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  1. #1

    Join Date
    Jan 2011
    Posts
    3

    Default complaint against Hathway internet service provider company

    hi,

    I have taken postpaid plans with hatyway and paid 3600 rs for 6 month plan. plan is 512kbps from 9PM to 9AM. But from day one internet is working very slow. I have registered so may complaint with customer care, but they either dont pickup call and if they pickup, they never take any steps. some of the complaints are listed below with date.

    please let me know what steps i can take to sue them.

    hathway complaint no

    07th january 2011 - 20110105045
    10th january 2011 - 20110110065
    23th january 2011 - 20110123032

  2. #2

    Angry

    Check their fair usage policy. They are cheating people like that.

    hathway .com/ brodband/prod_broadband_fair_usage_policy.asp

  3. #3

    Join Date
    Jan 2011
    Posts
    3

    Default hatway internet problem

    is there any way we can sue the company?

  4. #4

    Join Date
    Aug 2007
    Posts
    15,285

    Default

    Is there any way we can sue the company?
    Do you have a copy of any Agreement you signed ?

    Is there a Non refundable/refundable. clause, even if service not
    provided by them ?)
    Can you access the modem settings ( if any supplied by them ?)

    Check speed here.
    My Broadband Speed - Broadband Speed Tester

  5. #5

    Default

    Quote Originally Posted by hiren View Post
    is there any way we can sue the company?
    Here are some places to try:

    consumerhelpline. in National Consumer Helpline - Toll Free 1800-11-4000

    consumergrievance com

    dpg. gov .in

  6. #6

    Default

    Visit their office

  7. #7

    Default

    @hiren i am thinking wat u are thinking....lloll....but hathway was best isp 2 yrs back...i was a hathway user for 2yrs and never got frquent disconnections or breakdowns....but recently 4rm last 2 months i dunno wat has happened to his sucking isp.....it has sucked to core.....4rm two months i called them 100 times abt this frquent disconnection prob....still those fail engineers couldnt resolve the problem.....now also the same problem continues 4 me....i have decided not to clear their bills.........till they dont completely resolve the problem.....jaago hathway jaago...oops not hathway had away..lol

  8. #8

    Unhappy COMPLAINT AGAINST THeir service and commitments

    I had taken hathyway plan for six months for Rs 3529 It is is 512kbps full day unlimited. But from day one internet is working EXTREMELY SLOW. I had corners of hathway and demand for refund no one ready to CALL and listed the THIRD CLASS CHEAT Co all advised NEVER TAKE HATHWAY CONNECTION its better you stick to ur old one they are biggest cehater. They cheaqt all for their own profit .

    THIS Co will close sooooon

  9. #9

    Default

    u call them and they will tell u wat 2 over de fone.....thts how i solved my probs

  10. #10

    Join Date
    Sep 2011
    Posts
    1

    Default complain for hathway

    hi, I have taken postpaid plans with hatyway and paid 550 rs for 1 month plan. plan is 512kbps but its been 3 months i didnt get connection.. but m getting bill i have complaints many times about it they say we cant get u connection but they r not refunding me

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