Thread: Lifestyle in BPO's (Advantages, Disadvantages & Future BPO Trends)

Originally Posted by smoothvibes

In Pure Hindi
ye ladkaa to kaal centre mae kaam karta hai, udhar ka future. wahaan to sirf phone uthaana hota hai aur bill batana hota hai bas baaten karte raho aur ho gaya.

This is the major prob. with the people,

they thing working in a BPO means working in a Call centre.

As I have said before BPO is a very vast term in include everything

Originally Posted by smoothvibes

yes i think BPO can offer good carrer too, if someone joins BPO just after collage then the very first level is agent where he/she may need to pick calls (and after this all is somewhere similar to other industries only) and all but it all depends upon process only. There are few processes where you need to pick calls and lot many other processes where you really need not to pick any call at all, some tech processes hire engineers only and not anyone. so its a wide industry. Most of the people think BPO means a call centre where people go to pick calls from US but it is really not like that in any case

I m sorry to say smoothie but you are also carring the same perception.

that the guy needs to pick up the call when he joins. this is the scenario in the call centers dear

I never picks up the call. yes , i do make some call offshore and that too confirm some details if required, or when i got some query.

anybody here seen the movie 'hello' - based on 'one night at call centre'? a few facts shown n the movie are truly remarkable - like how the bpo industry utilizes the dumbness of an average foreign resident whom they are serving

Originally Posted by Manish

I m sorry to say smoothie but you are also carring the same perception.

that the guy needs to pick up the call when he joins. this is the scenario in the call centers dear

I never picks up the call. yes , i do make some call offshore and that too confirm some details if required, or when i got some query.

Manish bro i said that

Originally Posted by smoothvibes

the very first level is agent where he/she may need to pick calls

i think you missed that may

i never said that he needs to pick calls only and there is no other work

okay my point was only that, majorly it depends upon you, where you wanna go in BPO, if you intersted in Calling you can, if not, you still got hell lot of options. the only advantage I see calling got over the other process is INCENTIVES

well no manish...my frens dont do calling....they r into MT, decoding, n lot of weird names they tell me.....

Originally Posted by aashaka_gandhi

well no manish...my frens dont do calling....they r into MT, decoding, n lot of weird names they tell me.....

here we go, as i have told you before, vast field, here come the IT part,which aaka is mentiontiong

Originally Posted by aashaka_gandhi

well no manish...

What is the point to which you are not agreeing Aaka?

manish its a whole statement dude.....

i think still lot of people confuse between a bpo & a call-centre. bpo is an industry while call-centre is an organisation ... taking & making calls are just a part of bpo which involves many other activities for various businesses like non-voice operations, technical writing etc ...

Originally Posted by saurav_kataruka

i think still lot of people confuse between a bpo & a call-centre. bpo is an industry while call-centre is an organisation ... taking & making calls are just a part of bpo which involves many other activities for various businesses like non-voice operations, technical writing etc ...

I am glad that atleast is on the right path

I agree with you manish
there is a difference between BPO and Call Center which people need to understand

Originally Posted by smoothvibes

I agree with you manish
there is a difference between BPO and Call Center which people need to understand

And one thing more, people got this perception that if the boy is working in the call center then he is worthless. They think that if you don't get job anywhere you go to call center. I just want to ask them to just even try to clear the interview for the position of the call agent and you'll know how easy this is.

Originally Posted by smoothvibes

I agree with you manish
there is a difference between BPO and Call Center which people need to understand

The reason behind this is that 90% of BPO work is voice based. However this trend is changed swiftly as new avenues like LPO,KPO emerge

Originally Posted by Gary4gar

The reason behind this is that 90% of BPO work is voice based. However this trend is changed swiftly as new avenues like LPO,KPO emerge

Yes you are right. KPO is fastly capturing a good percentage of the BPO sector.

What you think of relation of alcohol and BPO ?

I think most people starting alcohol joining BPOs due to stress

Originally Posted by Gary4gar

The reason behind this is that 90% of BPO work is voice based. However this trend is changed swiftly as new avenues like LPO,KPO emerge

well, i think this is also a result of the misconception between bpo & call-centres. voice based work is just a part of the bpo industry. there are lot of other things which a bpo does but people generally dont know much about it as an activity of bpo - written support & marketing(chat,email,journals etc), automation, ites etc all are bpo services . even i dont know all the works of a bpo. i only understand that - bpo is an industry which provides various forms of services for different firms and organizations related to different fields.

I think we can start a new thread to discuss this relation of cigarettes, alcohol, drugs and BPO

coz this is something which is really affecting the life style of BPO employees and making a common line again.

Originally Posted by Manish

And one thing more, people got this perception that if the boy is working in the call center then he is worthless. They think that if you don't get job anywhere you go to call center. I just want to ask them to just even try to clear the interview for the position of the call agent and you'll know how easy this is.

lol....i cant stop laughin.....sounds soo stupid....

wHAT Stupid?
My comment or the perception?

perception ofcourse n wht crazy ppl wud thy be thinkin sooo

Originally Posted by Manish

And one thing more, people got this perception that if the boy is working in the call center then he is worthless. They think that if you don't get job anywhere you go to call center. I just want to ask them to just even try to clear the interview for the position of the call agent and you'll know how easy this is.

Originally Posted by aashaka_gandhi

perception ofcourse n wht crazy ppl wud thy be thinkin sooo

tell me, havn't you seen people talking this. Me and my friends used to laught alot over this.

@smoothie,
you can comment on it

i agree with manish completely. what manish said is a very common perception. people often underestimate the work in a call-centre. one of the reason is that these jobs doesnt require grad/post-grad degrees as entry level and people think that anyone can get a job there.

Originally Posted by Manish

tell me, havn't you seen people talking this. Me and my friends used to laught alot over this.

@smoothie,
you can comment on it

I know manish, it happens on regular basis they laugh at me and i just smile coz i know they are dumb

Indian people need some more time to come back to normal mode

well no manish.....atleast the ppl i kno n hang arnd wid aint tht dumb tht thy ll think so.....

but yea prolly u might b right.....coz a lot of jobs r into calling generally.....so thy presume things......

Originally Posted by smoothvibes

i know they are dumb

Originally Posted by aashaka_gandhi

well no manish.....atleast the ppl i kno n hang arnd wid aint tht dumb tht thy ll think so.....

Hey aaka, i didn't call anyone dumb, but yes most of them are definately carring a wrong perception

these misconceptions will take some time to get over ... i think bpo/call centre guys are very smart. they know how to interact with different people. how to manage situations etc ...