India Broadband

Mridul

Thanx a lot guys!!! for all your responses!!!

@Prashan
I am staying in sector 47, Jalvayu Tower. It being sector 47 my options are pretty limited and all my hopes are pinned to BSNL.

prashant.cn21

bro it shud b pretty quick where u r livin.....i think ur cnnction wud b handled by d sector-39 xcange.......correct me if i am wrong.......its kinda gud dat ur options r limited and u hav turned to BSNL....d speed and connectivity r fantastic....just amazing....

i too turned to BSNL becoz my options were limited....or rather it was BSNL....or no internet....i live in a village adjacent to sec-44....

i hav had my share of a few problems but nthin comes easy.......all i can tell u is its worth d wait.....

Mridul

@Prashant
Well! it's kind of different for me as I have been using Airtel for last 2 years!! in terms of customer service those guys are also dead as they feel no competition in the market to them so no obligations towards customer but at least one doesn't have to face problem with the connection. For the 2 years I never had a single day where my connection faced any issue I was only displeased with them when I applied for a wireless router and they never told me about exact availability of the router neither installed one still charged me for the same.

I hope I don't have to face any connection related issues with the BSNL otherwise I am dead meat. I called them on the toll free helpline about the availability of connection in sector 47, the guy on the helpline first cut the call, second time he said "Sir you need to contact your local BSNL office" what in the name of GOD the helpline is existing for if everything has to be reported to local BSNL office. GOD save INDIA!!!

just4kix

BSNL's CC works to resolve techical issues only. My personal experience with them has been OK. I would rate them 7/10.But that is not the case with rest of the country. So please don't throw bricks at me.

Having said that, the BSNL CC cannot help you with the following:

- New connections and sales
- Billing issues
- Line problems (they will take down your complaint and pass it on to the exchange)

99% of the times your problems will be solved only by the local exchange folks.

A personal rapport with the local linesman will more than help. Slipping an occassional Rs. 100/- to the linesman during Diwali will definitely do the trick. Don't call this as a bribe - more like satisfaction reward. But always make clear to the person that this is a reward linked to happiness and may go down or disappear if your satisfaction goes down. Also have his mobile number with you. Please make him feel valued - after all ego plays a big part. And finally never fight - keep smiling but insist on service and be assertive.

Maybe this is all wrong in the purist theory but being aggressive and demanding does not help.

__________________
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Mridul

@just4kix
yup!! that's what I am betting on!!! otherwise there are couple of cable internet providers in the locality but I don't want to go with them as I have had a bad experience of almost 3 months with them.
There exist no purist theory in a corrupt system... Money get channelled to wrong hands for wrong purposes(politicians) even when you pay it to the right channels... Money goes to right hands(service providers like linemen) even when you give it through wrong means(bribes).... only glitch (reason for guilt) is people who can't afford bribes get affected by these habitual bribe-takers and indirectly we help such causes...

Damn!!! no philosophy on technical forums....