Thread: Settop Box Problem

I have a Zenega CD 1004is STB which have got damaged
It's red light keep on blinking and also the connector in which we connect the Wire coming from the Dish have got damaged. Actually i smashed the STB out of window when it lost signal during Mumbai Indians Match due to rain

My Box is 3 years old

How much would a new box cost and will i have to just buy a box from the dealer and enter my VC into it and njoy dishtv
Or i have to inform Dish TV that i got a new STB
Will I have to change VC Card as i have read that VC will only work in the STB in which it was installed ie. they are binded together

Which Settop Box are they providing now

Originally Posted by vIjAy_kHaSa

I have a Zenega CD 1004is STB which have got damaged
It's red light keep on blinking and also the connector in which we connect the Wire coming from the Dish have got damaged. Actually i smashed the STB out of window when it lost signal during Mumbai Indians Match due to rain

Very mature behaviour, I would admit.

Originally Posted by vIjAy_kHaSa

My Box is 3 years old

How much would a new box cost and will i have to just buy a box from the dealer and enter my VC into it and njoy dishtv
Or i have to inform Dish TV that i got a new STB
Will I have to change VC Card as i have read that VC will only work in the STB in which it was installed ie. they are binded together

Which Settop Box are they providing now

You will have to contact DishTV. They will provide you a new STB for Rs. 1500/-. I hope the VC is not damaged or it will need replacement and cost you another Rs. 400.

The old VC card can work with the new STB - but DishTV will have to change the STB Id to VC No pairing.

DishTV will provide the Zenega STB.

Thanks for the info

Originally Posted by just4kix

Very mature behaviour, I would admit.

what could i have done
Mumbai just needed 4 runs from 1 over and they coudn't make it
I got angry and STB was right in front of me

Its better if you can call or mail to customer care and ask the same......or you can go to any dealer and ask what could be done....whether this can be replaced / repaired or there is any need for new one.

Wouldn't it be better to get a new connection and that way you will get the box free, as Dish TV are giving their set top box free (if this offer is still on)

Originally Posted by Preeti_20

Wouldn't it be better to get a new connection and that way you will get the box free, as Dish TV are giving their set top box free (if this offer is still on)

That may not be a good choice (even if the offer is still on). Because you have to take a new connection and subscribe to a package again. The new package will be effective from that day.

The old connection, if it has some balance amount left, will remain unused. I am not exactly sure what is the procedure for refund.