Thread: How good is Hathway's service?

i choose 4 he gives nice internet speed but there is 2 problem

1 is like you said as usual hatway staff
2 is if you exceed a particular limit of downloading (weather you take unlimited package) they reduce your internet speed to 144 kbps without notice that is bad things rest i didnt face any problems.

I agree HATHWAY is the most unreliable internet service provider, I had a Hathway internet connection but I am not even able to open google home page in daytime, whenever I call their call centre they reply that this is due to the 2 MBPS usage that I have exausted and this is the speed you get on 256 Kbps line, I have even worked on a dial up connection of 56 Kbps which was much much faster than their 256 kbps connection.

I am planning to surrender my Hathway and to switching to Airtel or ACT.

as far as helpdesk is concerned, it is resonable good, but apart from them, renewals and the website, it is really horrible.

(I stay in Mumbai)

WHY? Check my story and their typical sarkari attitude.

I wanted to upgrade the plan from exxpressway 1 Mbps (4 month 4 Gb) to pentaway 2 Mbps (4 months 12 Gb). Plan was ending on 9th Nov and I caled on 4th Oct.

I called helpline and they said that I can do it by calling renewals, which I have to select that option, during the call. I could never connect to it. So I emailed to helpdesk and in turn they forwarded to renewals@hathway.com. I tried to call 2 - 3 times a day from 4th Oct till 30th Oct (My plan was ending on 8th Nov). Fired up 4-5 reminder, still no response.

Finally, I went to the local office as I was fed up with the helpline. This is what they said.

---

Hathway: To change the plan, you HAVE TO come to our office.

Me: (arguement) In helpline, pre-recorded cassette says that you can email to helpline or renewals.

Hathway: Renewals only general auto response. They do nothing.

me: can you plese give your contact no.

Hathway: We have all out going calls. Incoming calls are blocked. We have only one line which has in coming on. We are so busy that we hardly attend the call !!!!! .If you want I can give you.

me: what is the final figure of pentaway: take a look yourself (he pointed at an A4 paper, stick with cello tape)

Me: What is the advantage if I pay for 6 months instead of 4 months. (he just pointed the figure). Typical sarkari babu

me: If you could attend calls from your customer, I can change the plan from telephone, by couriering cheque of final figure (including taxes). There i no need to come to here.

Hathway: a smile. Another fellow: Where do you stay
... after my answer ...

Hathway: oh, then you can some here, it is nearby.

----

I upgraded the plan and paid the cheque.

Later, I got an email reminder, SMS, and then a call from hathway that I did not renewed the plan.

I had renewed on 31th or 1nov and got the call on 4th-5th (dont remember exact date)

So, I went back to them and they said that it will be renewed after the current plan gets exhausted. Later on I found out that Balance Mbs will not be carry forwarded and will be scrapped. No body bothered to inform me

Final shock. On 9th Nov, I could not connect to internet.

I could not even connect to helpline. Finally, I remembered the default password. which is hathway123. They had reset my password, without informing me.

This is my part of story.

Oh, I remember, Before a year, I went to their office, they had a poster, mostly after they had increased the rentals

"Customer is King and King does not bargain"

So much for their attitude. Abiding forums rules, I am maintaining my politeness (with pain).