India Broadband

EmEm

I am an unfortunate customer of Hathway in Chennai, recently took 512 Blast quarterly (1500 - 3 months - 3GB)with 11pm-9am unlimited. But during the unlimited times, they reduce the speed to around 60kbps(deliberately i guess), where as at day time (from just after 9 am) I get around 375kbps. I am using visualware MySpeed PC for speed tests.
I called customer care. Since this is prepaid, and I have already paid the money, they don't seem to care at all.
Am I the only one facing such problem? What can i do about it? Any suggestions?

EmEm

After many calls and three days after logging complaint, Hathway technical person called and gave a new DNS address which he claimed will make it faster. but still no change. Waiting for next call.

Admin

Is your browsing slow aswell? slow as in does it take a lot of time for pages to load?

EmEm

Its now more than one week after logging my complaint. Nobody from hathway has visited to check the problem. whenever i call, they have some excuse. interface problem, cable problem etc etc..... 'every time they say it will be corrected TOMORROW". i dont know when their tomorrow is. yesterday i shouted at them, then for some time they seemed to respond well, and again promised taht it will be corrected today. but till now no change. I think more than my broadband bill, my phone bill will come. calling them...

EmEm

during day times i am getting upto 240kbps....... but during night after 9pm, its horrible.... like 80kbps. with DAP. and my plan is night unlimited..... any similar experience?

Admin

Only two things come to my mind.. One that they throttle speeds when you have unlimited access and the other thing might be that they dont have enough bandwidth to cater to the amount of people who use thier connections in your area (contention ration is probbably far too high as compared to what it should be) and in both the cases it would be classed as defeciency in service by the consumer forum and you might be eligble for a compensation if you approach them.

__________________
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EmEm

hi admin,
one cust care executive claimed it is due to excess traffic due to this new 512 blast scheme, all r trying to access at same time. but i dont believe. i think they have some kind of control, coz again at around 4 am speed suddenly increases to 350kbps. i doubt some scheduled throttling.
i am also seriously thinking about a formal complaint. i dont have much idea of how to go about this consumer forum. whom to approach, the procedure etc.... if you could explain lil detail i think it will be helpful to many ppl like me....

EmEm

after a lot of shouting and threatening, someone from hathway came to check the problem on Friday eve. He took my modem for checking and gave a standby modem. With this modem also there are frequent disconnections and sometimes i am not able to connect for a long period of time. The bandwidth is not limited in this modem as it is their ip. So problem seems to be overloading in my area. But when i am able to connect, sometimes i am getting scorching speeds. As high as 800kbps
I hope they reduce the loading in my area soon, and take this modem away very slowly

vidhyav

What's the price of that plan?

aprilsagar

The plan is Rs.1650 for 4GB and not 3Gb and validity is 3 months>if you are fed up with hathway,try another ISp and tell what its like.The hathway plans are surely very good but u need a way out.