India Broadband Forum

johnjacky

I was (and still am a customer) of Hathway as per the contract plan ending only on January. 2007. Had they didn’t take back my modem, promising me the refund, completely cheating a customer, I wouldn’t have write this review.

I subscribed for Freeway 6 months unlimited plan on July 9th , 2006and paid 6 months in advance. The sales executive, Shekhar told me that , anywhere I shift inside the Bangalore City (not inside blore), I will get the Hathway connection also shifted. On Oct 4th, I shifted my location around 500 mts away from my previous address. After consulting with the cablemanager, I was told by Satish, Technical Manager on Oct 7th that there is no feasibility in the new location and was asked to contact BillingDesk for the refund. I got a reply from the bangalorehelpdesk@hathway.net on 7th confirming that.

Following the instruction, I contacted billingbangalore@ hathway.net on 13th October and on following up over phone for next 3 days, I got aconfirmation by 16th that I will be getting a cheque of Rs.2600 considered towards the refund by November first week.

When I didn’t get the refund by November 2nd week, I called billing department again, first time to be told that, it is the refund department which handles it and I have to contact them. On confirming the eligible refund amountof Rs.2600 , they asked me to return the modem. I did refund the modem by 15th Nov and got a written confirmation from the person who took the modem.

By Dec 4th, I got another email from their Billing executive sayingthat, as per the head office, I am not eligible for any refund. After making a few more calls to get a solution for this issue, I was told by the billing executive, to call Mr. Chandrasekhar, Billing/Refund Manager . Here is where the fun begins.

45 days already passed. Now Mr. Chandrashekar told me that he can’t make a decision and asked to call Mr. Arun Rao, Business Development /Sales Manger regarding the refund. And promised me that If Arun Rao confirms the refund, he can issue it without any further delay.

I did contact Mr. Arun Rao on Monday (who was at Mysore on Friday,attending a meeting) when talked to him, I was promised to be called back with a solution. It is interesting to be noted that one Mr. Vinod claimed that he is the Arun Rao, and started talking to me. Only after explaining the situation, he is telling that "sorry I am not Arun Rao. He is on a meeting and will tell him to call you back." Unfortunately, I never got a call back.

Everytime I call them, after being on hold for 10 mins , I will be told to call them after 1 hour, since he is on a meeting. I made a few more calls on 12th Dec as well as 13th Dec to Hathway’s Sales Manager’s office (Bangalore Division) finally to be redirected to Ramesh, Accounts Manager, who claimed to attend the phonein the midst of a meeting. He confirmed with me that Chandrashekhar isthe person who can make the decision. When tried to call Chandrashekharagain, (to complete the loop), he was busy on meeting and an executive there, told me to call him on 14th Dec.

Totally frustrated by their lack of customer service even from the managers, I emailed Jaytant , who is the CTO of hathway and Chandrashekhar , for which I didn’t get a response yet.

So what can you expect from a management who lures the money from the customers and refuses to attend the customer’s calls redirected by their own subordinates saying a false reason that they all are on a meeting. And promising the refund, takes away the modem within the contract period.

I am not sure about managers of Hathway in other parts of India. But in bangalore, they are the worst a company can employ. They can’t even boldly say that you wont be getting a refund and return the modem in working condition. Managers looking for excuses to avoid the calls..It’s a shame that is the same Rahan Raheja group, which owns Globus, Outlook , Exide and other brands employs such managers, who can’t make such simple decision . If managers are pathetic, how can the Customer support any better.

There is something more funny that I was told by their own customer support executives themselves that, those managers were not in the meeting and each of them were in their cabin. They understand the value of money, but not the millionare group, Rahen Raheja.

Let’s hope atleast the CTO reads and pays attention to the email. Please let me know your suggestions on what can I do to get the refunds thye promised. What can I do for an issue where they didn't solve a refund request raised 60 days back. What can I do against them on taking my modem back promising me a refund ?

Abhilash P.

sneha

Hi all,

i have been customer of hathway ISP services ...

Hathway was has the worst customer services.

They cheat people not refunding the deposits that we have made.

I have experienced the same like what ever Abilash .P experienced.
I have called Customer care to close my hathway account in Decemeber2006.
I have requested to refund the deposits i have made before taking the modem back.I do not have any trust on them that they are gonna return the deposits.

Later on when i called the customer service they said i am gonna get a check which would be initiated.

The modem has gone.. but there is never that i got back. They pretend to act telling that their HR is on leave and can talk to them only when they come back.
I called to customer care again asking for the team lead's number.

They have given the TL 's number Mr.shastri. customer care.. I called him several times. He said he is gonna tell the concerned person sree ramulu Billing/Refund Manager regarding this and will ask to call me.

Which never happened. ...There is no use to call him back again......
Now its been 3 months ...there is no refund.
This is clear cheating people ...

The service of hathway is very bad. horrible infact.
This is happening in banglore, hyderabad and probably every where.

I request that no body should consider hathway for ISP services.
I dont have to waste time searching for contacts of people in hathway end up coming across this forum and reply to this forum.....but hathway made me do it...

i repeat please dont consider hathway for ISP services

sneha

rums

Yes Indeed Hathway is the Lousiest of Lousy Service Provider. wish someone would let me know how to get these Cheaters in the right position. I am a subscriber of unlimited Plan but the Speed is so slow I do not even get speed of 100 Bytes/sec., remember Im not talking in KPBS but in BYTES. When contacted they tell that it will be getting FAST soon, Temporary clean the connection and all crap but in next 2 days back to where I am. I cant even Open 2 Web pages together.

Where is NASSCOM and other regulating bodies ? Are they listing ? Mr. Vijay Mukhi, the guru of our Cyber world help us in these matter.

hexwiz

Pardon the Interruption but internet speed is normally mentioned in bits per second. So for example if you are subscribed to a 256Kbps (bits per second) connection it actually makes up to 32 Bytes per second. You havent mentioned your speed package but if it's a 100 Bytes per second that you expect from Hathway, that probably is a little too far fetched!

mgcarley

Actually 100 bytes per second comes out at 1 kilobit, or, 1000 bits per second (roughly) - this is unacceptable.

If he is subscribed to the 256kbps plan, he should be able to receive about 32 kilobytes per second, or 32,000 bytes per second (roughly) - 320x the speed which he is getting.

The person experiencing this issue could well do with some visual evidence and 2 witnesses willing to testify, which he could then send to Hathway, and secondly in case he needs to file a lawsuit.

ashish777

+1

they have the worst service!!!
I changed to airtel now,
im contented with it.