View Poll Results: Rate your Hathway broadband on scale of 1 to 10? 1, worst and 10 the best.

Voters
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  • 1

    17 26.98%
  • 2

    0 0%
  • 3

    1 1.59%
  • 4

    8 12.70%
  • 5

    8 12.70%
  • 6

    6 9.52%
  • 7

    9 14.29%
  • 8

    6 9.52%
  • 9

    4 6.35%
  • 10

    4 6.35%
Results 1 to 30 of 30
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  • 1 Post By Philip_Bangalore

How good is Hathway's service?

  1. #1
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    Default How good is Hathway's service?

    How good is Hathway's service? Share your experiences with us.

  2. #2
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    Default

    I go with 9. They reply within 24hrs after we have complaint...........they say 24 but reply in around 3-5hrs.

  3. #3
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    Default do you know

    had u experienced this network as a service provider.....

  4. #4
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    Default The most horrible service provider

    Hi

    THE MOST HORRIBLE SERVICE PROVIDER

    With great pain I report please do not go for Hathway cable internet. I have suffered for 4 years, still suffering for the refund of my deposit. I have discontinued the service from October 2008. Still Hathway people are not ready to refund my deposit, or even to reply my phone calls but they are sending the bills regularly

    Now I made-up my mind that I have paid the deposit Amount to Hathway beggars, they are so poor.

  5. #5
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    Default

    But why do u have to complain when the internet service is to be on 24/7. They do respond quickly and set right ur problem if it is from their end.
    The max speed i get is 114kbps only when downloading form micorsoft sites. And mind you i have a 1mbps connection. What bull?

  6. #6
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    Default

    I think the service varies a lot from palce to place.
    I have a 256kbps UL plan and I get speed of 27-31kBps,fair enough.
    The connection downtime is also less and their customer care response is also ok.
    But they do block access to certain servers I feel.

  7. #7
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    hi i am using hathway since last 2 yrs....my problem is quite different....first i had a 512kbps u/l package....it used to work say fine....no issues regarding connectivity....
    lately i upgraded it to what they say is the 600 kbps superway line here in Vadodara, Gujarat...now the speed is simply great but am having connectivity problems....either day their system is getting upgraded....or they simply they say they will check....and they do seem to prompt quickly also.... but this happens quite frequently also.....which again is a pain....

    lately i found that as soon as i place my complain....the fellow tells me that it will be done in a while and before my call ends i start seeing the progress in my download manager....and rather than being happy about it i started wondering about the matter....and did a bit of R n D.....and i discovered a big fraud out of it....i simply bribed the technician of our area and he was also a bit free with me and told me about the throttleing they do......
    throttleing is simply they see and they control our speed in between for u/l plan clients...as in they have a throttling software which shows them the details of the client like how much time is the client connected to the server and how much has he downloaded...after a while they will put u to a busy line where u wont get much speed....and after that they will simply give u no connectivitybut ur network connection will show u a connected status only....even if u browse any other site it wont get access....
    and when u log a complain they will simply tell u to restart ur computer or they will tell u to take ur cable out of ur modem and fix it again so by default in their software u will be connected......or they will manually connected u if we are on the call.....

    for which i think they are cheating the clients in a big way...............

    but hey u fools(hathway staff) i found a new way i simply put in a habbit to restart my pc twice in a day.....hahaha....
    lol
    all of u must try and see it....may be it might work for u too as it did for me.....

    regards
    vdrulez....
    regards

  8. #8
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    Angry Not a Professionally Managed Organisation

    Hi,

    I had a pre-paid a/c from Jul-Aug ’07 till end of May ’09. During this period, I repeatedly received emails saying that I had a payment of Rs.158.08 due. I informed Customer Care numerous times that that wasn’t possible, since we didn’t have a post-paid connection. Every time I was assured that it was an error in the system & would be rectified. Till today I get those emails.

    I shifted out of my previous residence by Jun ’09 & found the shifting charges of the broadband too expensive. I was told by Customer Care/Hathway marketing team that I could discontinue my old account, get back my security deposit (after submission of the modem) & take a new Hathway connection. They reasoned that this would work out to be less expensive and so i took a new account and submitted the modem of the old a/c.

