India Broadband

Originally Posted by India Broadband

Firstly,
I was tired of reading these reviews of Hathway.. Very rarely I found them matching mine..
I Live In Vijayanagar, Bangalore..

This is wat my experience with Hathway has been..
Day 1: I call up Hathway for internet connection..
Day 2: A sales agent from Hathway turns up n gives all details, good enough.. But says its gonna take 3-4 days for connection to be in place coz the infrastructure is not present in ur area..
Day 11 (Yes, its eleven): Internet connection still not here..
Day 13: Internet is Up and running.. But after all its worth the wait.. hathway is Fast!!!!!!

Originally Posted by India Broadband

I got a 256 kbps connection with Unlimited usage and Bandwidth.. Just 995 a month.. Plus modem rent 100/- per month (you can buy it for 3k, router is for 25k).. plus Installation (one time) charges 1000/-, plus security deposit for modem of 1000/- (Only if modem rented).. Plus taxes(10.2% then).. (I paid 3298 incl first month rent)
This Plan was supposed to be 128kbps but recently upgraded..
There is NO equivalent plan in the market..

Originally Posted by India Broadband

1. The Speeds average above 225-230 KBits per second out of the rated 256kbps.. 2. Downloads touch 30 KBytes per second.. (Getting 34-35 max off lately from some good servers) Good Eh?
3. I download a Whooping 10 GB in 15 days after I get the connection..
4. Its always connected so no issues of login or anything..
5. Its perfectly worth the price you Pay.. There are downtimes.. but its generally 2-3 mins once in 3-4 days that you would probably notice..
6. Also the call centre ppl are hopeless... They just listen and forward the complaints.. They dont help you at all.. But the technical guys call up after 5 10 mins and are very good at helping you with settings, problems, etc.. Engineers who visit for installation are also good..

If you Dont trust me on all this, you can trust your own eyes.. i have a ’’Print Screened’’ picture (taken out of the blue with no prep..) which shows the speeds i get.. here>> Yahoo! Photos is now closed
These are the stats shown By AnalogX’s Netstat Live..

If someone has better experiences pls tell me...

Originally Posted by India Broadband

Now the short comings...
1. This wont apply to normal home users.. though hathway gives you a static IP address, its not public and direct connections to your computer is not possible.. (Since they Use ’6’ Firewalls (as told by a hathway engineer), thats what they say, though its a very good security feature for home Users)which means you wont be able to have a server of your own operating online from this connection..
This also means you cannot host an online multiplayer game.. though you can connect to one..
2. the Upload Speeds are not great! Its 64 kbps up (Though not mentioned anywhere, by experience).. Uploading is hence like goin back to dial-up. :-(
3. And sometimes there are minor connection problems like once in 15 20 days.. which can generally be cleared simply by resetting the modem or calling the help-line.. I recommend hathway, hoping its this way everywhere..
4. Also the usage details are not very clear but who cares when you are on a unlimited plan.. Thats what i recommend.. Also theres no smtp or popmail access for their mail address.. but even thats not a problem I guess because of the many free email service providers.. Like gmail.com

Originally Posted by neophesus

Guys,

You wont know the beauty and responsiveness of hathway till you have some issue. or may be you guys are not in Chennai....

I will have a live proof of how many times I called them when I get my detailed mobile bill, probably I would show you that...

And, how many hours/money I lost without connectivity...

I would have agreed if it was some complex issue for resolution, I have no connectivity for past 24 days just because, their RENEWAL APPLICATION is undergoing some upgradation(thats what they say)....I am a software engineer and also a CCNA(not a big qualification though) - and right now I am serving for a world leader of networking devices, I have never heard any software application having a upgradation time as 24 days(or more) nor any network having a down time of 24 days(or more).

Yes, true I cannot compare my single PC connected to internet with production networks...But still, I have my own level of importance and dependency on my internet connection.

