Thread: Digitialpoint not accessible on Sify or Bsnl

Hi,
I am having problem i am not able to open Digitalpoint forums(http://forums.digitalpoint.com).first i thought it is a site specific problem but later i discovered many Indian members are facing this issue.

Looking at traceroutes, i see i can only reach vsnl node, all my packets are lost at this point.

Code:

Tracing route to digitalpoint.com [216.9.35.56]
over a maximum of 30 hops:

  1    40 ms    40 ms    41 ms  59.95.160.1
  2    53 ms    54 ms    53 ms  218.248.255.26
  3    55 ms    53 ms    54 ms  115.113.128.17.static-mumbai.vsnl.net.in [115.11
3.128.17]
  4    54 ms    53 ms    53 ms  59.163.16.5.static.vsnl.net.in [59.163.16.5]
  5    54 ms    54 ms    53 ms  59.163.16.5.static.vsnl.net.in [59.163.16.5]
  6   285 ms   285 ms   285 ms  59.163.16.142.static.vsnl.net.in [59.163.16.142]

  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *     if-11-0-2.mcore3.PDI-PaloAlto.as6453.net [64.86.84.129]  reports:
Destination host unreachable.

Trace complete.

Now surely, its a issue with bsnl as DP can be accessed on proxies. look like a broken route to me.


does anyone know where to report it and get it solved?
Going in local exchange and talking traceroutes seems not a smart move to me anyone knows a contact point for bsnl's network admins?

bsnl is the most problematic and insane isp to use, i don't think they will resolve it.


Everything is accessible from Reliance
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even though i know, my complaint might not be taken. I still want to file a official complaint regarding this.

any contact informatation?

Originally Posted by Gary4gar

even though i know, my complaint might not be taken. I still want to file a official complaint regarding this.

any contact informatation?

visit ur bsnl exchange for that.

Originally Posted by Gary4gar

even though i know, my complaint might not be taken. I still want to file a official complaint regarding this.

any contact informatation?

A written complaint with receipt to Nodal officer and Appellate authority. Address and phone no on the backside of your bill.

Even I am not able to open it on Tata Indicom Connection..

opening flawlessly on my reliance optic ethernet


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OK Guys -- there is no Fun in banging your head and looking for solutions here and there and checking ur PC or Laptop settings. i have done all i can do , contacted all concerned and eventually writing this after going through in depth .

The problem started on staurday 30th may after dp went missing for few minutes .
after that networks of Bsnl/ Sify / tata didnt worked on forums.digitalpoint.com .
for 2 days we didnt looked to it as a serious matter -- but on monday when some of my friends pointed that they can access it --- and icant -- i statred inqiring and came to find that these 3 networks cant access it . by wednesday bsnl is back on track and people can log in . sify i dont have any idea ; tata is still jammed.

Abt the tata i have lodged complaint on monday night --- tuesday evening i had a call from their technical department --and they wanted me to do certain steps (posted above in the thread by f22). as ther propblem didnt solved after 30 min --the call gets Dc and no one responds. icall the customer support again at night and they said that ur prbloem is resolved as someone has talked to me. (yes they did talked but did not solved) . so i opened another complaint and they assigned me a new compaint number .

wednesday noon at 12: a call from tata main technical hyderabad comes to me -- they again asked me to do same steps for 40 min and then when no solution comes-- the call is dc (I TRIED MY LEVEL BEST TO EXPLAIN THEM THAT THIS PROBLEM IS NOT A MACHINE RELATED BUT IP RELATED AND LINKED TO TATA ALL OVER INDIA -- BUT DAMN THOSE GUYS CANT BELIEVE ME --AS ITS A BIG CLAIM-- ALL OVER INDIA )

anywasy i called back at wednesday night to find that my complaint is closed /resolved as they said (when nothing has been done).

FRUSTRADED i had a long dicusion and they issue m another compalin number/ also i got mails from there department that they will work .

thursday afternoon-- some tata guys from local office come up to look into matter-- and then only i explained them the problem --that they realised and communicated to their technical that the problem is not at local end but at server ends. they have kept me on hold and looking into matter .

the thing is its very dificult to explain to these guys and inspite of all this they are clueless. i got my bsnl connection back running and i am back on dp with effect from today but tata is still not showing the dp page .

so the best solution for this is --that all of u who are havingthis problem --raise a compaint to tata on daily basis and specifically state the forums url that this is not working . --- else u will be waisting ur time in apprehension that the technical are looking (whikle they will be trying to solve problem at ur local end.) so until and unles there is a mass complaint --- nithing can be done --- as till this moment -- the tata guys are clueless of what has happened



so dont waiste ur time-- register a specifc complaint nd hopefully it shld be back soon