Thread: Wifi not working in my new Laptop

hello Everyone,


I Recently Purchased Dell XPS 1530 Laptop. I am unable to use internet from my laptop using cable and also from wifi option.

Wifi card in my Laptop is Dell Wireless 1395 WLAN Mini-Card.
Modem type in my desktop pc is UTSTARCOM WA3002-g1 wireless ADSL Router.

can anyone please tell me what all the changes i have to make in my modem and also in my laptop.

In TCP/IP properties select Obtain IP address automatically.
Feed back please.

Reference :http://www.calcutta.bsnl.co.in/datao.../pppoe08a.html

alright over here as per we can see that your wireless is connected but you dont have internet access so first please connect it on wired connection and check if you are able to access webpages of not

if you have access to web pages using ethernet connection

then it may be a problem with your wireless setting
try to change your network name (SSID) to something alphanumeric
and change PSK to alpha numeric again..

but i really dont think its issue with this.. you can just check internet connection of your router

can you please update screenshot of status page

Hello Guys,

Thanks for the response ..

I tried to connect to internet using Ethernet connection i am unable to open any web pages.

I have attached some screen shots please check it ..

well the internet symbol seems to be there.. could be a DNS issue... go to the browser and type 64.233.167.99 .. does the google homepage open?

Hi Super,

Thanks for the response.

i checked with ip address again i am getting page cannot be displayed. now i am getting as Access local only. check the attachment ...



1. i am able to use internet with Ethernet connection in my Desktop PC

2. in my laptop both wifi and Ethernet connection both are not working ..

ok.. go to the command prompt (Start->run and type cmd) and then type ipconfig and post output here.. screenshot would do..

how do you connect ? Dialup mode using Wanminiport dialer ?
The link given by me shows "bridged" connection.
Or did you enter your UserID without @ bsnl.in and password in the router WAN page ?
Also in TCP/IP properties uncheck IPV6 (and uninstall it.)

I just checked the IP configuration in my laptop , i have attached the screen shot and also i unchecked the IPV6 and saved. also i have attached the modem properties.

In modem settings change MSS to 1492.
now it is 1450.
Post ipconfig/all

ok here as per i can see that you dont have access to internet using ethernet cable too so it means there is no internet access at all so the very first thing i would like to suggest you here is check basic settings and ADSL settings on your ruoter and connect it to internet
after that you can check MTU size too...

just call your ISP to get your correct details for connection (like username & password, VPI VCI and that)

once you are connected to internet then we can look forward for wireless connection

essbebe i have attached ip configuration and i am unable to update MSS value.

smoothvibes from the same Ethernet connection i am able to use broadband in my desktop i am not able to use the same from my laptop.

i may be wrong but don't you have too many tunnel adapter LAN in your result.why is that?this may be a reason for problem on laptop.disable/delete all LAN connections except the main physical LAN connection.

thats correct it may be a confilct as well so please keep your main LAN enabled and disable or delete all which you really dont use

apart from that you can keep MSS or MTU on 1400 here

@member/parichay
In screen shot I had stored for this router it shows MTU and yours MSS. ( may be a mix up. ) Please ignore.
I think your Ip config is Ok.
Check Your DHCP range includes 192.168.1.34.
Try/enter open DNS 208.67.220.220 and 208.67.222.222. In TCP/IP settings.
Select again Obtain Ip address automatically.
Once you get connected in LAN mode WIFI will not be difficult.
Para two :
Let the other connections remain. ( no harm as all are shown disconnected )
Not familiar/using VISTA OS.
If you delete them, may be difficult to reinstall at a later date if needed.
Simply uncheck in TCP/IP page.

Hello Guys,

Some Good news ... i just disabled the Bluetooth network connection and connected my laptop to ethernet cable and now internet is working in my laptop.

so thanks a lot guys ....for all the efforts and responce....

now last problem connecting to internet from wifi option plz guide me hw to configure the wifi ...

what all you have tried till now to connect your wireless, i suggest you if you are facing any issues while connecting to wireless then first of all just try to disable your firewall and then try to search for available networks and try to make you SSID and WPA-PSK as alpha numeric and try channel number 11 to connect on or (if feature is available in your router) keep it on automatic channel selection.

please check this and update

Hi smoothvibes,

Thanks for the reply.

First as u said i disabled the firewall
and changed the SSID and key. but still i am unable to connect to net from wifi please check the attachment.

try authentication type as WEP.

edit--->it's WEP not WPE.typing mistake by me.

Hi Whitestar,

There is no WPE option ....

WA3002-g1 (Type-II) ADSL MODEM MULTIUSER CONFIGURATION

Parichay just check it once again UTSTARCOM routers do have WEP encryption feature

please go to advanced setup and look forward to changed security type to WEP

and if you use WEP then make encryption strength as 128bit and try to use default key first i.e. 0123456789ABCDEF0123456789

yep WEP should be there.its not WPE that was a typo ..

Originally Posted by superprash2003

yep WEP should be there.its not WPE that was a typo ..

thanks for pointing that out.i have corrected this mistake now in my previous post.