Atleast, I have heard/been in scenarios where ISPs provided me with some alternative solution or alternative stand by(temporary) ID to connect to internet till these kind of issues were resolved. But, hathway does not even do that If they don't have any technical feasibility to do it then their systems should be maintained such a way that it should have minimal down time...

Anyways..All the best with Hathway!!!

Originally Posted by India Broadband

Firstly,
I was tired of reading these reviews of Hathway.. Very rarely I found them matching mine..
I Live In Vijayanagar, Bangalore..

This is wat my experience with Hathway has been..
Day 1: I call up Hathway for internet connection..
Day 2: A sales agent from Hathway turns up n gives all details, good enough.. But says its gonna take 3-4 days for connection to be in place coz the infrastructure is not present in ur area..
Day 11 (Yes, its eleven): Internet connection still not here..
Day 13: Internet is Up and running.. But after all its worth the wait.. hathway is Fast!!!!!!

I got a 256 kbps connection with Unlimited usage and Bandwidth.. Just 995 a month.. Plus modem rent 100/- per month (you can buy it for 3k, router is for 25k).. plus Installation (one time) charges 1000/-, plus security deposit for modem of 1000/- (Only if modem rented).. Plus taxes(10.2% then).. (I paid 3298 incl first month rent)
This Plan was supposed to be 128kbps but recently upgraded..
There is NO equivalent plan in the market..
1. The Speeds average above 225-230 KBits per second out of the rated 256kbps.. 2. Downloads touch 30 KBytes per second.. (Getting 34-35 max off lately from some good servers) Good Eh?
3. I download a Whooping 10 GB in 15 days after I get the connection..
4. Its always connected so no issues of login or anything..
5. Its perfectly worth the price you Pay.. There are downtimes.. but its generally 2-3 mins once in 3-4 days that you would probably notice..
6. Also the call centre ppl are hopeless... They just listen and forward the complaints.. They dont help you at all.. But the technical guys call up after 5 10 mins and are very good at helping you with settings, problems, etc.. Engineers who visit for installation are also good..

If you Dont trust me on all this, you can trust your own eyes.. i have a ’’Print Screened’’ picture (taken out of the blue with no prep..) which shows the speeds i get.. here>> Yahoo! Photos is now closed
These are the stats shown By AnalogX’s Netstat Live..

If someone has better experiences pls tell me...

Now the short comings...
1. This wont apply to normal home users.. though hathway gives you a static IP address, its not public and direct connections to your computer is not possible.. (Since they Use ’6’ Firewalls (as told by a hathway engineer), thats what they say, though its a very good security feature for home Users)which means you wont be able to have a server of your own operating online from this connection..
This also means you cannot host an online multiplayer game.. though you can connect to one..
2. the Upload Speeds are not great! Its 64 kbps up (Though not mentioned anywhere, by experience).. Uploading is hence like goin back to dial-up. :-(
3. And sometimes there are minor connection problems like once in 15 20 days.. which can generally be cleared simply by resetting the modem or calling the help-line.. I recommend hathway, hoping its this way everywhere..
4. Also the usage details are not very clear but who cares when you are on a unlimited plan.. Thats what i recommend.. Also theres no smtp or popmail access for their mail address.. but even thats not a problem I guess because of the many free email service providers.. Like gmail.com

Originally Posted by loftysub

Hi

I hope you are not an employee of Hathway.

This is the first post which I am getting in favour of Hathway. These people will make you cry one day, I think the day is yet to come.

Believe me, I am getting only 100 - 120 kbps of speed whereas I have taken a connection of 512 kbps and that too pre-paid one. Bangalore Hathway is horrible and the service is hopeless and very disappointing. I don't know if they are going to return my money if I am surrendering the connection.

But one thing I will surely do, I will surely fight for the same. I am even ready to pay triple the amount of money that Hathway has taken from me to fight for my rights. I will surely file a case in the consumer case and will fight for the justice. I won't leave these people. I don't have any contact anywhere but will surely find a good lawyer , no matter how much he charges for the case but this company will see its end.