    For nearly 4 months I have been following up to get back the security deposit I was promised. Now billingbangalore@hathway.net & bangalorehelpdesk@hathway.net have smartly stopped responding to any emails I write in this regard. This show of unprofessionalism doesn’t surprise me anymore.

    I have even complained to the So Called "Nodal Officer" but yet to elicite a response from their end. This has been a harassing experience & per my personal experience would never suggest anyone to start a relationship with Hathway.

    Regards
    Philip
    Jim Kotwani likes this.

  9. #9
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    Default

    I swear on god never use hathway! They stills end me bills for their own mistakes.

  10. #10
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    Default

    well in mumbai
    its good
    donno abt oth cities

  11. #11
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    Default

    well i have heard that their service is worst.

    BTW my friend has hathway and hardly gets 10 kbps upload speed

  12. #12
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    See my signature for max hathway on 512 kb/s ul plan & i dont' understand y u guys bother abt upload the only main thing is download kaha pe hum indian seeding karane wale hay torrents ko woh din toh abhi ek decade door hay

  13. #13
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    Default Hathway

    It is good compared other isp's in mumbai

  14. #14
    Platinum Member talktoanil's Avatar
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    Default

    Quote Originally Posted by NitroNeo View Post
    See my signature for max hathway on 512 kb/s ul plan & i dont' understand y u guys bother abt upload the only main thing is download kaha pe hum indian seeding karane wale hay torrents ko woh din toh abhi ek decade door hay
    On private torrents it matters a lot. Upload is a MUST.

  15. #15
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    Quote Originally Posted by talktoanil View Post
    On private torrents it matters a lot. Upload is a MUST.
    well said bro i am using the same plan but is good as i use tpb and it is by far the best site for torrents and u dont have to keep an eye on the ul/dl raito

  16. #16
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    Post it is ok

    In my area service is excellent. Wen i call customer care they come within 24hrs or sumtimes 1hr. But the speed does not exceed.Other provider such as airtel the speed is more than mentioned in the plan

  17. #17
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    Default

    quality of hathway boatdband service varies from region to region somewhere its excellent some where its the worst one so check with the other users in your area about quality of service then go for it

  18. #18
    Platinum Member mickey's Avatar
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    "Hath-way" (Lang, Hindi: meaning "at a hand's distance"
    job takes the child away.

  19. #19
    Its Time To Change ! deepmohan's Avatar
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    in tamil nadu its on the verge of collapse, better not to have one.

  20. #20
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    Default

    Quote Originally Posted by Alien View Post
    It is good compared other isp's in mumbai
    But it is good for online game, Which I need as it has 15 ms ping.

  21. #21
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    i will give 10 to them. m from gujarat. i used to play online games. they have no packet loss and ping jitting is also very less. main thing is ping flux is very loss and no packet loss so online gamin is very nice experience here. doesnt matter speed. and customer care is awesome. so 10/10.

  22. #22
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    Lightbulb Good service in kalyan mumbai)

    Good enuf in my area ........

    just they are stiff sometimes

    net goes off wth any reasons

    and comes wth any work

    and no moneyback when bill had come

    so guyz stick to the all unlimited full day plans like New easyway 128 UL

    and u will b happy

    and ya ........... if u play online games like GARENA OR WOW OR CS

    hathway gives u the best service
    Last edited by cswap19; 21st March 2010 at 12:54 PM. Reason: Sorry for edit but remembered gaming section

  23. #23
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    Thumbs up Very good service in my area in Mumbai

    Very good service in my area in Mumbai

    i hav been using it for years now.

    yes sometimes networks go down but most of the time it is automaticaly rectified in may be 20-30 Min or if i need it i just have to call them and they rectify it on the spot unless there is some major network problem.

    But in case of major problems it goes down for many hour sometime a day.
    and frequency of major problems are approx once a month max.

    AND as cswap19 said if u r a online multiplayer games fan then hathway is the best for u, others dont provide low and constant & stable ping.

    i play COD4, CS on Garena & will also play COD6, Battlefield Bad Company 2 as soon as the multiplayer crack comes out.

    its 10/10 for me

  24. #24
    lerecca143
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    waste internet connection i am from hyderabad

  25. #25
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    Default Hathway is FRAUD

    Hi,

    I completely agree with u...i have taken the connection paying 3 months rental in advance....I was told that its a post-paid connection while taking connection and Unlimited plan.....Well again 2 months i have got the bill, i dont understand wat the hell???? If its an error ,let them fix it...they asked me to ignore...now when i did the same...my connection is disconnected and i am told to pay the bill again???
    I dont understand how they still keep cheating ppl....i have never got a honest reply either from customer care or anyone from Hathway...every 1 is a trained lier......

