My interactions with BSNL

Hey guys,

For nearly three weeks now, my BSNL connection was not working. Today it started working. So let me share my interactions with BSNL.

4-Sep (3 AM or so): Connection stopped working.

5-Sep: Made a complaint on 1-800-424-1600. Got a compliant number with the usual assurances. These guys at the CC are there to solve modem issues only. In case of error 678, 676, etc. they just forward the complaint to tech dept. The Pune tech dept number is 25459000 and 25459004.

6-Sep: As usual the tech dept numbers are always busy or no one simply picks up. Made another complain to toll free number. Also registered for partial service complaint at 198.

7-Sep: Sunday. No service.

8-Sep: Got a call back from BSNL. I was at office. They again noted down the errors and promised to rectify the same.

9-Sep ~ 13-Sep: Again various complaints but no service. On 12-Sep, a guy promised to look at the line. I think he did because my SNR values shot up but I still could not connect. Constant interaction with toll-free and 198 service.

15-Sep: A lineman from BSNL visited home but could not find any fault.

16-Sep: Made a written complaint in duplicate. Interaction with toll-free and 198 service.

17-Sep: The linesman returned with another technical officer. The tech guy said that modem was faulty. He said as it was under one year, I will get a free replacement. He also said that the splitter was not before the parallel telephones, which was true - but I was not having problems earlier.

18-Sep: The linesman replaced the entire line and he asked my wife to take the modem to the exchange and get a new one. He altered the wiring in home so that splitter separated the voice and data lines properly.

19-Sep: The linesman returned with a new modem. He said that the port has been changed. SNR values and line attenuation improved greatly. The tech guy said that new port has been assigned to me and the connection should start working from the next day.

20-Sep (2:30 pm): Hurray! I am online.

My own thoughts:
1. I knew that the splitter connection was faulty but that was not the cause of my disconnection. At most I should have suffered from frequent breakdowns. Same connection was working earlier.
2. Old modem was not faulty. I got a free replacement modem - UT300-R2U which has new firmware and no wizard.
3. There was fault in the port all along. No idea where this is - probably at the exchange. This was the root cause.
4. It pays to be persistent. But BSNL guys in Pune are not uncooperative.

good to know that finally your problem is solved!from my experience if you know some senior BSNL official(like in my case DE of the district)your problem get solved promptly.

@Just4kix, you are a senior most member of the forum. you have share your experience with us that is very nice, you are from Pune which is an advanced city of India but one thing I would like to share is that I am from a very small town. But in our place the BSNL service is very good. One of my experience is like this.

One day I found that My DSL lamp is not glowing & blinking. Then I checked my phone line and found my phone line is dead at around 4:30 - 5:00 PM (Evening)

I went to the local exchange to make a complain. when I proceed to the complain room I found our SDO is there out side the exchange and seeing me entering the complain room he asked me what happend? I told him my problem.

then he alot a BSNL person and believe me only within half an hour my fault was rectified.

And this type of help we are always getting from our BSNL office.

Lucky you... If every one starts getting service like you did then a lot of peoples lives will get easier

Originally Posted by Admin

Lucky you... If every one starts getting service like you did then a lot of peoples lives will get easier

Believe me admin. we are getting service like this. Another event on thursday is that. I am in 1350UL plus plan. but I am getting my bill including my phone rent. I asked our CC. they can not do anything then I asked our SDO regarding this problem, he give me a telephone number of Accounts officer BSNL . I called the officer he told me that my BB plan has been changed to 1350 plus but my landline plan is not changed. I give my phone receiver to the SDO, he listen to the solution from accounts officer and order another employee to change the said plan immidiately. and that people do it within 15 min in front of me.

So we are lucky

For those in Pune, here are some contact numbers (prefix with 020 when calling from cell phones):

Tech. Dept: 25459000 or 25459004
NIB (for Port related issues): 26357000 or 26363330 or 26334480

Shivajinagar (Pune) Exchange, tech team:
Mr. Sujit: 9890571250 (Tech)
Mr. Chakranarayan: 21151469 (Tech)
Alexander: 25535202
Linesman Mr. Sable: 21151321

Bangalore NOC: 080-25808899

Some of the above numbers may be useful to you.

hey if you the numbers of hyderbad please post them too

Sorry. Don't know the HYD numbers.

