(27.74KBPS) upload speed:264.64kbps(33.08KBps) the icon shows speed at 100Mbps Last edited by ykr123; 08-05-08 at 04:17 PM.

08-12-08, 09:16 PM	#10
just4kix Platinum Member Join Date: Dec 2007 Location: Pune Posts: 8,899 Blog Entries: 6 Rep Power: 19	Whitestar_999 has given the absolutely correct reply. Generally I do not like to post the same reply as someone else. But sometimes it helps if someone reaffirms the previous solutions. So yes. Go and meet the regional DE/DM of the exchange. Also make a written request (in duplicate) and take a 'received' signature/date on the application. __________________ * Never argue with an idiot * To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. \| To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts. -------------------------------------------------------------------------------------------

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08-05-08, 04:15 PM	#2
whitestar_999 Platinum Member Join Date: Jan 2008 Location: UP(west) Posts: 1,971 Blog Entries: 1 Rep Power: 3	first open bsnl portal & check that plan is showing as 1350 & plan status as provisioned.only then you can confirm that your plan has been changed.i have seen people waiting for days & sometimes weeks before their 750 plan changed to 1350.only thing you can do is kee calling bsnl & meeting with some senior official at local exchange.bsnl portal links are http://bbservice.bsnl.in/ & http://www.data.bsnl.in/wps/portal/ use 1st link & click on my orders tab to see plan name & status.2nk link shows you more information like MAC address of computer used to connect so you can confirm no one else is using your account because every computer/laptop has a different MAC address.in 2nd link you can also save the results in excel format.useful for taking a printout in case of wrong billing.you will require a 14 character portal ID(like ami12345678901) to login which will be given to you by bsnl local exchange.

08-05-08, 04:18 PM	#3
ykr123 Junior Member Join Date: Jul 2008 Posts: 8 Rep Power: 2	i checked the portal. it is showing 1350 plan.

08-05-08, 04:26 PM	#4
whitestar_999 Platinum Member Join Date: Jan 2008 Location: UP(west) Posts: 1,971 Blog Entries: 1 Rep Power: 3	& order status as provisioned not future dated or open?

08-05-08, 06:24 PM	#5
ykr123 Junior Member Join Date: Jul 2008 Posts: 8 Rep Power: 2	order status provisioned as 1350 plan 512KB.

08-05-08, 07:10 PM	#6
thats_me Gold Member Join Date: Dec 2007 Location: Earth, Solar System, Milky Way. Age: 21 Posts: 660 Rep Power: 2	Did you try to talk to the guys in the Local BSNL office ? What did they say about it ?

08-05-08, 08:05 PM	#7
ykr123 Junior Member Join Date: Jul 2008 Posts: 8 Rep Power: 2	same answer for the past 3 days"we are checking". to whom should i report?

08-12-08, 02:13 PM	#8
ykr123 Junior Member Join Date: Jul 2008 Posts: 8 Rep Power: 2	so far my problem is not rectified.friends, will anybody help me in this regard

08-12-08, 08:13 PM	#9
whitestar_999 Platinum Member Join Date: Jan 2008 Location: UP(west) Posts: 1,971 Blog Entries: 1 Rep Power: 3	meet personally with DE(broadband)of your district to discuss this problem.

08-15-08, 01:05 AM	#11
ykr123 Junior Member Join Date: Jul 2008 Posts: 8 Rep Power: 2	thanks a lot friends.i got the problem solved.

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upgradationfrom ul750 to ul1350

upgradationfrom ul750 to ul1350

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