    NEVER GO FOR HATHWAY CONNECTION EVEN FOR FREE...

    Nitin

  26. #26
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    Default

    i choose 4 he gives nice internet speed but there is 2 problem

    1 is like you said as usual hatway staff
    2 is if you exceed a particular limit of downloading (weather you take unlimited package) they reduce your internet speed to 144 kbps without notice that is bad things rest i didnt face any problems.

  27. #27
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    I agree HATHWAY is the most unreliable internet service provider, I had a Hathway internet connection but I am not even able to open google home page in daytime, whenever I call their call centre they reply that this is due to the 2 MBPS usage that I have exausted and this is the speed you get on 256 Kbps line, I have even worked on a dial up connection of 56 Kbps which was much much faster than their 256 kbps connection.

    I am planning to surrender my Hathway and to switching to Airtel or ACT.

  28. #28
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    Default

    as far as helpdesk is concerned, it is resonable good, but apart from them, renewals and the website, it is really horrible.

    (I stay in Mumbai)

    WHY? Check my story and their typical sarkari attitude.

    I wanted to upgrade the plan from exxpressway 1 Mbps (4 month 4 Gb) to pentaway 2 Mbps (4 months 12 Gb). Plan was ending on 9th Nov and I caled on 4th Oct.

    I called helpline and they said that I can do it by calling renewals, which I have to select that option, during the call. I could never connect to it. So I emailed to helpdesk and in turn they forwarded to renewals@hathway.com. I tried to call 2 - 3 times a day from 4th Oct till 30th Oct (My plan was ending on 8th Nov). Fired up 4-5 reminder, still no response.

    Finally, I went to the local office as I was fed up with the helpline. This is what they said.

    ---

    Hathway: To change the plan, you HAVE TO come to our office.

    Me: (arguement) In helpline, pre-recorded cassette says that you can email to helpline or renewals.

    Hathway: Renewals only general auto response. They do nothing.

    me: can you plese give your contact no.

    Hathway: We have all out going calls. Incoming calls are blocked. We have only one line which has in coming on. We are so busy that we hardly attend the call !!!!! .If you want I can give you.

    me: what is the final figure of pentaway: take a look yourself (he pointed at an A4 paper, stick with cello tape)

    Me: What is the advantage if I pay for 6 months instead of 4 months. (he just pointed the figure). Typical sarkari babu

    me: If you could attend calls from your customer, I can change the plan from telephone, by couriering cheque of final figure (including taxes). There i no need to come to here.

    Hathway: a smile. Another fellow: Where do you stay
    ... after my answer ...

    Hathway: oh, then you can some here, it is nearby.

    ----

    I upgraded the plan and paid the cheque.

    Later, I got an email reminder, SMS, and then a call from hathway that I did not renewed the plan.

    I had renewed on 31th or 1nov and got the call on 4th-5th (dont remember exact date)

    So, I went back to them and they said that it will be renewed after the current plan gets exhausted. Later on I found out that Balance Mbs will not be carry forwarded and will be scrapped. No body bothered to inform me

    Final shock. On 9th Nov, I could not connect to internet.

    I could not even connect to helpline. Finally, I remembered the default password. which is hathway123. They had reset my password, without informing me.

    This is my part of story.

    Oh, I remember, Before a year, I went to their office, they had a poster, mostly after they had increased the rentals

    "Customer is King and King does not bargain"

    So much for their attitude. Abiding forums rules, I am maintaining my politeness (with pain).

  29. #29
    Indhira
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    I had a good experience with Hathway. The broadband package was cheap and the up-time was pretty good.

  30. #30
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    Hathway is worst Internet Provider not worthy to take it, In one month around 8 times i had registered complaint from slow browsing to internet getting disconnected for more than 10 hrs this are my complaint no 6937606, 6945436, 6955523, 7005374, 7011092, 7038015 but still not satisfied with it they are saying increase bandwidth than connection will not get disconnected, but when i asked them when you cannot support me now how can you support than they did not replied to that, and there charges are also double of other internet service provider

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