India Broadband Forum

agent · 11-01-07, 07:50 PM

1. Government organization so always have a poor customer service and service.
2. If telephone line goes down then you are left with nothing.
3. Not large user base so always a risk is involved.

IBF · 12-14-07, 02:39 PM

Well now a days i would say that goverment organizations are also doing preety much well but stil they are behind other private companies provind the same services.

Cranking · 01-20-08, 03:33 PM

I don't think that now a days telephone lines goes down that often and as of the government service then i would say that they do lack in this field but if you look at there service for phone service you would notice that it is really good.

Message · 01-24-08, 03:11 PM

It is not that government companies are not good. I had been using some of there services other then telephone and i am very much satisifed with them but i still thinkg that thye need to imporve a little bit more.

just4kix · 01-24-08, 03:40 PM

Over the past 10 years with BSNL landline, the worst was when my home landline was down for a 2 and half months. There was a fly-over construction on the major road near my residence and those people badly damaged the cables. BSNL people said that they were unable to approach the site as there were too many equipment and machinery impending their work.

On some other couple of occasions the phone was down for some fifteen days - maybe a couple of times.

At all times, BSNL provided the credit for non-usage. Over the past two years, I see a definite improvement on BSNL customer service but there are many more bridges to be crossed.

Peace · 02-06-08, 10:48 PM

Quote:

Originally Posted by just4kix

Over the past 10 years with BSNL landline, the worst was when my home landline was down for a 2 and half months. There was a fly-over construction on the major road near my residence and those people badly damaged the cables. BSNL people said that they were unable to approach the site as there were too many equipment and machinery impending their work.

On some other couple of occasions the phone was down for some fifteen days - maybe a couple of times.

At all times, BSNL provided the credit for non-usage. Over the past two years, I see a definite improvement on BSNL customer service but there are many more bridges to be crossed.

BSNL is surely the one of the best and they have improved a lot but i think with this they also need to concerntrate on broadband customer care representative who are not that much technical as they should be..

just4kix · 02-07-08, 10:54 AM

Quote:

Originally Posted by Peace

BSNL is surely the one of the best and they have improved a lot but i think with this they also need to concerntrate on broadband customer care representative who are not that much technical as they should be..

Absolutely.

sumitdutt · 01-07-09, 10:29 PM

i think bsnl is best in data services right now

line breaking problems bsnl solve within hours after facing lot of connection surrender

11-01-07, 07:50 PM	#1
agent Bronze Member Join Date: Nov 2007 Posts: 105 Rep Power: 3	Disadvantages. 1. Government organization so always have a poor customer service and service. 2. If telephone line goes down then you are left with nothing. 3. Not large user base so always a risk is involved.

01-24-08, 03:40 PM	#5
just4kix Platinum Member Join Date: Dec 2007 Location: Pune Posts: 9,219 Blog Entries: 6 Rep Power: 21	Over the past 10 years with BSNL landline, the worst was when my home landline was down for a 2 and half months. There was a fly-over construction on the major road near my residence and those people badly damaged the cables. BSNL people said that they were unable to approach the site as there were too many equipment and machinery impending their work. On some other couple of occasions the phone was down for some fifteen days - maybe a couple of times. At all times, BSNL provided the credit for non-usage. Over the past two years, I see a definite improvement on BSNL customer service but there are many more bridges to be crossed. __________________ * Never argue with an idiot * All my useful articles and Guides \| My Movie Collection \| Moser Baer Movies -------------------------------------------------------------------------------------------

01-07-09, 10:29 PM	#8
sumitdutt Junior Member Join Date: Jan 2009 Age: 33 Posts: 7 Rep Power: 2	poor bsnl i think bsnl is best in data services right now line breaking problems bsnl solve within hours after facing lot of connection surrender

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12-14-07, 02:39 PM	#2
IBF Bronze Member Join Date: Dec 2007 Posts: 102 Rep Power: 3	Well now a days i would say that goverment organizations are also doing preety much well but stil they are behind other private companies provind the same services.

01-20-08, 03:33 PM	#3
Cranking Junior Member Join Date: Dec 2007 Posts: 56 Rep Power: 3	I don't think that now a days telephone lines goes down that often and as of the government service then i would say that they do lack in this field but if you look at there service for phone service you would notice that it is really good.

01-24-08, 03:11 PM	#4
Message Junior Member Join Date: Dec 2007 Posts: 58 Rep Power: 3	It is not that government companies are not good. I had been using some of there services other then telephone and i am very much satisifed with them but i still thinkg that thye need to imporve a little bit more.

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