Thread: Billing Issue...

Hi Guys,
I have applied for Home 500 plan. In Portal, my order type is showing 'Home 1000' and 'Provisioned'. I called the BSNL CC, they told me to contact the local exchange. I contacted the exchange, they show me that in there system, it is 'Home 500'. Now I got the bill for 1100 (for 20 days, I didn't get my bill, I knew about the amount after calling BFone Help Line 1500, so don't know how much I have to pay for BB and how much for BFone).
Now will anyone please tell me the procedure to correct it? (I'm getting horrible feelings just thinking that I have to run after BSNL guys to correct it )
Also mine due date is over, shall I have to pay any extra amount?

Thanks in advance...

Bharat Sanchar Nigam Ltd.

For Home 500 plan
Registration Charges Rs 100/=
Installation charges ( if not waived) Rs 250 or Rs 500/=
[s]Security Deposit Rs 500 [/s]
Monthly rent Rs 500 x 2/3 approx Rs 340/=
Modem rent if any Rs 60 to Rs 100
Taxes at 12.5 % plus telephone rental call charges and tax.
You have to pay a fine for late payment as mentioned in the bill.
2% of the bill excluding Service Tax subject to minimum of Rs 10/= in next bill.
http://www.bsnl.co.in/service/dataone_tariff.htm

You can check your usage with 14digit portal ID and password as password at http://data.bsnl.in/wps/portal to see whether you have d/l excess data 2.5GB x 2/3 approx 1.6GB. allowed for Home 500

Hi ppl,
I am facing problems with billing of my Home 500C+ dataone connection. Initially BSNL charged for telephone line charges @180 per month in first bill. And then in second bill, I got outstanding Rs. 5000 for 4.5 months. After correction they send a new bill in which landline charges has been waived but there are few unclear charges like:

ARDR Installment 200 (refundable)
NPC Installment 100 (non refundable)

I got the info that these installments will complete in 5 bills with total 1000 as ARDR and 500 as NPC. Can somebedy tell what these charges are about?

Thanks.

Yesterday I got my duplicate bill. For first month they have charge me the security deposit for modem (500), BB installation charge (250), BB charge, modem rent.

For my utter surprise, they haven't charge me for landline. I think will get later on accumulated.

Originally Posted by ensine

Yesterday I got my duplicate bill. For first month they have charge me the security deposit for modem (500), BB installation charge (250), BB charge, modem rent.

For my utter surprise, they haven't charge me for landline. I think will get later on accumulated.

No. Landline rent is waived off for Home 500 C+ plan. So enjoy.

Originally Posted by just4kix

No. Landline rent is waived off for Home 500 C+ plan. So enjoy.

Sounds cool. Is it applicable to 'Home 500' plan also? Mine is 'Home 500' plan, not 'Home 500 c' or 'Home 500 c+'.

Originally Posted by ensine

Sounds cool. Is it applicable to 'Home 500' plan also? Mine is 'Home 500' plan, not 'Home 500 c' or 'Home 500 c+'.

Landline rent waiver is applicable to Home 500 C, Home 500 C+, UL750+ and UL1350+ only. All other plans, your voice plan charges are same as before.

Hence you are advised to shift to the combo plan.

is the billing monthly or bimonthly.

Originally Posted by mohdirfanz

is the billing monthly or bimonthly.

Monthly.

Originally Posted by just4kix

Monthly.

Is the billing between 1st of consecutive months i.e) 1st August to 1st Sept, or is it 30 days starting from the date of installation?
I got my connection on 16th Sept.
Thanks in advance.
Regards,
Prathip

Originally Posted by saprathip

Is the billing between 1st of consecutive months i.e) 1st August to 1st Sept, or is it 30 days starting from the date of installation?
I got my connection on 16th Sept.
Thanks in advance.
Regards,
Prathip

12 months - 12 bills. So 1-Jan to 31-Jan, 1-Feb to 28/29-Feb, and so on.

For your connection that got active on 16-Sep, you will have prorated charges for 15 days, i.e. 16-Sep to 30-Sep. Your charges will be prorated and also your usage limit. So be careful for the first month.

Originally Posted by saprathip

Is the billing between 1st of consecutive months i.e) 1st August to 1st Sept, or is it 30 days starting from the date of installation?
I got my connection on 16th Sept.
Thanks in advance.
Regards,
Prathip

15/30 * usage limit is ur limit for sep

I am using Home250, my usage details shows less than 1 GB but in my bill statement they have charged for 450MB extra usage. How to check this

how much total usage in bill??(printed)

Originally Posted by profitin

I am using Home250, my usage details shows less than 1 GB but in my bill statement they have charged for 450MB extra usage. How to check this

if charge is extra without u using it
contact bsnl local exchange n file ur complaint
they wud reduce the amt frm next bill or if u wish delay ur bill till they correct their prob

Given the complaint, but no reply

@saprathip.
For month of Sept Day Usage allowed 50% only. and rental also 50%. Example Home 250 ( 1 GB full month) only 512MB no free night usage.
If you are on U/L plan no problem.
Also get 14 digit portalID and password from Exchange to check usage at bsnl portal.

i got 500c+ new broadband connection on 5th of march....
my total usage at 31st march is 2.432 gb.....
please help me with the amount of bill tat i would get for the first bill...
am scared that bsnl would charge for the first 5 days of the month....(1-5 march)
i mean, someone has threaded stating tat billing for first month would be for 15days if the connection obtained on 16 th of tat month and the amount of usage is also limited to half...
wat abt tat in my case...i.e., from 5th march to 31st march..????

U would be charged as follows
For 1-4 : as per your earlier Voice Rental Plan
For 5-31: As per 500C+
Rent 600/31*27 = 523
Free Calls 60/31*27 = 52
Free Data 2.5/31*27 Gb = 2.177 Gb
Charged Data (2.432-2.177)*1024*80p = 209
Total BB charge 523+209 = 632 (voice rental upto 4 and call charges beyond free calls extra)
Service tax 10%