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TRAI Amendment on Customer Care Number of DTH Operators

  1. #1
    Junior Member
    Join Date
    Mar 2008
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    Exclamation TRAI Amendment on Customer Care Number of DTH Operators

    Guys ,

    When i was going through the TRAI's DTH Amendments(attached) , I came to know about the below point .

    (3) Every direct to home operator shall ensure that no call charges are levied upon, or payable by its direct to home subscriber, for calls made to the “toll free number” or “consumer care number” or “help line number” or special number, as the case may be.

    I am a Dishtv customer for the past 5 + years , i remember that on the initial days they had a toll free number for customer care but nowadays that numbers are vanished..

    I just went to all DTH operators website viz Dishtv , TataSky , Videocon , Big TV , Sun Direct , Airtel Digital TV and found that except Reliance's Big TV none of the operator is having the Toll Free number.

    Before making a complaint i want to know from u guys that my observation is correct or wrong ?

    Thanks
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