I had a similar experience.

I did not pay my last months bill out of my ignorance. Aug 28th is the last official bill pay date. So on Sep 11th landline outgoing is blocked. And to my nightmare, on Sep 17th, they disconnected my Broadband connection also. So I've decided to pay the bill and I visited CC office and payed the bill on Sep 20th. Those guys told me within 3 hours the connection will be activated. As promised, they activated landline outgoing calls. I happily turned ON the modem and to my luck PPPoE link didn't turn up. So the drama starts here....

I called to CC (to 1500 no.) on Sep 20th 12:00 PM from my landline and registered a complaint. He told that it will be done by EOD. I waited eagerly. After 6 PM I rang up CC again and shouted, this time the guy is soo smart, he said that re-activation will be done after 24hrs of payment. So as time passed, I waited till Sep 21st 6PM. No PPPoE link yet. I called CC again and shouted again. Now this guy is soooper smart and said all the BSNL servers are down and problem will be resolved in time. He said that technicians are not available on Sunday. I swallowed all my bad words and greeted him a big thanks.

Now there is a twist. Sunday is passed and now it is Monday (22nd sep). I called JTO and he said there is some problem with re-activation file. It was not uploaded (I'm not sure what he meant) and promised that the connection will be activated in two hours. In total I called 3 times the same day and he just ignored my calls. Then I called to 12678 and told them the problem ( I had to dial 20 times to get connected to this line), then she told me that we haven't yet got the re-activation request :@:@:@.

I then personally visited CC office around 4 PM on the same day. JTO was not there. DE went out. I lost my hope and returned home. On Tuesday (22nd sep) I met DE and he called up Dataone DE and requested him to activate the connection. At 2 30 PM, the link is up. Oops!

This is just a short-cut story. I nearly called 30 times to CC on those 3 days. And following are the several numbers I contacted excluding CC number. If I had a chance I will post screen shot of call list where it lists the total no. of calls to a specific no.

040 23235331
23233688 --> This is DE office phone no. A call to this no. did the magic.
23234770
23303340
23542424

Moral of the story: Pay bills in time or BSNL will make you run behind them

BSNL has many other numbers that you can contact. 1500 is a Toll free number which can be dialed from the BSNL mobiles also. There is another number 12727 which is PG Cell of CGM of every circle. In Kolkatta & Chennai this is 1095. Emails and numbers of all Officers are available on the website. The UP West website has a list of officers related to Broadband District or SSA wise.

The current CMD's secretariat responds to all emails with their action taken, which is usually forwarding to the concerned Circle. The DDG PG's office follows up all complaints including calling to verify if the compliance report received are correct. PG systems are also given on the websites.

If properly followed up on paper/email the PG response of BSNL is amazing although it is a Govt. body. The only problem being that their ITS officers are not BSNL employees but on deputation from DOT. So they have to be chased with many communications and responses usually come when pushed from HQ. I forced them to start Broadband first in the District in NIB II when they refused me saying that media is not available.

these bsnl technicians are so lazy & annoying

my connection was working very well,until these buffoons messed it up while repairing my neighbor connection

so i approached my area's technician and he promised me to resolve it,yes he does resolves it,but only half of the work is done, my adsl line is working but my telephone line is still dead

is he thinking that i will resolve the other half of the problem myself

he shud be the most laziest person in the world or most stupidiest person in the world


how can i acess customer care wen my telephone is dead,

why cant bsnl have non bsnl customer care number to dial from a mobile

Originally Posted by just4kix

For those in Pune, here are some contact numbers (prefix with 020 when calling from cell phones):

Tech. Dept: 25459000 or 25459004
NIB (for Port related issues): 26357000 or 26363330 or 26334480

Shivajinagar (Pune) Exchange, tech team:
Mr. Sujit: 9890571250 (Tech)
Mr. Chakranarayan: 21151469 (Tech)
Alexander: 25535202
Linesman Mr. Sable: 21151321

Bangalore NOC: 080-25808899

Some of the above numbers may be useful to you.

