India Broadband

renishkm

Hi Guys,

I think its time that BSNL customer care got some appreciation. I happened to screw up with my Modem settings and i tried scanning the forums for the correct settings but none of them ver successful and reluctantly called up the CC - Tech support (1800-424-1600) Not sure if it is all india but sure works for bangalore . Thanks to a sweet lady who picked up the call and gave me the correct settings to my modem and guess what - it worked. Well here goes

She said -

1. Goto 192.168.1.1
2. Enter U/N & Pwd which is Admin in both cases.
3. Goto Advanced setup page.
4. Under remove column except the first one check all of them.
5. Hit the remove button to delete all the other connections.
6. Click the only edit button left out.
7. Hit the next button.
8. Again hit the next button.
9. Enter your username and password.
10. Check the "Retry PPP password on authentication error"
11. Check the "Bridge PPPoE Frames Between WAN and Local Ports (Default Enabled)"
12. Hit next button.
13. Check if the Enable Wan option is enabled and hit next.
14. Hit Save button.

That should do it. Do lemme knw if it worked for you guys.

Hope it helps.....
- Rish

just4kix

Many a times we assume too much. For example, we assume that calling the BSNL help line will do no good, they have a bunch of idiots out there, etc., etc.

But my own experience is as follows:

a) They know the settings for the modems sold/rented by BSNL (hence they will not support any outside modem).
b) They have a standard cook book and recipe book out of which they read out the solution to you. With practice they get better too.
c) I have at least found the guys wanting to help - no one ever abused me.
d) Be a little patient with them; also be nice and they will help you. The word "please" will do wonders and it will be pointless to shout/threaten when reasoning will do (use Don Vito Corleone's method).

However, they cannot help with line problems, frequent disonnections, etc. What they do is take down your complaint and pass the info to the exchange in concern. Also they cannot access your billing records or take down request for plan change, etc.

I found out another funny thing. Even after 4 months, I was unable to get my portal-id. The local exchange is closed on 2nd and 4th Saturday and it is not possible to visit them on weekdays. Hence I called Bangalore NOC (080 - 25808899). They provided me the portal-id.

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ashokvaddeboina

Thank you !
Are you sure about the settings. If anything goes wrong and if called the JTO -KMD exchange. He eats my brain to repair it.

turbo71113

192.168.1.1 not working

please help

renishkm

yeah ashok.... it works flawlessly for me... the wifi is working fine too... i am connected to my comp thru lan, ipod ps3 and my lappi thru wifi...

whts the error ur getting ???

try 192.168.1.2 also

ashokvaddeboina

Change your IP properties
network connections-->right click on LAN --->Internet protocol (TCP/IP)properties--->General --->select Use the following IP address

Fill the following :

IP address :192.168.1.1 or 192.168.1.2 or 192.168.1.3 or 192.168.1.4 ....
Subnet mask :255.255.255.0
Default gateway:192.168.1.5

Use the following DNS server addresses

Prefered DNS server :218.248.255.145
Alternate DNS server :61.1.96.69

whitestar_999

a little thing to add.don't set IP as 192.168.1.1 because this is reserved for your modem.if you are using USB port to connect to modem choose any IP after 192.168.1.2 & if you are using LAN port choose any IP after 192.168.1.1.

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ashokvaddeboina

I did n't get you .

ketansrihas

thnx for info

ashokvaddeboina

Problem solved ?