India Broadband

ykr123

friends ,i'm facing a problem.i upgraded from ul 750(256KBps) to ul 1350(512KBps) plan.but i am getting 32KB/sec download speed same as in ul750 plan.i complained to local BSNL authorities.but they are keeping mum.can anybody suggest me what should i do in this regard?thanks in advance.

iconducted the speed test.results are as follows:

downloadspeed:221.92kbps(27.74KBPS)

upload speed:264.64kbps(33.08KBps)

the icon shows speed at 100Mbps

whitestar_999

first open bsnl portal & check that plan is showing as 1350 & plan status as provisioned.only then you can confirm that your plan has been changed.i have seen people waiting for days & sometimes weeks before their 750 plan changed to 1350.only thing you can do is kee calling bsnl & meeting with some senior official at local exchange.bsnl portal links are http://bbservice.bsnl.in/ & http://www.data.bsnl.in/wps/portal/

use 1st link & click on my orders tab to see plan name & status.2nk link shows you more information like MAC address of computer used to connect so you can confirm no one else is using your account because every computer/laptop has a different MAC address.in 2nd link you can also save the results in excel format.useful for taking a printout in case of wrong billing.you will require a 14 character portal ID(like ami12345678901) to login which will be given to you by bsnl local exchange.

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ykr123

i checked the portal. it is showing 1350 plan.

whitestar_999

& order status as provisioned not future dated or open?

ykr123

order status provisioned as 1350 plan 512KB.

thats_me

Did you try to talk to the guys in the Local BSNL office ? What did they say about it ?

ykr123

same answer for the past 3 days"we are checking".
to whom should i report?

ykr123

so far my problem is not rectified.friends, will anybody help me in this regard

whitestar_999

meet personally with DE(broadband)of your district to discuss this problem.

just4kix

Whitestar_999 has given the absolutely correct reply. Generally I do not like to post the same reply as someone else. But sometimes it helps if someone reaffirms the previous solutions.

So yes. Go and meet the regional DE/DM of the exchange. Also make a written request (in duplicate) and take a 'received' signature/date on the application.

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