Hey thanks a lot for those numbers. My crazy BSNL 'broad' band is giving 15 KBps instead of usual 235 KBps. Need to get this damn thing fixed ASAP.

Anyone from Pune (Market Yard) area over here? :sad:

it is the same story everywhere.

@internet guy

how can i acess customer care wen my telephone is dead

Consider yourself, lucky! BB is working !! usually line goes dead.
Send an Online complaint. Or TEST the telephone wire
to check whether DC ( 40 to 60 V) with a line tester.
Sorry. I don't know your location. TRY suggestion No 2 below.
Para two:
For same complaints in Kolkatta Phone dead/BB working. etc
calcuttatelephones.com/help/helpex.php
Select "NOT KNOWN" .
Being Sunday, may not be attended today.
2. Ask your friend to dial BSNL Fault Report Number ( in Kolkatta)
and Type your telephone number.
Normally a Docket Number is given.

Originally Posted by just4kix

For those in Pune, here are some contact numbers (prefix with 020 when calling from cell phones):

Tech. Dept: 25459000 or 25459004
NIB (for Port related issues): 26357000 or 26363330 or 26334480

Shivajinagar (Pune) Exchange, tech team:
Mr. Sujit: 9890571250 (Tech)
Mr. Chakranarayan: 21151469 (Tech)
Alexander: 25535202
Linesman Mr. Sable: 21151321

Bangalore NOC: 080-25808899

Some of the above numbers may be useful to you.

Hi,
can these nos. help bsnl evdo also?

^^ I don't think so.

who r u? ne way thanks....

Look guys,i dnt knw abt Pune or something,but I m in Nagpur and HAVE APPLIED BSNL BRODBAND 2 MONTHS AGO.I GOT THE MODEM,THE PHONE,THE ADDRESS NOTE NO AND ALL,BUT TILL NOW MY DSL LIGHT IS NOT BLINKING!I just went to the VRCE Exchange last week,and THEY TOLD IT LL TAKE MORE 2 WEEK TO STRAT WORKING!Can u imagine such a time period?I am Fade up now.Till now i have gone to the exchange abt 20-25 times!Really,BSNL SUCKS IN Nagpr man,but in My hometown Asansol,near kolkata,we get BSNL BRODBAND BTWEEN 7 DAYS IF ALREADY HAVE A PHONE IN HOUSE,AND IF NOT,THEN AT THE MAX 15 DAYS!

Are there numbers for TamilNadu...??

Originally Posted by deathlord

Are there numbers for TamilNadu...??

I was hoping that somepne will find out and post here ...

You may register your complaints at
pgportal.gov.in

Originally Posted by AryanChinha

Look guys,i dnt knw abt Pune or something,but I m in Nagpur and HAVE APPLIED BSNL BRODBAND 2 MONTHS AGO.I GOT THE MODEM,THE PHONE,THE ADDRESS NOTE NO AND ALL,BUT TILL NOW MY DSL LIGHT IS NOT BLINKING!I just went to the VRCE Exchange last week,and THEY TOLD IT LL TAKE MORE 2 WEEK TO STRAT WORKING!Can u imagine such a time period?I am Fade up now.Till now i have gone to the exchange abt 20-25 times!Really,BSNL SUCKS IN Nagpr man,but in My hometown Asansol,near kolkata,we get BSNL BRODBAND BTWEEN 7 DAYS IF ALREADY HAVE A PHONE IN HOUSE,AND IF NOT,THEN AT THE MAX 15 DAYS!

throw the modem and telephone on their face and try for airtel

bsnl starts well,but later the problems wont be resolved

Originally Posted by fuzzyguru

Hey Please help me some body (****** ***** had already hacked my gmail Id & I recoverd any how but that *** of ***** has deleted my all imp mail his ip is .....

202.177.255.219. *******
Please help me out....@:
48::48::48:

first tell us how u recovered ur account and how u found out the IP.......

fuzzyguru first of all i request you to please use proper and decent words on forum otherwise i may need to give you a new title Banned
I understand your anger and problem but abusing on forum can not help in that case. Please answer Evander Leopold's question so that we can help you for the same case.

thanks
~smoothvibes~

good .. atleast problem is resolved...

