Thread: Past 4 days without Dish TV

I am an old Dish TV customer for the last six years in Saket, Delhi. My VC no 01504188889 and I have a Platinum package. On last Saturday (Mar 12, 2011) I rang up customer care and told them I was not getting MTV, Sony, Ten Sports, Star Gold, Filmy Cartoon Network and Disney channels. They gave me the Comp No 55603378. On Monday, their technician one rahul Singh came, spent nearly 2 hours with his 3 interns and declared there was alignment problem in the Zenega STB. He took away the STB alongwith the VC card to be sent to the workshop, without the least providing any alternate STB so that we could watch Dish TV uninterruptedly. On Tuesday, the idiots sent me an SMS on 9811210204 saying my complaint is solved. I rang up their CC again and they gave me a fresh Comp No 55796496. Since then I got only one call from Malaviya Nagar asking about my complaint, whereas it shd have been the other way round. They shd have been telling me when I would get my STB. I am still awaiting their response. I am not going to ring up their CC any more. I will wait for them to return with my repaired STB and restore the connection. If they continue this delay, I will discontinue Dish TV subscription which is, in any way renewable in June, and in the meanwhile, I shall opt for Tata Sky Plus HD.

Latest Update; The header should now read: "Past 8 Days without Dish TV". Today March 21 is Monday. I rang up the Dish TV Customer care, they said things are late because of Holi holiday (mind you Holi was on a Sunday) and gave me a fresh complaint number 56050303. This is their third complaint number on a single issue. They have assured me they will return my STB to me within 24 hours. I m keeping my fingers crosses. So much for Dish TV's prompt service.

Latest update: Today is Tuesday March 22 and still there is no sign of the cheat Dish TV technician who has taken out set top box and VC card on March 14 (last Monday) for repairs. For the umpteenth time, I rang up the Customer Car, they 'sympathized' with me and said for the umpteenth time something would be done in the next 24 years, which is in the least convincing. I appeal to all users of India Broadband Forum not to subscribe to Dish TV any more and if possible switch to any other DTH service provider. Dish TV senior people, by their irersponsibility, pussilanimity and nincompoopish behaviour, have well and truly proved that Dish TV is India No 1 Cheat DTH provider. So much of bile today.

At last my issue was resolved on the 12th day on March 25 after the intervention of a bigwig from Dish TV. They had to send their own qualified technician, who changed the placing of dish antenna, and Dish TV started working. The STB was replaced, my VC card was replaced. Imagine staying without TV channels for 12 consecutive days! I shall keep the name of the Dish TV bigwig confidential, but imagine the plight of the common Dish TV consumer. Dish TV should revisit their entire complaint redressal mechanism at the earliest if they want to stay the market leader.