we recently got an LG SMART TV. and invested for a 10MBPS cable connection though I had a good Airtel connection for last 4-5years.
We showed the sales guy the TV and said we are taking the connection primarily for 2 reasons:
1. For the TV
2. If their connection will work even when power goes.
Everything seemed great till the connection is setup. When connected to the TV, no ip is getting assigned. So I invested in a high end router of 6000/-. Still it did not work.
Gave a couple of calls to the customer care. they just opened the issues and by evening closed. Pissed off, gave the call to the sales person and found out that the regional person does not know how to get the LG TV working so he kept closing the tickets without informing anyone.
After 4-5days of waiting and struggling, finally we gave up on Beam cable on getting LGTV working.
It works perfectly with Airtel.
So we thought atleast the 2nd one works.
Yesterday when power went away, the cable didnt work. We raised a complaint, no one has even come for service till now.
We called the customer care and requested for a refund, its just been like 15days. Not sure what they will do.
I asked for their escalation policy - NO REPLY
Asked for the details of regional head - NO REPLY
We had similar problem with SIFY in Bangalore a few years back, they could control the local distributors services. Though I tried to clarify with the Sales guy initially on their org structure looks like they are setup similarly.
Appreciate if anyone can suggest a good broadband on high speeds other than airtel.