Rate of unlimited cut from 750 to 500 p.m.

from 1st November unlimited home plan Rs.500 p.m. instead of Rs.750 p.m.

what about home500 plan,
they should reduce it too.............

Originally Posted by minikuti

Rate of unlimited cut from 750 to 500 p.m.

from 1st November unlimited home plan Rs.500 p.m. instead of Rs.750 p.m.

Where was this announced? Where is the press release? I am not sure that this news is correct.

Originally Posted by just4kix

Where was this announced? Where is the press release? I am not sure that this news is correct.

I m forwarding this link originally posted by essbebe somewhere........

http://www.calcuttatelephones.com/ad..._reduced_e.jpg



.

@just4kix

Where was this announced? Where is the press release? I am not sure that this news is correct.

In three languages Bengali/English/HINDI

HOPE THESE WEB SITES Are official web site/s of BSNL Calcutta.( Now kolkatta)

Any other information , suspecting these as "Hacked " web sites,
I have no way to confirm ! The link given earlier by me, was also from this forum or some other forum , i think , posted by somebody else.


http://www.calcuttatelephones.com/ad..._reduced_h.jpg

http://www.calcuttatelephones.com/ad..._reduced_b.jpg

http://www.calcuttatelephones.com/ad..._reduced_e.jpg

Someone else,here, expected me to check all the downloads before posting the link !!! because he was unsuccessful in D/L drivers for a
dialup 56K modem !.

@essbebe
I think these ads are for Calcutta Telecom circle only. Is there any addvertise for all India Customer.

Originally Posted by minikuti

Rate of unlimited cut from 750 to 500 p.m.

from 1st November unlimited home plan Rs.500 p.m. instead of Rs.750 p.m.

i have been hearing abt this on a lot of tech forums but yet have not seen any ads or newspaper announcement... A visit by my friend to the local exchange prove futile as they had their best answer We Do Not Know.. also their tarrif page Calcutta Telephones[/url] still shows charges as 750.... .. well only way to find out is when i will get my bill lol.

Also wondering if the 750 plan will now have 512 kBps UL as opposed to 256 ...

offtopic
This reminds me of a user in a private torrent site who is probably from U.S. commenting that since he lives in a small town he had to suffer slow d/l speeds and last week some company announced a new high speed BB offer and he is very happy as he will get that ..
Out of curiosity i asked him his current speed

His reply
Just 15Mbitline

I wondered if i tell him my BSNL 750 plan speed he might fall of his chair/have a heart attack etc etc

Originally Posted by Shamik Mitra

offtopic
This reminds me of a user in a private torrent site who is probably from U.S. commenting that since he lives in a small town he had to suffer slow d/l speeds and last week some company announced a new high speed BB offer and he is very happy as he will get that ..
Out of curiosity i asked him his current speed

His reply
Just 15Mbitline

I wondered if i tell him my BSNL 750 plan speed he might fall of his chair/have a heart attack etc etc

LOL. Very funny (on ourselves).

@Shamik
the 15mbit story was surely funny

Originally Posted by Shamik Mitra

Out of curiosity i asked him his current speed

His reply
Just 15Mbitline

I wondered if i tell him my BSNL 750 plan speed he might fall of his chair/have a heart attack etc etc

Guess that kinda suits our economy.

For one, I know that if some ISP were to indeed offer that speed in unlimited plan, most of us would be buying a terabyte HDD every week !

Originally Posted by newprouser

Guess that kinda suits our economy.

For one, I know that if some ISP were to indeed offer that speed in unlimited plan, most of us would be buying a terabyte HDD every week !

hahahaha

Originally Posted by newprouser

Guess that kinda suits our economy.

For one, I know that if some ISP were to indeed offer that speed in unlimited plan, most of us would be buying a terabyte HDD every week !

aren't we doing it already .

15mb is still alien technology to us

maybe in 2020 we will have a 15mb ul

Thanks for the pune numbers brother. I`ve applied for a connection here and am hoping to get it soon.. the people have promised 10 days lets see when it comes..

BSNL offers a very good service to its customer. but the employees are not very helpful.

