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Beaware of Hathway "Unlimited" connections. They are actually LIMITED

  1. #1
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    Default Beaware of Hathway "Unlimited" connections. They are actually LIMITED

    I am writing this review just to make people aware of the deceiving strategies of Hathway Broadband Internet service.

    The connections they are selling as “Unlimited” are actually not unlimited.
    They are governed by their fair usage policy. They sell it to you as an unlimited connection. And later reduce your connection speed. (See Fair usage Policy in their, as I am not allowed to post links)



    Their sales people are trained to trick this out of your notice when you take the connection. Make sure you ask the sales guy about the fair usage policies. Their documents do not mention this directly on paper.

    They do not sell “Unlimited” connections at all.

    I got a hard time discovering this. While seeking an unlimited Internet connection I approached Hathway. Their sales man came to me and offered this said to be “Unlimited connection”. 512 KBPS for three months at a reasonable price. What he did not explain to me is a cap on bandwidth, the connection was actually limited for that speed at 5 GB and after that it is downgraded to 128 KBPS, which is summarily unusable.

    They play this cheating trick in a very organized manner. When I went to their (Prabhat Road office in Pune) they put all the blame on the salesman, that he failed to explain the rules to me. And the oldest trick in the book: “That particular sales man has left their company.”

    There I stood cheated and demanded to meet their manager. They told me the manager’s mother is in hospital and he is not picking up the phone.


    Soon, it appeared to me that all the people whom I could meet in their office are either in hospital, or on leave due to emergencies at home.


    Needless to say this organization is rotten to the core and they are cheating the public in a very organized way.

    This happened to me, I do not want it to happen to you. So, beware.
    Vaisshali009 and brat17 like this.

  2. #2
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    Default Fair usage policy

    I came to know about this few months back when i got an SMS stating i have crossed some 85 % of my usage...after enquiry i came to know about fair usage policy of hathway introduced just 4 days back.
    anyways i have changed my ISP from hathway to BSNL...and now iam enjoying the True Unlimited plan. and its cheaper than hathway also.
    i have written and email to them (copy attached)
    regards

    Dear Sir/madam,

    Its been little more than 2 years i got my hathway broadband connection and was a proud owner of the same.

    few month back Hathway introduced Something which is termed as "Fair usage policy". In which if a user with possesion of Unlimited Plan with whatever speed downloads more than 10 GB or so then his/her's speed will be choped to Half (256kbps in case of 512kbps.)

    I dont understand then what is the point of taking a unlimited plan if you are going to do this to him/her.

    I've been using Internet since 33.6kbps modem's were introduced by BSNL (formerly DoT) in india. now we have internet connection speed more than 8mps or so.

    and i guess hathway is well aware about the data size shared among internet users allover this world.

    infront of that this 10GB or so limit stands nowhere.

    Nowadays a High defination movie size starts from 4.3 GB or so.

    So the user is definetly going to exhaust 10 Gb limit in a day or so... so the fair usage policy stands as unfair policy because the user has opted for unlimited speed and its very unfair of hathway to not deliver the promised plan in respect of speed and bandwidth.



    I felt cheated when i first heard about "Fair usage policy".

    So now i have decided to Terminate my Hathway connection and lookout for some other ISP who understands the user's requirement and tries his level best to deliver also.

    and if you want to retain your customers revive you " fair usage policy".


    Thanking you
    [SIGPIC][/SIGPIC]

  3. #3
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    Default

    I agree. The point is that they do not inform you at the time of taking the connection.

    The sales people trick it out of your notice.

    Later when you will go to their office to complaint, they will put all the blame on the salesman and tell you that he has left the company.

    They have a perfect mechanism for cheating people.
    Vaisshali009 likes this.

  4. #4
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    Thumbs up

    now they have reduced the prices of 512 Kbps unlimited in mumbai

    new rates are

    Rs. 3155/- for 6 months 10GB FUP

    Rs. 1648/- for 3 months 10GB FUP

    Rs. 567/- for 1 month 10GB FUP

  5. #5
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    Default

    Whatever the rates may be, the customer should not be cheated. They cheating by hiding the FUP at the time of selling.

  6. #6
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    Thumbs up

    Quote Originally Posted by sharma_pune View Post
    Whatever the rates may be, the customer should not be cheated. They cheating by hiding the FUP at the time of selling.

    yesterday i got a advt paper from hathway. in that they have mentioned that Hathway unltd plans have FUP.

    many people dont know what is FUP. they just get attracted by the reduction in rates and take the connection

  7. #7
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    Default

    yup they have FUP

  8. #8
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    Angry Cheating is Cheating

    Quote Originally Posted by sharma_pune View Post
    Whatever the rates may be, the customer should not be cheated. They cheating by hiding the FUP at the time of selling.
    I'm a Pune Customer of Hathway too.And I agree with you totally. There is no question about their policy, it's just that they should mention it before having an agreement. And, they should change name to Limited, Unlimited is misleading. I migrated from Docomo to Hathway because it was unlimited. But now I understand the hidden terms.It gets annoyingly slow if your usage exceeds certain limit.
    Vaisshali009 likes this.

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