Originally Posted by internet_guy

15mb is still alien technology to us

maybe in 2020 we will have a 15mb ul

i hope so ...... i really hope so

BSNL CC unit is not good they just docate the number if problem is critical(like speed problem etc) then it will hardly solve by only a phone call

20090827 2015 Net down
20090828 0900 Complaint registered at 1800-424-1600
20090828 0940 Complaint registered with BSNL Balongi exchange
20090828 1020 Complaint registered with Tech Exec who said it will be done by evening
20090828 1030 Complaint registered with BSNL Balongi Exchange.
They said that the service is off at all phones in the area as some tower is being installed
20090828 1145 BSNL Balongi exchange called up to say that Internet is funcitonal. When checked, it was on.

Originally Posted by parmindersinghaziz

20090827 2015 Net down
20090828 0900 Complaint registered at 1800-424-1600
20090828 0940 Complaint registered with BSNL Balongi exchange
20090828 1020 Complaint registered with Tech Exec who said it will be done by evening
20090828 1030 Complaint registered with BSNL Balongi Exchange.
They said that the service is off at all phones in the area as some tower is being installed
20090828 1145 BSNL Balongi exchange called up to say that Internet is funcitonal. When checked, it was on.

Iteresting ... and pleasing ...

much better than RIL

Hi all,
I had some similar issues. Rather than going on a long rant and destroying whole pages I have documented them on my blog and titled the entry BSNL

BSNL « My Blog

Originally Posted by whitestar_999

good to know that finally your problem is solved!from my experience if you know some senior BSNL official(like in my case DE of the district)your problem get solved promptly.

Nobody knows how things work so it really doesn't matter whom you contact..

This is From my own experience

Pune got some good guys in BSNL.You are lucky.

Originally Posted by Nikhil M Das

Pune got some good guys in BSNL.You are lucky.

No really. You need to find the correct pulse of the person. Those guys are underpaid and the crappy/faulty network does not make their task any easier.

All you have to do is empathise with them and cajole them a bit.

Hi
here is my story of BSNL.
I had BSNL connection from last few years and i am very happy with the service when compared to other ISP's.
I was having Type-I modem and wanted to shift to Type-II mode which has got Wi-Fi. So i went to BSNL Exchange(my placeombivli) and contacted SDE and he was very kind and told me to write an application and submit it.

Now , i knew it will take time so out of curiosity i asked him if i can get it on the spot or will it take 1-2 weeks. He told me to 1st write the application,get it signed from him and return the entire old modem kit and submit it to Store department.

I went home(its just 2 min away from BSNL exchange) and wrote the application, did signature of my mom :P and went back to SDE. get it signed from him and headed to store. i had to wait there for 1 hr , because his shift time was 11 AM and yes..he came @ 11 Am and i gave him back the old kit and a copy of recent bill.

And then he gave me a brand new box pack new model of type II. So here @ my local exchange guys are very young and they know how thing works. Even my internet is 99.999% UP without any issues. Recently we had Navratri festival in our area and they had put mandals and since then i used to get frequent DC. i compalined to local exchange(No. 198) and in next 2 hours my problem was solved. after 2 hrs i got call from Exchange to confirm if the problem was solved or not.

So to cut this long story short, i think BSNL is best and i wont switch to any other ISP. I am using UL 750+ plan.

I hope BSNL bring 1 mbps UL with out FUP and live up to expectations of all the users/

Does anyone know the current Toll-free CC number of BSNL, where I can register complaints? The 1800-424-1600 doesn't work anymore (at least for me).

Originally Posted by bitterfriend99

Does anyone know the current Toll-free CC number of BSNL, where I can register complaints? The 1800-424-1600 doesn't work anymore (at least for me).

Make a call to the local exchange. They can give you the no. of concerned official.

just dial 1500..and wait for Hindi English or other option ..keep trying .don't hang up..

You can also call the J.T.O of your exchangeand say you have a Broadband complaint to make.

Originally Posted by bitterfriend99

Does anyone know the current Toll-free CC number of BSNL, where I can register complaints? The 1800-424-1600 doesn't work anymore (at least for me).

local exchange = dial 198